1813 results found
-
Make RingCentral support phone number more user friendly
The support phone number is now significantly less functional than it was before with the addition of the AI receptionist. I tried calling about an open case, and after navigating to the support section of the IVR and putting in my case number, it was not able to find the case. Getting to this point already takes over a minute. It then transfers you to the AI receptionist, who is also not able to view any details on specific cases, which seems like it should be important if it taking calls for a technical support queue. It took me over…
2 votes -
Call Waiting Notification
Currently, during an active call, users hear a tone indicating an incoming call and can answer it without disconnecting from the ongoing call. Customer would like to request the ability to customize the ringtone or notification sound for incoming calls while already on an active call, allowing users to distinguish these alerts more easily.
3 votes -
Voicemail Response Time Limit
Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference
17 votes -
"Find & replace all" button for AI Notes
For AI Notes, it's pretty tedious to edit and replace every misspelled name or word. However, if a find & replace all button to fix this issue.
1 vote -
Enable AI Receptionist to Transfer Calls to External Numbers
Currently, while the AI Receptionist can recognize and respond to voice prompts, it lacks the ability to transfer calls to external phone numbers, particularly those not included in the company directory. This limits its flexibility in practical scenarios.
Customers would like the ability to upload multiple external contacts in common formats (e.g., CSV file) and have the AI route or dial those numbers automatically when prompted by the caller.
4 votes -
Use Hongkong number as Substitute Caller id
Use Hongkong number as Substitute Caller id
2 votes -
RC App Workflow Builder Bulk Change
Need a feature in the RC App Workflow Builder in which change can be copied and set a bulk change so it can be applied faster on existing workflows. Currently changes can only be made one workflow at a time.
2 votes -
The ability to have Unavailable and In Meeting added to Ring Central App
Though it's ok adding notes for your status but we would like to have the ability to have hard coded statuses like. Unavailable, Lunch, In-Meeting. Currently it has Available, Do not disturb, and Invisible. More customization for our Company would be great. Then our Admin could edit the list to best suit our company.
1 vote -
Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue
Assign user extension to delegate even if the user is part of the call queue group.
8 votes -
1 vote
-
RCX Cross Queue Requeue permissions
Allow RCX Admins to select what queues an agent security permission is allowed to cross queue requeue a call to
1 vote -
create alert for unlimited extensions
would like to be notified when a desk phone assigned to a limited extension goes offline.
1 vote -
File Transfer Using Message in the Ring Central Application
As an admin we have the ability to allow or disallow file transfers in the Messaging area.
This option can be found in the Application by going to Settings/Administration/Messaging
Then drill down to Integrations Settings/Manage File Sharing
Manage file sharing
Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…15 votes -
Add the ability to share images with external numbers directly by clicking on the image in the RingCentral app, without requiring a download
Add the ability to share images with external numbers directly by clicking on the image in the RingCentral app, without requiring a download.
2 votes -
Update 411 directory assistance to all carrier database
It would be helpful that once we update and published our 411 directory assistance it would also sync with other carriers. This would also improve customer experience that they don't need to reach other carriers just to inform them to update their 411 directory assistance
1 vote -
Archiving AI Summaries
The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.
16 votes -
Ability to customize the AI announcement
We need to be able to upload a customized AI announcement and have the ability to enable or disable.
11 votes -
access and review video call recordings in Analytics
The ability to access and review video call recordings directly under the Analytics section.
4 votes -
Direct Dial Number for Paging Groups
Description:
Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.Benefits:
Increased accessibility for paging groups
Simplified paging process for external callers
Enhanced flexibility in paging optionsAdditional Notes:
This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.8 votes -
Save Conference Chat in Users’ RingEX Chat History
Summary:
Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.Problem:
Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.Proposed Enhancement:
Automatically store the full conference chat transcript in the RingEX chat history of all participants.
Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
Ensure it respects data retention policies and user permissions.Value:
Provides…3 votes
- Don't see your idea?