1717 results found
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Having 1 Desk Phone with Multiple Digital Line
I want to have 1 desk phone with multiple digital lines, whereas if I press the button on my phone, it will dial out as another line than the one that's currently provisioned with my phone. I can do this before with my previous provider. Hope this feature will be implemented soon.
15 votes -
Forward to a number on RingCentral account that is pending Port in.
when a number is in the process of porting, we are not able to forward to that number because the system sees it as a RingCentral number but it is not because it hasn't ported. We sometimes need to forward to a line which hasn't ported yet and can't. Please correct this. Thanks
5 votes -
Display full name on the outbound caller ID name
If there is an option for the outbound caller ID name to appear in full without character limitations.
2 votes -
send voice notes instead of text
be able to send voice notes
6 votes -
IVR menu Call routing
Kim wants to route the calls to her extension 102 then if she will not be able to answer route it to IVR If customer choose dial by name directory and selected her name it should route the call to her extension again then route to voicemail if she will not be able to answer the call.
1 vote -
Set a specific extension for Intercom
Ability to create an extension specifically for Intercom. If the user is using a 4-digit extension, instead of pressing intercom and dialing the 4-digit extension, they should be able to dial at least the last 2 digit of the user's extension for intercom or create an extension specifically for Intercom purposes.
7 votes -
Make caller ID available on all plans
The client has RingEx Essential plan, and got really frustrated that they cannot see the caller ID of their callers. Mentioned that it would be better to add the feature even on the lower plans.
1 vote -
Salesforce Plug in Dial tone when customer hangs up
SFDC Plug in doesn't warn the users, if their customers hang up the phone. In RC app users receive a dial tone/ring tone when the other party hangs up, can this be also added to SFDC plug in?
5 votes -
Voicemail-to-text to capture multiple languages concurrently
It would be very helpful if voicemail-to-text could have the ability to capture multiple languages at the same time, regardless of which language is selected for User Language, in cases where incoming calls are split between multiple languages.
22 votes -
Show Caller Name and Number on outbound call
The customer would like for their name and number to show when they do an outbound calls to their customer.
3 votes -
Share, Move or Copy received Voicemails from one Mailbox to another on RingCentral App
Having an option for existing Voicemails received on a Call Queue Mailbox/Shared Mailbox be MOVED, SHARE or COPY to another Call Queue Mailbox from the RingCentral App inbox.
Implementing voicemail sharing functionality would significantly improve communication efficiency and collaboration within organizations. It would be a valuable addition to existing voicemail systems.
2 votes -
Recorded Video Data Retention
Increase the number of days of the recorded video retention for RingCentral Video Pro license users in paid accounts. From 7 days to 6 months.
2 votes -
Enhanced SMS Functionality
Description:This feature request aims to improve the SMS functionality by providing users with the capability to determine if a recipient's phone number is capable of receiving SMS messages. Additionally, it requests for clearer and more informative error messages when a user encounters an issue while sending an SMS message.Objective:The objective of this feature request is to enhance the user experience by providing them with essential information about the recipient's phone number's SMS capabilities. Additionally, clear and informative error messages will help users understand and troubleshoot issues when SMS sending failures occur.
3 votes -
Hold Recording Should Resume Rather Then Restart
We have a professional hold recording that talks about our business and our products. On our traditional on-prem system the MP3 would resume where it left off for each hold rather than restart. This is highly preferrable. The hold recording shouldn't restart from the beginning each time.
6 votes -
Add another layer of security
The client wanted to add more security on her account. We got all the security settings set up on her account but she is not satisfied with it and wanted to get more option to secure the account.
1 vote -
Pre-recorded message to leave customers when calling out!
When calling leads, we leave the same voicemail 100s of times a date. Would like to have a way to click to play recording to the customers voicemail. So when calling out and voicemail prompts me I would like to leave the pre-recorded message at that point.
34 votes -
send SMS authentication code to multiple numbers when a user extension logs in
can we send SMS authentication code to multiple numbers when a user extension logs in
2 votes -
Adding multiple external number to answer call when call queue is busy.
Adding multiple external number to answer call when call queue is busy or when reached the maximum waiting time. It will be very beneficial to the business productivity, making sure customers on queue are being assisted in a timely manner.
10 votes -
Turn users to be allowed to complete signup with IP originating from within lebanon
Turn users to be allowed to complete signup with IP originating from within Brazil. For account sign up
1 vote -
More efficient way to transfer to VM using the phone
Currently to transfer to voicemail on a physical phone requires several steps, While on a call, press the Transfer key.If your phone's default Transfer type is already set to Blind, proceed to the next step. Otherwise, press the Blind softkey. Enter *0 (asterisk zero) and then the target extension number.Wait for a couple of seconds for the transfer to complete automatically, or press the # (Hash key) to dial out.I suggest programming a softkey with the option to transfer to voicemail with a single press instead of having to go through multiple steps
14 votes
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