1595 results found
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Wants to add an option on their IVR to ask their customer to record their call.
Wants to add an option on their IVR to ask their customer to record their call.
1 vote -
1 vote
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Guest with a Role
The customer has an idea that we can add a Guest with a specific Role, like adding a guest with only billing information access, etc.
2 votes -
Call Masking for credit card transactions need to be available for mvp plans.
I'm a business owner and I want the functionality call masking without stopping the recording for mvp plan for the purpose of credit card transactions. This is URGENT.
20 votes -
Pop up window for New Messages
Customer would like to have a pop up window, if there is a message beiong received. This is to notify the user that they have a message and will notice the message right away as per the CEO wants this feature.
3 votes -
Capability to access the missed calls of other user using desk phone and customize the role for call logs.
- To have the capability to access the missed calls of other users from the desk phones.
- To have the capability to customize the role and have the visibility of the missed calls of a specific users only and not the entire call logs of the account.
1 vote -
Call Blocking Features for All Extension Types
Please consider adding the full range of call blocking features to all extension types. Currently, only user extensions and call queues have the full set of call blocking features. Limited Extensions and Message Only Extensions do not have these call blocking capabilities but they are in need of them just as much, as they are also subject to unwanted calls. Customers are being forced to use user licenses to get call blocking features where Limited Extensions and Message Only Extensions are more appropriate. You shouldn't need a full user license to block calls.
5 votes -
Pause/Mute Recording Option for Internal Calls
Would like the option to pause/mute recording be available to internal calls (calls between users of the same account)
12 votes -
Ring external number when call comes into the queue
When Ring Central phone number rings, ring an external phone number and allow both calls to be active.
8 votes -
Setup call forwarding.
Customer prefer to have the simplest way of call forwarding, like when setting up call forwarding from User A , and then need to add User B on the list, if we can just add their license number and it should ring all the forwarding added on that user, though user B is using his RC Application.
2 votes -
Allow caller ID in other provider in the US
Customer caller ID is not showing up if they calling a different provider such as At&t. Customer wants the her company caller ID will be shown on all the Telco provider in the US.
1 vote -
Ability to customize Missed calls Email notifications
HiIt could be very usefull to be able to customize the Email Notification.Making it more corporate, adding company logo, custom text and even customize the sending email address.The best will be the ability of sync the caller's information to our synced contact lists, to display the name and company of the incoming caller you missed.Kind regards
3 votes -
Poly VVX 400 Firmware Update
Poly VVX 400 Firmware Update to higher version that is not supported by RingCentral. Current behavior its not updating to new version that released by Poly.
3 votes -
IVR Menu Keypress: Limited Extension/Common Area Phone
The limited extension/common area phones have direct numbers and can receive incoming calls through that. This should also be used to route IVR MENU keypress.
1 vote -
Bulk Upload for Call Monitoring
We have a customer who would like to bulk-create a user group and then assign the user group to a monitoring group.
1 vote -
Ability to the controller (iPad) and the host (PC) in different locations
Agents from the PH will have the host (PC) and the patients from the US will have the controller (iPad)
- Set-up that the customer wants: Agents should be able to join multiple rooms to attend the patients1 vote -
MS Teams Integration - Customize buttons (Phone, Contacts, SMS, Fax)
On the MS Teams integration, when you open it, the default buttons you see are:
Phone, Contacts, SMS, Fax & More.-We would like to have the ability to customize these buttons where we could either remove SMS & Fax for certain users or put SMS & Fax on the 3-dots option or more so it's not included on the default view.
1 vote -
Distinguishing a call if its from RingCentral -- if caller did a forwarding call to an external number
Customer would like to know if the incoming call routed to his external number is from RingCentral
1 vote -
Tone during Call on Wait
Feature request on having a tone/sound notification once there is a call waiting while on call. This has been disables, yet as for us, we do not want it to be completely removed.
3 votes -
When receiving multiple calls on desk phone, have it ring/beep with audio
When having a second call comes through while I am on my desk phone with a client, the second incoming call does not make any alert sounds/beeps/rings. It only notifies on the desk phone that there is an incoming call. It would be nice to have the desk phone beep or ring while I am on the other line to notify that a second caller is calling.
5 votes
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