1637 results found
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A functionality to prevent the number from being recognized as a VOIP number.
This is causing other companies to reject their calls because other companies can see if they are using a VOIP number, which is easy to get.
2 votes -
Retain Caller ID When Dialing International Numbers
Some numbers are showing a different Caller ID when dialing international numbers. It would be great if the original Caller ID is retained instead of having to show a different Caller ID when dialing international numbers.
7 votes -
Since RingCentral is now flagging calls as "SUSPECTED ROBOCALL" give me the option to block "SUSPECTED ROBOCALL"
It would be helpful because almost all of the calls I receive on my RingCentral number are suspected robocalls.
6 votes -
Custom ringtones for internal calls
ability to set up a different ringtone when we are transferring calls internally.
15 votes -
Request to edit Incoming Call Display in POLYCOM phones.
Margaret wants to edit the incoming call display of her Polycom phones by removing the commas in the middle of the first and last names.
1 vote -
Ability to switch from a RingCentral phone call to a Ringcentral video call
Ability to switch from a RingCentral phone call to a Ringcentral video call.
1 vote -
DND App status should be reflected on desk phone
If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
10 votes -
Add notes to contact while on call
While on call have a one click option to open contact allowing for in call texting and note taking- also would be nice to be able to toggle on transcription of call
2 votes -
Ability to change display name on phone
Ability to change display name on phones, instead of showing direct number at the top it should show the name of the user extension
1 vote -
Customer is placed on hold (from any extension) and is able to dial 1 to be directed to the message only extension
Customer is placed on hold (from any extension) and is able to dial 1 to be directed to the message only extension
1 vote -
Toggle Notes on RC Desktop
Requesting the ability to enable or disable 'Notes' for all users, or individual users/ agents in the RC Desktop App.
2 votes -
Only allow users to log in using their Google accounts
disable other way of logging in aside from google account
1 vote -
How to globally set up on enabling end to end encryption on instant meeting
Hi RC team,
please see if global setting on enabling end to end encryption on instant meeting can be enforced and if personal meeting can be disabled for all users, because we want to disable the function of allowing external parties to join the RingCentral video meeting2 votes -
Custom Template for Holiday Greetings
Custom template for Holiday greetings to automatically inform callers that certain holidays office is closed
6 votes -
Staff want a different ring tone for external calls verses internal calls.
They answer external calls during set hours, but answer internal calls at all times.
47 votes -
Yealink Dsskey Manually configured
Ability for Yealink Dsskey manually configured via phone's web interface to retain after Firmware update
1 vote -
Block call recording for two party consent states
This should be based on a list of area codes from states that require two party consent for call recordings. On Avaya, we had the ability to add area codes to exclude in the acr.properties file. Whenever a call came in, the number would be checked and if the area code was in the acr.properties file, then the call would NOT be recorded.
Also, I am referring to this feature being setup on the RC MVP (RC UC) and not the RC Contact Center (RC CC) platform. Within the RCCC, a Studio script can be written that will also exclude…
4 votes -
Carrier minutes for incoming calls
Customer is also looking if option to using their Carrier Minutes instead of Cellular data in receiving call specially to location with not cellular coverage.
2 votes -
Ringtone Inclusion for Call Recording
I am writing to request a feature enhancement for the call recording functionality. Specifically, I would like the option to enable automatic call recording starting from the moment the phone begins ringing.
As requested, this feature would greatly improve their call management and record-keeping processes by one of their customers
2 votes -
the ability to have different hold musics on the desk phones provisioned lines
the ability to have different hold music on the desk phones provisioned lines
1 vote
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