1415 results found
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Ability to add a Virtual Mobile Phone Number
It will be very useful if ringcentral offers an option to also add a virtual Mobile number as many applications out in the market are offering such as Ykee
1 vote -
Give ability to set an alternate park recall destination other than the original phone that parked it.
It's a problem that calls recall to a phone where someone may not be and then ends up in that user's voicemail. It would help if you could create a park recall queue group so that it rings several phones.
1 vote -
requesting to only show the caller ID and not the main phone number when the customer calls any number
customer is requesting to only show the caller ID and not the main phone number when the customer calls any number
1 vote -
a way to see calls ignored by agents
We have a call center and need basic reporting, such as the ability to see calls ignored by our agents (where they don't answer and the call goes to another agent), also need to see Availability % for each agent. These items are essential for any call center, it's hard to believe that Ring Central does not offer any options here.
1 vote -
Unique ringtone for Voicemail alerts
Would really appreciate custom ringtones for Voicemail alerts. I use RingCentral partly as a pager where people leave their number for me to call back, but with the gentle default alert, it's not necessarily catching my attention (especially at night). Would like to set a more catching signal that might also play for longer than a single beep.I prefer not to just "answer phone calls" when on call as I'm often in the middle of something and letting it go to voicemail unecessarily delays the caller from just leaving their number for me.
2 votes -
Auto Receptionist
all incoming calls outside the company number will be forwarded to the receptionist, and all incoming calls calling from the direct line of the user's inside the company will be forwarded to the same receptionist, and then the receptionist will transfer the call directly to the user's direct line.
1 vote -
If a user is 'Offline' exclude them from the call queues they are part of.
This creates a problem for us as the call queue group does not acknowledge that a user is offline so still tries to call them unless they manually turn on DND. Seems to be a floor in the system to have to manually update a users status to DND when they are offline and would not be able to answer the calls that are trying to be automatically put through to them.
1 vote -
Have a way to limit toll charges from a whitelisted area code
We recently white listed an area code and our security head would like to have us be able to limit any toll charges to limit potential fraud damage by month, etc. We'd want to be able to pick the area code, and then pick a dollar amount to limit our charges for the month from that area code. I think also allowing the ability to enable/disable white/black listing numbers would also be a good tool. Thank you.
1 vote -
Detect RC Contact Name Correctly
I have the option to add a different contact name using the same number but when sending a fax using the RC phone up, it detects the first contact I added using the same number when resending a failed fax. On the call logs if the fax was sent successfully the name is showing the first added contact using the same number.
1 vote -
Limit reached on RC phone app
Some features wont work with RC app that is why we need to have the RC phone app use for outbound like smokeball - and we have multiple devices to login.
2 votes -
See Participants in Conference Call
This would allow users in a conference call to see all the participants in a conference call. Either by name or phone number. This would ensure information is being kept secure.
5 votes -
Add options for enabling call recording announcement
Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls.Currently the three options are:1) Play periodic tones for outbound calls2) Play Call Recording Announcement for Outbound Calls 3) Allow mute in auto call recording This has been asked before and turned down with the reasoning of ADMIN RESPONSE May 3, 2023Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities. Were the call recoding section clearly has this disclaimer saying RingCentral can not be held liable for…
4 votes -
Add DTMF as softkey during an active call
We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.
1 vote -
Add the option to save text conversations to .pdf.
As an attorney, memorializing conversations with other parties is extremely important. As it is, this is often done through email, and, thanks to Ringcentral feature, I am also able to record phone calls and save the .mp3 to files. This is a great feature and I have used it many times. However, in this day and age, people tend to e-mail and talk on the phone less and are often more responsive via text. Saving texts through screen shots fragments the conversations, making them difficult to follow, and very burdensome to compile with longer conversations. The option to save text…
1 vote -
Add multiple availability states
Many of our customers moving from Mitel to RingCentral have noticed the absence of the various availability states they had on their old system. This allowed for easier call redirections to multiple numbers or coworkers that could be easily changed on their desk phone or computer without needing to type in the number each time. This could also have the future potential to sync with microsoft teams states.
1 vote -
Ability to swap default team and delete original team in messages.
Not being able to remove the original group creates unnecessary clutter in the messaging area. I would like to be able to swap which team is the default so that I could delete the original.
1 vote -
Track info on when the numbers got blocked & unblocked
The customer would like to track down the records of when the numbers got blocked and unblocked.
1 vote -
Stop second incoming calls from continually ringing over the top of an existing call
When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.
26 votes -
Send Fax attachment to email if OBi doesn't pickup
This will make is so we won't miss faxes if the OBi doesn't pick up. It will send a fax attachment to the email attached to the extension like it does if you fet a fax on a normal extension.
4 votes -
Automated Call for Downtime
in any case there is a downtime or their RingCentral app is not working, want to have an automated system that will call customer to inform them that the they cannot accept any incoming calls since their phone system is down
4 votes
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