1744 results found
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Feature Request : To receive OTP/Security Code through phone call
Feature Request : To receive OTP/Security Code through phone call
Details : The OTP option is not working properly to receive it through the phone call using the BTCW phone number. It disconnects the call before getting the devices ring on the cx end.
Current behavior : When the OTP call rings the BTCW number it will immediately announces the code and disconnects the call before it reaches the devices assigned to ring Settings
Brand : BT Business
1 vote -
Add the ability for RingSense Scorecards to provide a definitive Yes/No score without the 'Needs Review' status.
This would maximize the value of AI by giving us a clear, automated result for every call, saving us time and making our quality assurance more efficient.
1 vote -
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
1 vote -
call duration timer after call transfer to external number
we need options to disconnect/stop the call duration timer after the call gets transferred to an external number so we don't lose minutes for our toll free number
1 vote -
Missed call should show on extensions that does not answer call in ring group or call queue
when calls are not answered by an extension on a ring group or call queue should show as missed call.
21 votes -
AI Transcription Masking
We have a customer who would like to have control over AI transcription, specifically a feature that allows them to mask sensitive information from the call to ensure it complies with HIPAA regulations.
5 votes -
Call Notes Email Notifications
It would be ideal for the ability to manage call notes email notifications at the user level, not just within the admin portal.
We have different team members that have different preferences for the various email notification settings.
Configuring a user settings template just simply overwrites everyone's settings to the same thing and limits customizing your email notification settings for your needs.
2 votes -
Permission to Block a User from Having the Visibility of IVRs from other Sites
Permission to Block a User from Having the Visibility of IVRs from other Sites
Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.
I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
Ie i have got a user who is a site manager with…5 votes -
Enable Full Edit Permissions for System-Created Roles in Role Management
Currently, some roles that are created by the system during initial account setup cannot be edited or fully configured by administrators who are not the original owners. This limitation forces administrators to clone these roles in order to customize permissions such as access to the Audio Library and other utilities. Allowing full edit permissions on these system-created roles would improve flexibility and streamline role management for customers, reducing administrative overhead and confusion.
1 vote -
RingCentral Mobile App Live Call Monitoring
Since the RingCentral applications for the desktop and web app has now the feature of like call monitoring; users would like to have it also in the mobile app.
4 votes -
Integration of phonebooks between two separate RingCentral accounts
The customer is requesting the ability to synchronize contact directories between two separate RingCentral accounts.
1 vote -
Block all Outside Incoming Calls
The ability to block all outside incoming calls to limited extensions is extremely important. We use limited extensions with Algo IP Speakers and can't have outside calls coming into our classrooms.
18 votes -
End call during voicemail recording if no activity
The Customer is receiving a lot of spam callers. They have found a means to stay on the call, even when our Tier 3 supports have shortened the call time to strictly end after a few rings.
The Callers have found a way to stay on the call via the voicemail recording section.
They kept pressing 2 and # to stay on the call, and that depletes the Customer's calling credit allowance.
The Customer wants a way to end the call quickly when there's no relevant activity, especially in the Voicemail section.1 vote -
Option to use the Outlook platform to send messages to the paging device via the messaging feature.
Option to use the Outlook platform to send messages to the paging device via the messaging feature.
1 vote -
remove ad from email notification
Please remove the ad from the email notification
4 votes -
Automatic use of AI Assistant
We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.
2 votes -
Multiple extension to a Key press
We have a customer would like to have a feature to add one more extension to key press.
1 vote -
Option to file a carrier ticket to Vodafone
We would like to have an option to file a carrier ticket to Vodafone for inbound call routing issues.
1 vote -
Force update Polycom CCX500 firmware to 8.1.5 with custom configuration
Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.
1 vote -
BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.
BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.
1 vote
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