1434 results found
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Have Robocalls options set on individual extension
Have Robocall options set on individual extension as well as overall Admin
2 votes -
Ability to log in and manually clear the park lines
The only recourse to clear the park line is to wait approximately one hour for it to automatically clear itself. Having the ability to log in and manually clear the park line would be beneficial.
1 vote -
Register a phone number to be able to send to multiple SMS recipients to receive the SMS
My alarm monitoring station would send a Non-Emergency or Non-Priority SMS text to a single phone number that several employees can receive.
4 votes -
IVR Greeting Disconnect after press wrong selection three times.
Currently when IVR greeting is setup, it does not disconnect caller when they make a wrong selection like press 5 5 5, three times when there is nothing setup for #5. I thought this would be a common feature to prevent caller from constantly pressing the wrong selection and tying up the line. As of now, the only selection that exist is when the greeting plays three times and disconnect, but nothing for when call press wrong selection, leaving them in a non ending loop.
1 vote -
Ability for Cell phone app to have different ring assignment than desktop app
Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions.I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ringing my cell as well.
7 votes -
Disable Call Logs Showing they are calling themselves from the Users Logged In a Hotdesk Phone
The call logs emanating from the User who logged in a Hotdesk Phone seems to calling themselves which are alarming and to the Admin.
4 votes -
Set custom caller ID when transferring call from IVR menu to external number
We have a use where when you push an option an in the IVR menu it transfers to an external on call number. This person changes and we change the number periodically. We would like when a call is transferred from this number to show up as our company name instead of the external caller.
3 votes -
Let me see the Caller ID (of the caller) when a user I am using Presence to monitor gets a call
So I have team made up of 6 users, and 95% of their calls are direct dials to the user not to the team as a whole. Then manager would look to see who is calling his employees so that if the user is away from their desk (or out sick) the manager knows if this is a call he needs to answer or if it is something that can wait.
2 votes -
Anonymous hotline and mailbox for callers
Please make it possible to set up (1) an anonymous hotline and (2) and an anonymous voicemail box. It would be useful to have a phone number and a voicemail box that callers could use to submit anonymous complaints without revealing their phone numbers. Thank you.
5 votes -
Caller ID update when phone number is reasigned
Make it so after a phone number is reassigned to a new user, the caller ID on the receiving phones (mitel) updates to the new user without rebooting everyone else's phones. I have better use for my time.
4 votes -
Create call notification for appointments
Requesting to add a call notification for their client's upcoming appointments.
1 vote -
RingCentral Provisioning should have full accesss to Web interface of Deskphones
RingCentral Provisioning should have full access to Web interface of Deskphones.
The client has expressed the desire to remotely access the graphical user interface (GUI) settings of their deskphone, without the need for network connectivity. The requested functionality entails the ability to configure and modify all settings pertaining to the deskphone GUI, while being physically disconnected from the network to which the device is connected.
2 votes -
Call handling directly ringing the next extension.
Allowing the other forwarding set up of an extension to ring directly to an incoming call to the same extension when the owner of it is currently in line. No longer ringing or notifying again the extension that there's another incoming call but jumping right to the next ring extension added on the forwarding.
7 votes -
Cannot receive OTP from eBay to verify phone
Cannot receive OTP text message from eBay, however that is the only way to verify a phone number on the eBay platform
2 votes -
To have an option to redial a number that has added digits for identifier for us clients to identify what are our customers are calling for
To have an option to redial a number that we added on their lines because that is our identifier to know which company they are calling to.
1 vote -
1 vote
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send SMS authentication code to multiple numbers when a user extension logs in
can we send SMS authentication code to multiple numbers when a user extension logs in
1 vote -
Business Analytics Additional Metrics
To have the additional metrics for User SLA as we only have the Queue SLA currently.
1 vote -
Call Timer Limit Notifications
It would be useful if we do have a setting that we can enable to average minute for an agent to be on a call and a notification that is enable when the agent has exceeded that time limit
2 votes -
Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
19 votes
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