1434 results found
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Display the time zone of the person you are about to call
I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable with an additional option to not let the call go through if the recipient is outside of normal business hours.
8 votes -
Call forwarding - Differentiate external/internal calls for forwarding
Currently you only have the option to forward to voicemail, play an announcement, forward to extension or forward to external number for missed calls. This applies to all calls regardless if it's internal or external. It would be great if the system could differentiate between internal & external calls and perform an action against each.E.g. internal calls are played an announcement/engaged tone. External calls are forwarded to a hunt group
9 votes -
Allow others to see DND status through the phone settings not just the app
This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I shouldn't have to put my phone on DND through the app in order for others to see this. RingCentral really has taken a step back compared to Mitel.
9 votes -
BCC Texting
We would like to send texts to our employees and do a blind copy of all the numbers. Currently we can do a group text of up to ten people but it is not a blind copy. Is there a feature that we can use?
3 votes -
RingCentral Desk Phone password change.
RingCentral Desk Phone password change. Polycom desk phone revert back to its default password on the next after changing the password when devices are purchased from RingCentral and is locked.
Needs to have a way to change password on the GUI without it going back to it default set up even if this is locked under RingCentral.
This is prone to attack and has security rick.
1 vote -
Option to Route the Callers to an Extension after nth time Invalid Key Pressed while in the IVR.
On the IVR Menu settings, there should be an option to route the call to a specific extension if the caller enters an invalid selection for nth time.
1 vote -
Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more.....
Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more..... You increased the call handling members but it would be nice for this so then others in our office or locations can see other queues ringing and help answer the phone.
7 votes -
Custom Rule for calls with no caller ID
we are in need of a custom rule to route calls with no caller ID to a specific call queue and not the main line for our company. I understand this is not a feature currently in the system, but this is an urgent need for our business and hopefully could be looked at and set up soon.
2 votes -
Enable Teams on Poly CCX Phones
To fully integrate an office with the RingCentral Teams App the Poly CCX phones should also work with Ring Central when set to the Teams Third Party App
1 vote -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
9 votes -
Set change timer on status 'do not disturb' back to 'available'
When attending a meeting (live or video) the RC status can be set to 'do not disturb' to avoid incoming calls. After the meeting it is often forgotten to set status back to 'available'. It would be very useful to set a timer to automatic change it back.
6 votes -
Customized fax template
The program does not allow for us to put the company info. in the template. I think this is a disadvantage because you are unable to say who the fax is to.
1 vote -
RingCentral should be able to identify and received AUTOMATIC INBOUND CALL from third party authenticator.
Acknowledging an automated call once answered by the recipient especially coming from 3rd party authenticator
3 votes -
See Participants in Conference Call
This would allow users in a conference call to see all the participants in a conference call. Either by name or phone number. This would ensure information is being kept secure.
6 votes -
Pause/Mute Recording Option for Internal Calls
Would like the option to pause/mute recording be available to internal calls (calls between users of the same account)
3 votes -
Add the ability to see if a user refused to answer a call or has ended a call.
It would be great to see if someone is avoiding calls by ending the call, sending to voice mail or closing the app.
1 vote -
Multiple RingCentral Profiles, Simultaneously Logged In
We run multiple business endeavors between my wife and I and we would find it helpful if we could log into multiple "phones" at the same time, similar to how multiple e-mail addresses can be accessed from a single email client. This would allow us to be able to "switch phones" right in the app, so that when I'm done with a call for my business, I can return a call from my wife's business without having to log out and log back in again.
375 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating… -
Allow others to see faxes
We have a couple of agents that monitor the faxes. Please switch on fax viewing for multiple agents.
1 vote -
Group Call Pick-up ring
The current ring on the phone for a group call pick-up is very short. Is it possible to extend to a longer ring or multiple rings? While working in our work areas not paying attention to the desk phone a single ring is difficult to hear and an extended ring or multiple rings would be beneficial
1 vote -
Play hold music from desktop phone to enjoy while working.
It would be nice to play the hold music from desktop phone at the touch of a button. This will be especially useful when a radio station can be played when on hold.
1 vote
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