1813 results found
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Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.
Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue. This feature would allow tracking repeat interactions for the same issue, helping teams identify recurring problems, measure first-call resolution effectiveness, and improve overall customer experience.
Currently, tracing is only possible based on the disposition selected by agents. There is no way to see how often a customer has contacted support for the same issue across multiple calls.
4 votes -
Two-way Call Recording Announcement
Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.
29 votes -
Allow Users to View All Agent Scores in “Top Agents for Topics”
Currently, the “Top Agents for Topics” section only displays the top 5 agents. Add an option to expand the section and view all agents and their scores, rather than being limited to the top 5.
1 vote -
Enhancement to Disposition Category Hierarchy in RingCX–Salesforce Integration
Request to enhance the current disposition framework by enabling a hierarchical selection model where Disposition Categories are selected first, followed by a filtered list of Dispositions within that category during agent call workflows.
Disposition Categories are only selectable after a Disposition is chosen.
Categories exist as an attribute within a disposition rather than acting as a parent hierarchy.
In Salesforce-integrated environments, categories are not clearly surfaced or reportable in call records.
This results in:
Inefficient agent workflows (especially with large disposition lists)
Increased risk of incorrect disposition selection
Limited reporting granularity and usability in both RingCX Analytics and Salesforce2 votes -
Add Fanvil as a supported intercom device
Add Fanvil as a supported intercom device
1 vote -
Request to Limit AI From Using Last Names
To align with privacy standards, we need to prevent the AI from using team members’ last names in any responses or interactions.
5 votes -
receive outage notifications affecting the account
Client wants an option to receive service status notifications that only affects their account
• Current Behavior :
Client receives blast notifications that there is an outage, causing their dashboard to display RingCentral downtime even though it doesn't affect them
• Requested Behavior :
Client would like to receive outage alerts/incident notifications that only affects their account
3 votes -
Last Logged In Report
a performance report or some other kind of report that shows last time someone logged into their RingCentral account would be wonderful to audit for last time users logged in
1 vote -
Message Export Data for specific users
Customer want to have the option to select list of users or specific user from the select Team in Request export opton under Message Export Data
2 votes -
immediate deletion of call recording in a day
the call recording in a day should be deleted immediately or have the super admin have an access to delete the call recordings in a day for all users. Do not keep on the server.
1 vote -
Allow the number to remain available as an Outbound Caller ID for specific numbers after a DNO request.
The customer wants the option to use a number as an outbound caller ID for calls to a specific recipient, even after the number has been submitted for a DNO request. This capability is needed so they can continue using the DNO-requested number as the outbound caller ID when contacting a specific client.
1 vote -
Instant Teleconsult Scheduling & One-Click Join App
patient-facing mobile/web application that allows Instant appointment booking,patients can schedule teleconsults with available doctors in real-time. One-click video call join — at the scheduled time, patients can join the consult via a single button
Optional reminders — automated email/SMS notifications to reduce missed appointments.
Provider backend integration — syncs with existing RingCentral/telehealth system for scheduling and call management.
Simplifies the teleconsult experience for patients, reducing friction from links or downloads
Speeds up appointment scheduling. Improves patient engagement2 votes -
AI Transcription can be shared
The customer is requesting the AI transcription to be able to share same as AI notes
2 votes -
Audit log who and when changes made on a report or subscription
Include an audit log which Performance report or subscription was recently changed, who made the changes and when was the change made. It should also track items which were modified like users or kpi.
1 vote -
Favorite feature for Gif's
Please allow us to mark Gif's as favorite so we can quickly access our favorite gifs in the app
2 votes -
Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
4 votes -
Option to submit ticket through email
This is important specially when there is RingCentral Outage, users who cannot submit ticket through online because of the sign in outage or if they cannot call the hotline because of the high volume of calls.
9 votes -
Enable Call Flip to RingCentral Desktop
Please add support for Call Flip from a desk phone to the RingCentral desktop app while preserving all call features, including automatic call recording.
Currently, I am unable to:
Perform a Call Flip from my desk phone to the RingCentral desktop app.
Continue automatic call recording after a call has been flipped. Features such as pausing and resuming automatic call recording also do not work once Call Flip is used.This limitation affects users who start calls on a desk phone and need to continue the conversation on the desktop app without losing recording functionality.
Requested Enhancement:
Enable Call Flip…
1 vote -
Website Click to Dial with RingCentral Desktop App
We would like the Click to Dial functionality again to call a phone number from a website where the RingCentral icon pops up to dial.
3 votes -
AI Receptionist: Send automated email notifications and reminders to customers for booked appointments
Please provide a native setting for the AI Receptionist to send automated email or SMS reminders directly to customers prior to their scheduled meeting. Because many clients do not actively check their calendars, they frequently forget about their bookings; adding a feature that automatically triggers an upcoming appointment reminder (such as 24 hours before the slot) will significantly reduce business no-show rates and ensure clients never miss their appointments.
1 vote
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