1834 results found
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Email notification for required changes on the account
The ability to receive notification ahead of time or before the implementation of any changes or policy on the account.
2 votes -
Ability to color code incoming and outbound contacts when you have one extension managing multiple lines. This allows for visual ease.
Ability to color code incoming and outbound contacts for calling and SMS functions when you have one extension managing multiple lines. This allows for visual ease and better organization within the company.
1 vote -
Ability to block a number for a specific extension in a call queue extension.
The ability to block a number in call queue that is currently block in a user extension so that the user will not able to receive the call from specific number from call queue.
1 vote -
Old Call Recording
We have a customer who is requesting access to past recordings for a user who only recently had call recording enabled. They are wondering if there's any way to retrieve these recordings for their business purposes.
2 votes -
caller id indicator
Add an information button after the caller's name to show the caller id. I need this for voicemail phone App. I have it on the computer but not the phone App.
1 vote -
Ability to provision multiple phones to one digital line.
Ability to provision multiple phones to one DL. Customer does not want hotdesking since once you use the phone for hotdesking, there is still a fee0
3 votes -
able to set up an alert to email a supervisor when their team's users go into "do not disturb"
ability to set up an alert to email a supervisor when their team's users go into "do not disturb"
7 votes -
Allow to send more than 200 pages per fax transaction via eFax
Should be able to send faxes more than 200 pages using the efax system
19 votes -
Pause/Mute Recording Option for Internal Calls
Would like the option to pause/mute recording be available to internal calls (calls between users of the same account)
35 votes -
Automatic Update for Advance Settings in Message notification.
We have a customer requesting a feature that would allow them to update their Advanced settings in Messaging Notifications automatically when they change the email address associated with their extension. Currently, they have to update this manually whenever they change their email address.
2 votes -
make the Google Chrome Plug-In that is used for the agent leg be officially supported by Microsoft Edge.
Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.
18 votes -
Display number while transfer
A Call to 522 is transferred to 567. The display 'call from 522' remains on 567's device/app.The user 567 should see, who is the originator of this call on his display.
14 votes -
Ability to forward calls to email as a notification
The customer is looking for a feature that will allow him to forward all his call from multiple phone numbers to his email without going in to user extension and made some changes to the call forwarding before the calls get forwarded to his email if no answer.
2 votes -
Configure Automated Voicemail Deletion
configure the voicemail to auto delete after x amount of days
2 votes -
show call status
On the Ring Icon for desktop app, please add a status icon or on the icon have it highlight around the box Green- active and Red- Dnd. There is no easy visual unless you have the full phone visible
1 vote -
voi
Have the voicemail PIN updated on the phones real time.
1 vote -
prevent from call loops
Call loop (no warning, when set) must not be possible.Today user A can set a forward to a colleague B who has configured a forward to user A. Which ends in a undefined status (no clue what happens today and how the user can get out of this).If a user may configure that he has to get a clear warning at least.
13 votes -
Public Park Call to keep the Original Caller's Caller ID.
Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!
10 votes -
Text Notification pop up preview - want it back
The pop up preview notification has recently changed and no longer displays a preview of the message. For MFA purposes, it was nice to see the code displayed. Without the preview, it requires more steps to navigate to the text message and to display it so we can capture the MFA code.
39 votes -
Meeting link for RC direct and BT CW
-BT CW user generates a video meeting link (i.e. https://video.cloudwork.bt.com/join/) they get redirected to a web page to join a meeting BT Cloud Work
-RingCentral user generates a link for a RCV meeting and shares.
-BT CW user clicks on the link (i.e. https://v.ringcentral.com/join/) they get redirected to the BT Cloud Work desktop app to pick it up and open the meetingCustomer would like to easily join in the meeting even they used 1 company uses 2 separate organizations to conduct business RC direct and BT CW.
As worked around copy the meeting URL (or meeting ID)
1 vote
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