1637 results found
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Requesting International number w/o having a physical address in requested Country
Customer wants to request an international number, but the request keeps getting rejected because the documents that's being uploaded are invalid.
The Customer advised that their setup is that they have purchased an office in Denmark, through an Office provider.
The Customer wants to be able to request an international request with their setup.2 votes -
ability to ignore intercom
Need to have an option to ignore intercom calls
3 votes -
Enable Direct call announcement for external numbers
When the Direct call announcement is switched on, the external number under the ring setting on the extension cannot receive/answer the call.
2 votes -
1 vote
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BT Cloud phones connect to external devices
The customer wanted to connect their BT Cloud phones to a Ring Bell and a Bluetooth speaker so they could hear the phone's ringtone anytime they received an incoming call.
2 votes -
Access Handling Management for Partners
For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.
10 votes -
Click to call using iphone
Able to use Iphone on click to call options on websites. The feature works on android and computers but not on iphone.
2 votes -
Call Complete elsewhere
When the call is forwarded, the journal should show who took the call.
10 votes -
call history for 30 (90) days if customer decides
Call history for 30 (90) days if customer decides.
It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.10 votes -
Individual Outbound Caller ID for Shared Lines
It is better that customer has the ability to choose the caller ID for each line -- even they are sharing one device. Some customers use one phone for different companies but admin portal only allows them to choose one caller ID.
3 votes -
Call Log for ATA
We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.
1 vote -
For the Live Reports page should also have a dark mode.
I already know dark mode is a setting for certain parts of RingCentral, but more of the pages should have the option to set things to dark mode (i.e. "Live Reports - RingCentral Analytics and Reporting")
3 votes -
Send Voice Notes via message
It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.
1 vote -
Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.
- Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.
- "if no one answer" option on user extension, allow an option to forward a call to a working hours IVR menu and after hour IVR menu.
3 votes -
Add the Park button to the dialer
Can you include the Park button on the main menu so it is not hidden behind the three dots.
14 votes -
Enter account information after company number is dialed
As part of caller verification, after the caller will dial the number, there should be an option in the IVR system where they can enter their account information i,e. account number for security purposes.
2 votes -
Old Call Recording
We have a customer who is requesting access to past recordings for a user who only recently had call recording enabled. They are wondering if there's any way to retrieve these recordings for their business purposes.
1 vote -
Ability for admins to be notified when an emergency response location is changed for a device or user
Ability for admins to be notified when an emergency response location is changed for a device or user.
1 vote -
Corporate Directory Not Showing up on Poly Phones
Customer would like to be able to see their corporate directory to show on their RingCentral Provided desk phones.
8 votes -
Analytics counting the incoming calls to direct number in IVR
Analytics counting the incoming calls to direct number in IVR
Please add the feature where we can filter and count all the calls that was made to the direct number assigned to the IVR
4 votes
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