1593 results found
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Assign an external number for IVR menu
Customer wants to add an IVR menu but the direct number that's going to be assign to that specific IVR menu is an external or coming from a third party carrier (eg. TMobile)
3 votes -
Central speed dial destinations
Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.
22 votes -
Publish Number on Search Engines/Have Visibility Online
Publish Number on Search Engines/Have Visibility Online. RingCentral to manage publishing the company name and number so when searched online, it will have their company name and number.
1 vote -
Gifs in messaging
I would love to see gifs available in messaging.
1 vote -
Disable the automated voicemail being sent after an update has been made on their user settings like their email address domain.
When the customer is making an update on their user settings like their email address domain they are getting an automated voicemail confirming the said change and they've made and they wanted it disabled.
3 votes -
Callback feature in IVR system
If a caller is waiting in the call queue, callers should have an option to opt in for SMS/Push to text with the help of Klara Software Integration.
For Example:
"If you want to continue to hold and speak with an agent, press 1. If you want to receive an SMS so an agent will reach out to you, press 2" The caller should receive an SMS based from what they selected from the IVR.1 vote -
Ability to set a welcome greetings for after hours using User Template
Ability to set a welcome greetings for after hours using User Template
1 vote -
Cost-neutral TAPI driver
Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.
18 votes -
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
The capability to disable voicemail totally and let the call ring until the caller decide to end the call.
3 votes -
Digital lines can be set to Voicemail only not just fax and voice.
Digital lines can be set to Voicemail only not just fax and voice.
1 vote -
Automatic call forwarding when the PC is locked or shut down
When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.
22 votes -
Turn off Email notification when user is added in the extension to record list for automatic call recording
we want users not to receive an email once we added them on the list of extension to record for automatic call recording
1 vote -
Move mute button on phone app. I accidently hit it on every call
Move mute button on phone app. I accidently hit it on every call
1 vote -
call log reports to show extension number when they dial a company number with extension number like: 1-800***-**** ext 123
Customer wanted to see on the Call Reports the extension number of the company number they dialed
2 votes -
To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
Phone Call Code for Verification for Canada Account
A customer with a Canadian account would like the option to receive a verification code via phone call, rather than being limited to email only.
3 votes -
See all support cases in the support portal
It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.
14 votes -
2 votes
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Highlight Overrides in Template
I can see at least two benefits of having a button you can click that will show the currently selected overrides in a template - 1 in my case where I have created several templates that dont' have clashing or overlapping overrides, or 2 to make sure that the template you're creating doesn't have some overrides you don't want
1 vote -
Ability to cancel a voicemail and change it when reaches the voicemail of the customer we are calling.
How does a user cancel a voice mail when actively providing a message to an outside line? Re: a user called to leave a message for a customer and wanted to change the message mid stream. She hit the # but she said it didn't do anything. Please provide an option that can cancel the message and change it.
1 vote
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