1561 results found
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schedule invites
We need a way to mass schedule invites instead of having to do one user at a time.
1 vote -
Task Window
- Can you make the default screen of task slightly bigger
- Rather than task replies in the left pane, could you please move the "task title, status, assignee" to the top section and have the task replies in the bottom half, so that more content is displayed in the replies. Cause even if I maximize the task window, the replies are still pushed to the left pane and limit the view of the replies.
1 vote -
Enable DND for messaging only
It would be nice if we can enable DND function for selective feature like for phone calls only, messaging only or SMS.
1 vote -
To have local numbers from the following local exchange
To have local numbers from the following local exchange:
Crooked River
Saskatchewan S0E 0R0
CanadaDixon
Saskatchewan S0K 2A0
CanadaMelfort
Saskatchewan
CanadaTisdale
Saskatchewan
Canada2 votes -
Enable Forwarding of Calls with Blocked Caller ID to External Numbers
Currently, does not allow calls with blocked caller ID to be forwarded to external numbers, resulting in an "External Transfer Failure." This limitation affects customer experience, especially for legitimate callers who wish to remain anonymous but still need to reach external answering services or agents.
We request the development of a feature to support forwarding calls with blocked or restricted caller IDs to external numbers, ensuring seamless call handling and improving overall system flexibility.
1 vote -
Option to Stay on available status from desktop app
Option to Stay on "available status only" from desktop app and not to go on grey if there is no activity from the app so people could know that your are available.
2 votes -
Email 2FA Capabilities
Instead of using any authenticator app, a 2FA code is to be sent to the email when a user signs into the account.
2 votes -
Block incoming calls to the meeting room
To have the ability to block incoming calls to a meeting room or set it to "Do Not Disturb" mode.
2 votes -
Have the ability to customize the dialpad on RC mobile app
Have the settings to adjust the dialpad (make it smaller or bigger) based on customer's preference
1 vote -
Account Validation Prompt
The customer would like to get options to change the title of the account validation prompt from "Two-factor Authentication" to "Account Validation". This will help to avoid confusion from the customer.
1 vote -
Connect to all numbers including Iristel within Canada
To be able to connect to Iristel numbers within CA
1 vote -
Ability to request for the RingCentral to be whitelisted from other provider
Ability to request for the RingCentral to be whitelisted from other provider
1 vote -
2 caller ID
Set up 2 direct numbers for caller ID for the deskphone, where the customer has an option to do it on the physical phone.
1 vote -
Ability to customize the AI announcement
We need to be able to upload a customized AI announcement and have the ability to enable or disable.
4 votes -
RingCentral Mobile App Live Call Monitoring
Since the RingCentral applications for the desktop and web app has now the feature of like call monitoring; users would like to have it also in the mobile app.
2 votes -
Restrict permission to view digital access.
customize the visibility of the message bar on a per-user basis on RingCx
1 vote -
Increase the amount of folders available
We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.
1 vote -
Full Page Live Chat Experience
Add a feature that allows users to generate a sharable link for a full-page live chat experience, rather than just a chat bubble. This would provide a more immersive and expansive chat interface for users.
2 votes -
delete default voicemail number
The customer wants to delete the default name and phone number from the voicemail settings when customizing voicemail greetings. When using this option, the RingCentral system calls the number you specify, and you simply follow the prompts to record your greeting. However, the details of the last person who used this feature remain saved, and there is currently no way to delete them unless you enter another number. The customer wants the option to delete these details without having to provide a new number.
1 vote -
Ability to Deactivate Agents and Retain Historical Reporting in RingCX
Customers need the ability to deactivate or disable agent accounts in RingCX instead of deleting them when an agent leaves. This feature should allow reassigning the license to a new agent without losing the historical reporting tied to the original agent’s profile. Currently, deleting an agent removes access to their historical data, and modifying profiles causes historical reports to reflect the new agent information, which is not ideal. Implementing this feature would help preserve valuable reporting data while efficiently managing license reassignments.
1 vote
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