156 results found
-
Customize Hold Time
I would like to set a maximum hold time for my calls the call should automatically return to the customer on the line.
2 votes -
Display Original Caller ID of Forwarded calls to Voicemails Instead of the Forwarding extension
We have Voicemails that get forwarded to different departments but when they get forwarded from one extension to another is shows that the extension number as the callerID. We want the forwarded messages to show the original callerid of the person who left the voicemail.
5 votes -
disable DTMF during a voicemail greeting
We found that while the voicemail greeting is playing, pressing a number (0) initiates a default menu rather than keeping the custom rule intact. We would like to see DTMF input during a greeting disabled.
4 votes -
Ability to customize how the system says users' names
RingCentral system is mispronouncing users' names, which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
2 votes -
Access with making phone calls on unactivated extension
Customer wanted to have option to use unactivated extension with a deskphone to receive/make phone calls.
2 votes -
Call Recording Message Disabled For Transfers
Please enable an option for turning off the call recording message for transfers. We want customers to receive the message when they call in, but we don't want it to play again when the call is transferred to another agent
1 vote -
Support for Pause-Based Extension Dialing (,,) in RingCentral Click-to-Dial / Teams Integration
Currently, when dialing our main company number from RingCentral (or Microsoft Teams) using a pause format such as 5087719400,,2305, the system does not automatically pass the extension. The call remains at the main IVR and does not route to the intended extension.
However, the same dialing method works correctly when calling from a mobile device, where the extension is processed as expected.
Click-to-dial is enabled in RingCentral settings, so this appears to be a limitation in how pause/delay dialing and extension handling is processed within RingCentral/Teams.
We would like this functionality to be reviewed and considered for future enhancement so…
5 votes -
Custom Voice Prompt for RingEX AI Notetaker Feature
We want the ability to apply a custom voice prompt to the AI Notetaker feature in the RingEX application. Currently, it generates a generic "AI is taking notes" prompt to customers, which may put them off. The goal is to create something personalized that may not be so jarring.
3 votes -
Enable capturing IVR options from a caller so this info is auto added at the start of a call recording
Enable capturing the IVR options from a caller so this info is auto added at the start of a call recording and can be reported on when the call is transcribed. For example, a caller calls and is immediately prompted to identify the intended staff member they would like to speak to, asks the caller to state their name, then prompts the caller to state which client they are calling about, and then it prompts the reason for the call. So when a call is saved and transcribed, these 4 pieces of important information are always at the start of…
1 vote -
Support wideband (HD Voice) audio for custom hold music playback
Currently, custom hold music uploads are limited to 8kHz mono (PCM 16-bit or G.711a WAV, or MP3), per RingCentral's documentation. This is narrowband, telephone-quality audio, noticeably lower fidelity than the HD Voice codecs (G.722, Opus) RingCentral already uses for live call audio on supported devices and plans.
I've noticed a clear quality gap: hold music on RingCentral calls sounds significantly worse than hold music I've encountered on calls with other providers, which appear to use wideband audio.
Feature request: allow hold music to be transmitted using the same wideband codecs (G.722/Opus) already supported for live voice, when the call and…
2 votes -
Disabling call forwarding from other carrier going to RingCentral
Customer wants to have a feature that they can block or stop the call forwarding from other carrier like Verizon going RingCentral Line.
1 vote -
Allow incoming calls to route the call directly depending on the user's contact list
Alllow incoming calls to be connected automatically depending on contacts. If the system recognized my contact, it should directly connect to my number. If not, it should connect to my desire queue. If Ringcentral recognizes the caller phone number to be within my current contacts, then I need the phone directed to my assistant. If Ringcentral does not recognize the number, I need the call directed to my intake team. I want the intelligent solution, not IVR
8 votes -
Modify the iVR key pressed to route on desktop app only or Desk phone only
Customer wants to have a feature that he/she has an options to ring only the RC App or Desk phone only if they set the extension on IVR key presses.
1 vote -
wants the dialed number to show when receiving incoming calls from IVR
wants the dialed number or any number assigned to the auto receptionist to show when receiving incoming calls from IVR
5 votes -
Remove the repeat requirement for IVR greetings
This is the only voip system I have worked with that requires a greeting to be played multiple times before the calls are directed to where they need to be. I don't know how to explain my issue without detailing my specific situation. We have both an english staff and a spanish speaking staff. When a patient calls in they can select from the prompts and get directed to one of our english speaking staff, or they can press 0 and get to our spanish line.
On the Spanish IVR they only have 2 groups to choose from. Select 1…
1 vote -
Preserve SMART ACR Consent Rules Across Call Park & Retrieve
🛑 Problem Statement & Admin Portal Gap
When an automatic call recording rule (SMART ACR) suppresses recording due to two-party consent regulations (e.g., California state law), parking and retrieving the call breaks the consent rule, causing unconsented automatic recording to initiate.🔍 Root Cause & Admin Portal Limitation
Observed Behavior:A call connects to a number in a two-party consent state; SMART ACR correctly disables automatic recording.
The call is placed on a Park Location / Extension.
Upon retrieving the call, the system initiates a new recording session based on default ACR settings, overriding the original SMART ACR suppression.
Admin…
2 votes -
Adding a date and time template to custom answering rules
We would like RingCentral to add an importable date‑and‑time schedule template to the Custom Answering Rules section (Auto‑Receptionist → General Settings → Site → Call Handling → Custom Rules → Edit Custom Answering Rules → Date & Time Schedule.)
The goal of this enhancement is to eliminate the need to manually enter each date and time range by hand. Instead, administrators should be able to import a schedule generated in Excel or another scheduling platform, allowing faster updates, fewer errors, and easier management of complex or recurring schedules.
2 votes -
audio hosting conference for company call dial and to be hosted by directly by the receiving extension
audio hosting conference for company call dial and to be hosted by directly by the receiving extension
1 vote -
Upload prompts to all ivr
- A way to place an announcement on all queues that the call will be recorded
- Apply it on all IVR all at the same time instead of doing it on every IVR
2 votes -
The IVR Loop Count Limit
RingCentral generally limits a call from hitting the exact same IVR menu more than 3 times in a single session. Once that limit is breached, the system assumes the call is broken, plays the "We are experiencing a technical problem" error, and terminates the call. We should be able to increase the IVR loop limit so it doesn't just cut off after 3 times.
2 votes
- Don't see your idea?