1744 results found
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When we provision a user we want them to be in a active state right away
Users are able to sign in with SSO currently, our issue is when we provision a new user they are in a pending state until they click the link in an email. We do not want this. When we provision a user we want them to be in a active state right away
1 vote -
Call Log Report should indicate internally transferred calls as well.
Call Log Report should indicate internally transferred calls as well.
4 votes -
Park location for manualy provisioned devices.
Customer wants the option to use the Park Location feature even if the device was manually provisioned.
1 vote -
SSO Log In
We have successfully configured RingCentral to use SSO via Entra ID, however our users are being redirected to service.ringcentral.com when using the browser client instead of the desktop client, causing some confusion. Is there a way to redirect them to their RingCentral App UI after SSO has occurred, or do we have to create an enterprise application and change it to a bookmark, then enable SSO that way?
2 votes -
attach images in video calls
Would like the ability to attach images in Ring Central video calls.
1 vote -
Open Conference Line
Need to have an open conference line that can be use anytime with a passcode for quick conference for major issues
6 votes -
Customize Call and SMS Reporting
We would like one report that shows us Username, Ext, Company, # of Inbound Calls, # of Outbound Calls, # of SMS Inbound, # of SMS Outbound, within a month.
1 vote -
Bulk Actions
Request for an efficient way to bulk-manage or bulk-delete call history within the desktop environment.
1 vote -
Voicemail transcript to detect when music on hold is being played
In some cases, the caller plays a music on hold while the voicemail is being recorded, is it possible for the voice-to-speech feature to detect that there is music being played and note it on the transcript instead of noting random phrases?
2 votes -
Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
2 votes -
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that the default admin password is being used. I can change the password on the web interface, but every time the phone reboots, the default password of 'admin' gets reapplied.
1 vote -
Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
3 votes -
AI Receptionist Greeting Layer
We have a customer who would like multiple layers in the greeting. After the AI Receptionist provides the initial greeting, there should be an additional layer—for example, a follow-up message like, “Thank you, transferring you to the team now.”
1 vote -
Abandoned Calls details in Analytics Portal
The customer is requesting the addition of a feature within the Analytics Reports that would allow them to view detailed metrics on abandoned calls. Specifically, they would like the ability to track the total number of abandoned calls over a selected time period, as well as additional context such as timestamps, call queues involved, and caller information (where applicable). This visibility is critical for evaluating call center performance, identifying potential bottlenecks in call handling, and improving overall customer experience.
3 votes -
Chat Scorecards
It would be great if there was an internal process for supervisors to use a scorecard template for an agent's online chat with a customer. This could be similar to what's available for phone calls through RingSense. Even though there wouldn't be an AI generated option for the chat scorecard, being able to design the questions and have it attached to a chat record for agents to access would be a great way to keep everything within the platform. Currently, I print a PDF copy of the chat log and attach it to an evaluation form that I created.
1 vote -
enable assisted provisioning for the following Yealink device (T73U) on RingEX Standard
Please enable assisted provisioning for the following Yealink device (T73U) on RingEX Standard.
Currently, this feature is only available for Core and higher packages.
1 vote -
Automatic Call Transfer Post-Answer Without User Intervention
We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.
Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.
This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…
4 votes -
Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way.
Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way. The full quantity of this billing item are billed to a single cost center. Please change this so that they are billed to the line they are assigned to so customers don't have to break out the charges manually.
1 vote -
Allow non super admins to edit presence settings on there phone
I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.
this would let a user se the blf to a certain spot on there phone such as expansion pack
13 votes -
Call log transcript
Importing the call summary from call logs as a whole file without having the need to download the transcript on the app
1 vote
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