1470 results found
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Bulk Deletion & Syncing from App to Phone
We would like to request the option to bulk delete voicemails, texts, call recordings, faxes etc.. and for them to sync with the phone from the app to the phone when bulk deleting.
5 votes -
Dial a call queue from a button
At times we have staff that call department queues. We can't pick a queue from the telephone presence selections, so we need to create an extension that forwards to that queue as a work around. It would be nice to be able to just select a queue as a button option. It would also be nice to be able to use "Call Monitoring" and "Pickup" buttons in the same way. For now we need to program those on the individual phones, and then have a custom template applied to the phone using both presense and manually programmed buttons on the…
5 votes -
Allow users to "Forward all calls" to voicemail without recording another greeting
In the "Forward all calls" menu from the app, if the user chooses "Voicemail", the greeting message from this option is separate from the "normal" custom voicemail greeting they have recorded for their voicemail. The app requires you to re-record the greeting a 2nd time at the time of forwarding. Please include an option to use the existing custom greeting that has been recorded.
3 votes -
Likes costing you money?
My business isn't text heavy, so my plan is 100 per month. However, I continue to DRAMATICALLY EXCEED that amount because clients (if they have an iPhone) click the 'like' or 'thumbs up' or 'happy face' or whatever it is on their end when they receive a text from my number. When they do that I receive an auto-text describing the happy face, thumbs up, etc. This costs me a text message from my plan hence I exceed the 100 by so many. If the consumer just didn't hit like or happy face or whatnot on the text the problem…
1 vote -
Add wait time setting before sending to Overflow Members / Queue
We really like the idea of calls rolling from a primary queue to an Overflow Members queue, however, we don't want calls to roll immediately to the Overflow. We would like to only use them if a call holds for a few moments first. This would minimize disruptions to the Overflow Members.
1 vote -
Inbox vs. Phone Icon on Desktop App
If I'm looking to use my phone or anything else related to it like voice mail, voice mail transcriptions, contacts,.... I don't want yet another button called "Inbox" to click on. Have everything related to the Phone, under the Phone Icon button would be my suggestion. The app is way too busy in my opinion. I'd also like to be able to get RID of icons and features like HUD etc that I don't use.
1 vote -
RingCentral Application error detection and fix guide via crash reports for the customer
The RC app crashes when an issue with the program is corrupted or if PC has a 3rd party software running which is a conflict with the RC application.The RC app Crashed reports should include the following:The capability to identify the cause of the errorThe capability to identify conflicting programThe capability to auto-remove conflicting programThe guided steps that include a How-To Fix link when the crashed reports is generated.
1 vote -
Ability to change line 1 and line 2 on Polycom Deskphone
Ability to change line 1 and line 2 on Polycom Deskphone
5 votes -
Import Custom Rules for Multi-level IVR sites
We are looking for a way to import custom rules for Multi-level. We have 8 sites that need their custom rules updated for 2023 and we are hoping we can import vs. editing 11 custom rules 8 times.
7 votes -
Spam Risk Caller ID to be removed
Hello, Currently our team is being told that their phone numbers are being shown as SPAM RISK on the caller ID and we would like to remove this as it is impacting our business and sales. We were advised that Ring Central is currently unable to perform this action.
31 votes -
Add ability to program a key on a keyset that can give out an alternate caller id name and number
Add ability to program a key on a keyset that can give out an alternate caller id name and number
1 vote -
Toll Free #s Showing United States instead Of Canada
Currently Toll Free Numbers display United States on the Caller ID even though the business is in Canada. Would be great to show Canada under the number.
2 votes -
If caller enters no action, connect to operator delay should be adjustable (it's currently around 10 seconds)
It would be good to adjust the delay as some people would want a shorter delay, or no delay at all to speed up the call.
2 votes -
Remove the beep which agents hear when their manager starts to monitor their calls
When our manager starts to monitor a call, there is an audible beep which both the client and the agent can hear. This need to be removed as there is no reason a client should hear this. Also, it would be better if the agent did not hear this either. I do not see any reason why this is not removable.
3 votes -
Physical phone extension lookup
On our previous phone system we had the ability to start typing an extension on the physical phone and it would begin the lookup of the corporate directory without having to go into a search feature. It would be nice to be able to start entering an extension and it begin to populate users with that extension sequence
1 vote -
Call from one extension to another
I should see on my end that the call is coming from another extension if that extension missed the call. For example :It will ring to ext 1 deskphone if she missed the call the call will be transferred to me but I should see that the call is coming from ext 1.
1 vote -
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
1 vote -
Integrate to Vagaro appt scheduling software when calls come in to bring up client info to book appt
Vagaro has 100s of thousands users ... when a caller calls the front desk to make an appt, the call could be linked to the existing clients record
1 vote -
Call Trap
Our law firm has been inundated with spoofing-type calls. It interrupts our business day, fills our voicemail box, and is simply frustrating. A call trap option could help reduce these calls. Please develop an option for use with our Ring Central service.
9 votes -
Block "Unknown" Caller ID
I am talking about being able to block calls that have no real caller ID or are noted as “Unknown “ As far as robo calls. There should be an option to block them with out ringing throughSince I with to your company a numbe of years ago the amount of spam calls I have to deal with have increase by factor of 10 or 20 time.. Almost like you sold my info
8 votes
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