1637 results found
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Add Ability to Export IM data to Teams
We are planning to move to Teams using the RingCentral for Teams integration, and would like to move the existing message data rom RingCentral to Teams. We would like to have a way to easily/cleanly export the current data and import into Teams.
1 vote -
Add how many contacts
Just add how many contacts in the contacts section. I was surprised to not see such a basic feature.
1 vote -
add the ability to add contacts from other sources
Need to be able to add contacts by importing them from other sources
1 vote -
RingCentral should be able to identify and received AUTOMATIC INBOUND CALL from third party authenticator.
Acknowledging an automated call once answered by the recipient especially coming from 3rd party authenticator
4 votes -
See Participants in Conference Call
This would allow users in a conference call to see all the participants in a conference call. Either by name or phone number. This would ensure information is being kept secure.
9 votes -
Access voicemail without pin from IP phone
You should be able to allow a user to access their voicemail without needing a PIN code when calling from their assigned IP Phone.
12 votes -
Spam Risk Caller ID to be removed
Hello, Currently our team is being told that their phone numbers are being shown as SPAM RISK on the caller ID and we would like to remove this as it is impacting our business and sales. We were advised that Ring Central is currently unable to perform this action.
99 votes -
Add GrowthZone/Chambermaster Integration
Sync between RingCentral and GrowthZone/Chambermaster so that when customers call in, their contact information automatically pulls up in the GZ/Chambermaster system. This save a bunch of time looking people up.
1 vote -
Pick A Call Park Location
Be able to park a call on a number of the users choosing. We have several departments and each one used certain numbers. For example the 800 line would use numbers in the 20's and book keeping would use the 30's. Also each user would typicaly use the same number. So if you heard Bob on the overhead page call your name you know he uses park 24 and if it was Jane she uses park 23.
1 vote -
Favorites and Presence
It would be beneficial if, when having a phone with favorite/speed dial contacts AND managing user presence status if the favorites showed on the phone first, above the presence users rather than under then.
1 vote -
Hot Desk Phone Logged Out Display
When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but now many of them show the wrong time as only a single time zone is allowed for all.
7 votes -
Forward caller id from Parking Lot
In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.
30 votes -
Ability for agents to see their schedule Weekly.
Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
13 votes -
Star codes to log in and out of a Call Queue on Deskphone
We have star codes to log in and out of a Hotdesk phone, but this would allow the user to log in and out of a call queue (provided they have the proper role) on your physical phone without having to use MVP or go into the Admin Portal. This is already a feature that is a toggle on the MVP app, so it should be easy enough to implement the same idea as a star code on RC Provisioned phones.
9 votes -
Have all accounts in 1 contact list and dial between multiple accounts using extension only
Enterprise account (Federated)Have all accounts in 1 contact list and dial from 1 account to another using extension
1 vote -
Marketing Tracking
Hello, we want to be able to track our incoming calls with our different marketing channels. When we set up the account we asked that we have a different number set up for each that way we can track the origin of each call. So they set it up but it doesnt seem to work with our IVR system. How can we make this work?For example, we have a phone number we put on our yard signs and when they call it will come up on the caller ID as "yard Signs" but if we set it to go to…
1 vote -
more members need access to VM boxes for call ques (only 15 now) co recepiants
VM boxes for call ques are currently restricted to no more than 15 members. We need at least 40-50 embers to be given access to each call que vm's box.
7 votes -
Zenoti Integration
Change availability status on ring central based on Zenoti Calendar appointments. i.e. I have an appointment that is checked in on Zenoti, my ring central will automatically be switched to not available and then will automatically be set to as available once I have closed out the appointment in Zenoti. I'm finding my staff forgets to turn their ring central back on after appointments and we are missing calls.
2 votes -
Access voicemails just like you can access call recordings
I run an ecommerce company that uses ring central for our customer service. It's super convenient because the calls automatically record themselves and i can easily access those recordings via the dashboard or even through a plug in with Reamaze which is incredible. Thus, I dont understand why I cant do the same for voicemails my customers leave. Instead, I either have to have my agents go through their email or go to the admin portal for a dedicated voicemail report. Either would be an extreme disruption to their routine and would be a huge pain to train.
3 votes -
Option to keep RingCentral phone call window open when answering from a paired deskphone
When a deskphone is paired there should be an option to keep active call windows on the RingCentral computer app without having to accept them there first, it's awkward to answer on the computer and then pick up the handset in instances where we don't prefer to use a headset, and it makes it much easier to use the otherwise great computer program and its features for things like transferring and monitoring calls
3 votes
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