1714 results found
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Enable CNAM for New Zealand
Hi all, We would like to utilize the CNAM feature for outbound calls in New Zealand. Currently, this option is not available.
1 vote -
Unsent email
To have the option to retract or unsend the email notifications that send webinar recording links to attendees.
2 votes -
Hotdesk Log
There should be a way to see hotdesk log. Wants to have option to see who's user logout/login or used the specific hotdesk phone.
4 votes -
Ability to Increase Number of Rings to 5 Minutes in User Extension
DETAILED REQUEST:
Currently, RingCentral does not provide the option to extend the number of rings before a call is sent to voicemail or forwarded.Request:
Enable a configurable setting in the IVR, call queues, or user extensions to increase the number of rings up to 5 minutes before routing to the next step (voicemail, call forwarding, or other destinations).
Benefit:
This would give organizations greater flexibility in handling calls, ensuring that calls are not prematurely routed or missed, and supporting use cases where longer ring durations are operationally necessary.1 vote -
Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral
The ability to show originating Caller ID not just internally but also to external numbers.
5 votes -
Load more function in CXone Mpower agent
When searching for a name, the results list is cut off. The 'Load More' option currently looks like a loading animation, so users don't realize they need to click it. Can we change this to a distinct button
2 votes -
Auto-sync the email address update for both contact and notification email
Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.
6 votes -
Caller ID for outbound calls that are transferred to an external number.
When he places an outbound external call and then transfers it to another external number, he wants the second recipient to see the number he originally dialed, instead of his own number.
1 vote -
bullet/numbered list formatting
In most Windows apps a shift+enter will allow a second line in a list item without starting a new bullet or numbered entry. This does not work in any message mode I've found. Is it possible to do?
1 vote -
Ability for each user to change the company name dispalyed on the app
provide individual users the ability to customize or override the company name displayed on their own app instance.
1 vote -
Using a Shared RingCentral Number While Displaying the HubSpot Contact Owner as Sender
We wants to use the RingCentral number assigned to extension 1 to send SMS messages through a HubSpot workflow. However, instead of showing the extension 1 as the sender, they want the message to appear as if it was sent by the HubSpot/Sales contact owner.
1 vote -
Receive RIngCentral video recording attachment to my email
I want to recieve the RingCentral video recording to be automatically sent to my email.
1 vote -
Trigger screen pop when customer answers Deskphone call in RC App Connect
We use our deskphone to make and receive calls. We would like incoming call to pop up automatically in Redtail so the advisor or I can make a quick note.
1 vote -
Stay recorded while moving your call to another device on the same extension.
Keep recording even if you switch phones during the call with the same extension number
1 vote -
Voicemail Caller ID for Transferred Calls
Description:
When calls are transferred to another user, the caller ID displayed on voicemail notifications shows the main line's number instead of the original caller’s number. This leads to confusion when trying to identify the actual caller. It would be beneficial to have a feature that ensures the original caller’s number is displayed in voicemail notifications, even after the call is transferred.10 votes -
RingCentral Archiver: Data Restoration
we need to have the capability to restore backed up data from the original account to the new account(after migration)
2 votes -
Set a contact as a default favorite for all users.
how can i add an extension to everyone's favorite by default? I don't want to make the changes now but I would like to know how to make a default favorite extension(s) company wide. for example: IT Helpdesk 2315. And users can not remove them either. one last thing. if they can provide or show me how to get a visual of all my call trees.
2 votes -
Option to start outbound call recording when customer answers the call
The customer wants the call recording to start only after the client answers the call (i.e., when the call is connected/picked up) and end when the call is terminated.
Current Behavior (Problem): Records for 60 seconds (30 seconds ringing + 30 seconds talking).
Desired Behavior (Feature): Records for only 30 seconds (the actual conversation time)
2 votes -
Development Plan Ringsense
Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.
5 votes -
Disable RNA functionality
Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?
7 votes
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