1637 results found
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Bulk change for users email
Due to rebranding, we need to make a bulk change for users email's suffix to reflect the new domain and I wish if this is available via either API or bulk import that modify only email field and overwrite the existing users
5 votes -
Give ability to set an alternate park recall destination other than the original phone that parked it.
It's a problem that calls recall to a phone where someone may not be and then ends up in that user's voicemail. It would help if you could create a park recall queue group so that it rings several phones.
2 votes -
Microsoft Store
Make the RingCentral Desktop App available for download and install via the Windows store.
4 votes -
SMS Retention
Please expand the retention of text messages and calls between sales reps and customers to one year please
125 votes -
If a user is 'Offline' exclude them from the call queues they are part of.
This creates a problem for us as the call queue group does not acknowledge that a user is offline so still tries to call them unless they manually turn on DND. Seems to be a floor in the system to have to manually update a users status to DND when they are offline and would not be able to answer the calls that are trying to be automatically put through to them.
2 votes -
Grant Custom Wallpaper On Phones
Hi Team. Please include a feature were users can easily have an option to
use custom wallpaper background on all supported devices.13 votes -
Automatic Voicemail Message
A way to have the option to leave an automatic voice mail when calling our customers. when we call a customer and we get their voicemail could we then have an option to select the automatic voicemail instead of manually leaving one. This setting would be an option to turn on/off per user
5 votes -
Parked Call Visibility
We have some users who only field and make calls through the Yealink physical call. When they park a call there is no way for them to identify which location they parked the call at. On our previous system the button lit up with a different color so you could know in the event you forgot while in the midst of getting the call to someone else. It would be helpful to have this available.
10 votes -
Default greetings, hold and recording notification music
The customer would like to have an option to reduce or increase volume for all default screening, hold and calls are being recorded music/notofications.
2 votes -
Restricting Outbound Calls via Limited Extensions
We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
7 votes -
Customers want to receive fax 100% even the user type is voice and fax
Customers insist that the fax should worked 100% even the type of the users is tag as voice and fax. and don't want to assign dedicated fax number to receive it with out any issue.
5 votes -
Add DTMF as softkey during an active call
We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.
2 votes -
Option to file carrier ticket for outbound CNAM complaints
Ringcentral could have an option of filing a carrier ticket for issues with outbound CNAM showing incorrectly with specific phone carriers instead of advising the customer to call their respective carriers.
33 votes -
Unlock Premium rate numbers/Special numbers when using South Korean number
This will be useful to contact specific numbers and representing the same country number to make outbound call. This is currently not working whenever we use South Korean number to dial out to +82507 destinations.
1 vote -
Ability to swap default team and delete original team in messages.
Not being able to remove the original group creates unnecessary clutter in the messaging area. I would like to be able to swap which team is the default so that I could delete the original.
2 votes -
Disable Accidental Key Press for Direct Dial
Direct phone numbers should only call the extension(s) intended to receive the phone calls and should not be transferred to somewhere else when the caller accidentally presses a number.
2 votes -
Adding more lines for single phone
To be able to answer more than 3 calls that has been transferred to user and switch between them.
3 votes -
Remove RC app link from RC phone app
Remove RC app link from RC phone app so users is not redirected to download the RC app
1 vote -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
11 votes -
Display the time zone of the person you are about to call
I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable with an additional option to not let the call go through if the recipient is outside of normal business hours.
9 votes
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