146 results found
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Allow incoming calls to route the call directly depending on the user's contact list
Alllow incoming calls to be connected automatically depending on contacts. If the system recognized my contact, it should directly connect to my number. If not, it should connect to my desire queue. If Ringcentral recognizes the caller phone number to be within my current contacts, then I need the phone directed to my assistant. If Ringcentral does not recognize the number, I need the call directed to my intake team. I want the intelligent solution, not IVR
8 votes -
Block a specific carrier
Ability to block a specific carrier such as Google Voice. Been getting a lot of SPAM calls from them and blocking numbers manually can be a hassle.
2 votes -
wants the dialed number to show when receiving incoming calls from IVR
wants the dialed number or any number assigned to the auto receptionist to show when receiving incoming calls from IVR
5 votes -
Preserve SMART ACR Consent Rules Across Call Park & Retrieve
🛑 Problem Statement & Admin Portal Gap
When an automatic call recording rule (SMART ACR) suppresses recording due to two-party consent regulations (e.g., California state law), parking and retrieving the call breaks the consent rule, causing unconsented automatic recording to initiate.🔍 Root Cause & Admin Portal Limitation
Observed Behavior:A call connects to a number in a two-party consent state; SMART ACR correctly disables automatic recording.
The call is placed on a Park Location / Extension.
Upon retrieving the call, the system initiates a new recording session based on default ACR settings, overriding the original SMART ACR suppression.
Admin…
2 votes -
Upload prompts to all ivr
- A way to place an announcement on all queues that the call will be recorded
- Apply it on all IVR all at the same time instead of doing it on every IVR
2 votes -
Customize Hold Time
I would like to set a maximum hold time for my calls the call should automatically return to the customer on the line.
1 vote -
The IVR Loop Count Limit
RingCentral generally limits a call from hitting the exact same IVR menu more than 3 times in a single session. Once that limit is breached, the system assumes the call is broken, plays the "We are experiencing a technical problem" error, and terminates the call. We should be able to increase the IVR loop limit so it doesn't just cut off after 3 times.
2 votes -
Auto-Buzz
Needs to buzz visitors into their building.Requesting an automated option where a designated RingCentral extension can:
Auto-answer incoming calls from the gate/door system.
Automatically send a DTMF tone (e.g., press "9") to release the door lock without manual intervention.
Having an option to enable an "auto-answer and press DTMF key" routine for specific numbers or door systems would significantly streamline door access management for users handling high entry volumes.
1 vote -
Custom Rules order priority
I would like to see a feature where the ordering of Custom Rules determines their priority in matching to inbound calls.
Here is my use case:
I have a custom rule on a site's Auto Receptionist to send calls to an answering service during the lunch hour.I also have a custom rule for Holidays set on the same Auto Receptionist.
Naturally, the lunch schedule happens every day (including holidays) so this creates a conflict. Currently I have to exclude the lunch hour from the Holiday rule to have no conflicts. This however will have calls during the lunch hour…
8 votes -
Ability To Enter Pin Code When Doing Outgoing Calls
I want the calls outbound to be protected so that staff need to put in a code before they can dial out any number so that no one can call out from the company without the code
2 votes -
Bring back the button that allowed us to move a call to RC app manually and ring less at the front desk, given a busy scenario.
I do want them to ring in order, but there used to be a button where if I was busy at the front desk I could immediately send it to the RC app instead of it ringing 4 times at the front before moving to the app
1 vote -
Support wideband (HD Voice) audio for custom hold music playback
Currently, custom hold music uploads are limited to 8kHz mono (PCM 16-bit or G.711a WAV, or MP3), per RingCentral's documentation. This is narrowband, telephone-quality audio, noticeably lower fidelity than the HD Voice codecs (G.722, Opus) RingCentral already uses for live call audio on supported devices and plans.
I've noticed a clear quality gap: hold music on RingCentral calls sounds significantly worse than hold music I've encountered on calls with other providers, which appear to use wideband audio.
Feature request: allow hold music to be transmitted using the same wideband codecs (G.722/Opus) already supported for live voice, when the call and…
1 vote -
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Status / Problem Statement
Currently in RingEX, if a caller dials an IVR direct number and presses a single digit (e.g., "1") immediately upon connection, the system frequently interprets this as Direct Extension Dialing instead of an IVR Key Press Assignment.If the account has a single-digit extension matching that number (Extension 1), the call routes directly to that extension, completely bypassing the IVR menu logic. This allows callers (and robo-dialers) to accidentally or intentionally bypass intended IVR routes, breaking call flows and disrupting staff.
Proposed Enhancement
We need a…2 votes -
Auto Enroll New Extensions for Call Automatic Recoding
Having to manually remember to add new extensions to ring central leaves too much room or human error and these are essential to business.
1 vote -
Ring Type Settings for Call Queue Members
Feature Request:
Ability to set the Ring type of Call queue membersDescription: Add the ability to set the ring type to "Silent" for individual call queue members. This allows each member to choose whether their desk phone rings audibly or only flashes/blinks during an incoming call queue routing.
Business impact: Front-line staff can handle in-person clients professionally without a background chorus of ringing phones. They can discretely monitor the queue via visual blinks and pick up calls only when free, maintaining a premium, undistracted experience for the customer standing right in front of them.
2 votes -
AIR to Prioritize a Skill(s) like FAQs
When in chat or call, the AI Receptionist can prioritize answering from set Skills(s). For example, FAQs with near to verbatim answers as set.
1 vote -
Multi-Level IVR Keypress Reporting
The customer is requesting a dedicated report in RingEX Analytics that tracks IVR keypress metrics. They need the ability to see exactly which keys/options were selected in a multi-level IVR and the total count of those selections. The report must support custom date ranges and provide historical data retention going back at least six months.
1 vote -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to the user without going through a call queue to use the Display Settings (Group Name).
6 votes -
Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls
Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls
Summary:
Introduce an option that allows monitored line keys to clearly distinguish between direct calls to a monitored user and calls intended for the local user, restoring the previous visual behavior or making it configurable.Business Need
Organizations that rely on Busy Lamp Field (BLF), monitored extensions, and delegated call answering need to immediately identify who an incoming call is intended for.
Previously, when a direct call was placed to a monitored user, only that user's monitored line key would indicate the incoming call while other monitored line keys…
1 vote -
Call routing for both RingCentral and Prosper AI
Configure the RingCentral system to bypass calls coming from our AI agent's number (Prosper AI). It would need to recognize them even when we display the patient's number instead of ours.
Set up a SIP connection that lets calls transferred back to your system skip the routing logic that sends them to our AI agent.1 vote
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