133 results found
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Ring Type Settings for Call Queue Members
Feature Request:
Ability to set the Ring type of Call queue membersDescription: Add the ability to set the ring type to "Silent" for individual call queue members. This allows each member to choose whether their desk phone rings audibly or only flashes/blinks during an incoming call queue routing.
Business impact: Front-line staff can handle in-person clients professionally without a background chorus of ringing phones. They can discretely monitor the queue via visual blinks and pick up calls only when free, maintaining a premium, undistracted experience for the customer standing right in front of them.
2 votes -
AIR to Prioritize a Skill(s) like FAQs
When in chat or call, the AI Receptionist can prioritize answering from set Skills(s). For example, FAQs with near to verbatim answers as set.
1 vote -
Multi-Level IVR Keypress Reporting
The customer is requesting a dedicated report in RingEX Analytics that tracks IVR keypress metrics. They need the ability to see exactly which keys/options were selected in a multi-level IVR and the total count of those selections. The report must support custom date ranges and provide historical data retention going back at least six months.
1 vote -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to the user without going through a call queue to use the Display Settings (Group Name).
6 votes -
Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls
Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls
Summary:
Introduce an option that allows monitored line keys to clearly distinguish between direct calls to a monitored user and calls intended for the local user, restoring the previous visual behavior or making it configurable.Business Need
Organizations that rely on Busy Lamp Field (BLF), monitored extensions, and delegated call answering need to immediately identify who an incoming call is intended for.
Previously, when a direct call was placed to a monitored user, only that user's monitored line key would indicate the incoming call while other monitored line keys…
1 vote -
Call routing for both RingCentral and Prosper AI
Configure the RingCentral system to bypass calls coming from our AI agent's number (Prosper AI). It would need to recognize them even when we display the patient's number instead of ours.
Set up a SIP connection that lets calls transferred back to your system skip the routing logic that sends them to our AI agent.1 vote -
IVR Menu Update
We would appreciate an update on adding an IVR option to route calls to a call parking extension instead of directly to a call queue or user extension, as this would help small businesses like ours handle more calls efficiently. We hope RingCentral can implement this feature as soon as possible.
1 vote -
Carrier Anti-Looping & Alternate Caller ID Fallback
When you dial a toll-free number (e.g., an 800 or 888 number) using another toll-free number as your outgoing Caller ID it should still show the toll free number not the alternate local number connected to the user extension.
1 vote -
Ability to customize how the system says users' names in dial by name
RingCentral system is mispronouncing users' names, in Dial by name which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
1 vote -
Outbound Caller ID: Fixed assignment of IVR numbers to specific user
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using all IVR numbers. However, the user should only be able to use the specific IVR Menu number assigned to them as their outbound Caller ID, without access to any other IVR numbers.
3 votes -
Display Original Caller ID of Forwarded calls to Voicemails Instead of the Forwarding extension
We have Voicemails that get forwarded to different departments but when they get forwarded from one extension to another is shows that the extension number as the callerID. We want the forwarded messages to show the original callerid of the person who left the voicemail.
2 votes -
Bulk import of phone numbers for the CallerID
The customer wanted to have a feature where they can upload phone numbers in bulk when creating a custom rule for the Caller ID.
3 votes -
Voice Selection for IVR Menu Options
The customer would like RingCentral's IVR to support voice recognition in addition to DTMF (keypad) input. Specifically, callers should be able to either:
Speak the desired menu option (for example, say "Sales," "Support," or "One"), or
Press the corresponding number on their phone keypad.This enhancement would provide callers with the flexibility to navigate the IVR using either voice commands or traditional keypad input, improving accessibility and the overall caller experience.
Business Justification:
Improves accessibility for callers who prefer or require voice interaction.
Provides a more modern and convenient IVR experience.
Reduces friction for callers by allowing natural speech instead…1 vote -
Add Multi-Language Text-to-Speech Support for IVR Menus
Add a language selection option for Text-to-Speech prompts used in the IVR menu. Administrators should be able to:
• Select the desired language when creating or editing a Text-to-Speech prompt.
• Choose from multiple supported languages (e.g., Spanish, French, German, Portuguese, Japanese, Chinese, etc.).1 vote -
Workflow IVR menu to text on screen
Hard to put in words, but it would be nice if you could have the RingCX workflow and dial choices automatically show up on caller's cell phones when they call a number, which immediately displays all the choices for the current IVR menu/workflow/dial tree they are in. This would allow them to see what choices they can pick instead of waiting for the audio greeting to read the choices to them.
5 votes -
Option to Automatically Record Calls Only After a Minimum Duration (e.g., Over 1 Minute)
Customers would benefit from having the ability to limit automatic call recordings to calls that exceed a specified duration, such as 1 minute or longer.
Currently, when Automatic Call Recording is enabled, the system records all calls regardless of length. This results in many recordings that are only a few seconds long, such as missed calls, wrong numbers, spam calls, or calls that disconnect quickly.
Adding a minimum call duration threshold before recording begins would provide several benefits:
Reduce unnecessary recordings from very short calls
Improve storage efficiency and recording management
Make it easier to review meaningful conversations
Reduce compliance…
3 votes -
Customizable Default Routing for Unassigned Numbers
Overview
Currently, the system is hardcoded to route calls made to unassigned phone numbers to the Admin Extension by default. While this ensures calls are not dropped, it creates manual overhead for administrators who prefer these calls be handled by a specific department or automated service (e.g., a Call Queue).User Requirement
The customer (Johnny) requires the ability to define a global routing rule for any phone number that holds a valid license but is not currently assigned to a specific user or entity. Specifically, he wants these calls automatically routed to a Call Queue rather than the Admin Extension.…
3 votes -
Adding a date and time template to custom answering rules
We would like RingCentral to add an importable date‑and‑time schedule template to the Custom Answering Rules section (Auto‑Receptionist → General Settings → Site → Call Handling → Custom Rules → Edit Custom Answering Rules → Date & Time Schedule.)
The goal of this enhancement is to eliminate the need to manually enter each date and time range by hand. Instead, administrators should be able to import a schedule generated in Excel or another scheduling platform, allowing faster updates, fewer errors, and easier management of complex or recurring schedules.
1 vote -
Customizable IVR Prompt Repeat Count or Additional Key Press Setting
The current RingCentral IVR configuration enforces a hard-coded limit of three (3) prompt repetitions when a caller enters no action (i.e., no key press is detected) before the system executes a final action (e.g., disconnecting the call or routing to the next destination).
Please introduce a new, configurable setting in the IVR/Auto-Receptionist setup that allows administrators to change the number of times the prompt repeats before executing the final action.
Or add an option to skip the IVR or route the caller to an extension if they hit pound (#) or star key (*).•Expected Benefits
- Improved Customer Experience: Allows…
6 votes -
MS Teams: Ring Physical Desk Phones for Internal Microsoft Teams Calls (Direct Routing)
Description: We are using the RingCentral for Microsoft Teams (Direct Routing 2.0) integration. Currently, calls made from the PSTN (external) correctly ring both the Teams app and the user's physical desk phone.
However, when a call is initiated internally (Teams-to-Teams) or via a Teams IVR, the call stays entirely within the Microsoft cloud and does not route through the RingCentral network. As a result, the physical desk phone does not ring.
The Ask: We need a configuration option to route internal Teams calls through RingCentral (or fork the signaling) to ensure the physical desk phone rings simultaneously with the Teams…
5 votes
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