156 results found
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Auto-Buzz
Needs to buzz visitors into their building.Requesting an automated option where a designated RingCentral extension can:
Auto-answer incoming calls from the gate/door system.
Automatically send a DTMF tone (e.g., press "9") to release the door lock without manual intervention.
Having an option to enable an "auto-answer and press DTMF key" routine for specific numbers or door systems would significantly streamline door access management for users handling high entry volumes.
1 vote -
Custom Rules order priority
I would like to see a feature where the ordering of Custom Rules determines their priority in matching to inbound calls.
Here is my use case:
I have a custom rule on a site's Auto Receptionist to send calls to an answering service during the lunch hour.I also have a custom rule for Holidays set on the same Auto Receptionist.
Naturally, the lunch schedule happens every day (including holidays) so this creates a conflict. Currently I have to exclude the lunch hour from the Holiday rule to have no conflicts. This however will have calls during the lunch hour…
8 votes -
Ability To Enter Pin Code When Doing Outgoing Calls
I want the calls outbound to be protected so that staff need to put in a code before they can dial out any number so that no one can call out from the company without the code
2 votes -
Bring back the button that allowed us to move a call to RC app manually and ring less at the front desk, given a busy scenario.
I do want them to ring in order, but there used to be a button where if I was busy at the front desk I could immediately send it to the RC app instead of it ringing 4 times at the front before moving to the app
1 vote -
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Status / Problem Statement
Currently in RingEX, if a caller dials an IVR direct number and presses a single digit (e.g., "1") immediately upon connection, the system frequently interprets this as Direct Extension Dialing instead of an IVR Key Press Assignment.If the account has a single-digit extension matching that number (Extension 1), the call routes directly to that extension, completely bypassing the IVR menu logic. This allows callers (and robo-dialers) to accidentally or intentionally bypass intended IVR routes, breaking call flows and disrupting staff.
Proposed Enhancement
We need a…2 votes -
Auto Enroll New Extensions for Call Automatic Recoding
Having to manually remember to add new extensions to ring central leaves too much room or human error and these are essential to business.
1 vote -
Ring Type Settings for Call Queue Members
Feature Request:
Ability to set the Ring type of Call queue membersDescription: Add the ability to set the ring type to "Silent" for individual call queue members. This allows each member to choose whether their desk phone rings audibly or only flashes/blinks during an incoming call queue routing.
Business impact: Front-line staff can handle in-person clients professionally without a background chorus of ringing phones. They can discretely monitor the queue via visual blinks and pick up calls only when free, maintaining a premium, undistracted experience for the customer standing right in front of them.
2 votes -
AIR to Prioritize a Skill(s) like FAQs
When in chat or call, the AI Receptionist can prioritize answering from set Skills(s). For example, FAQs with near to verbatim answers as set.
1 vote -
Multi-Level IVR Keypress Reporting
The customer is requesting a dedicated report in RingEX Analytics that tracks IVR keypress metrics. They need the ability to see exactly which keys/options were selected in a multi-level IVR and the total count of those selections. The report must support custom date ranges and provide historical data retention going back at least six months.
1 vote -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to the user without going through a call queue to use the Display Settings (Group Name).
6 votes -
Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls
Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls
Summary:
Introduce an option that allows monitored line keys to clearly distinguish between direct calls to a monitored user and calls intended for the local user, restoring the previous visual behavior or making it configurable.Business Need
Organizations that rely on Busy Lamp Field (BLF), monitored extensions, and delegated call answering need to immediately identify who an incoming call is intended for.
Previously, when a direct call was placed to a monitored user, only that user's monitored line key would indicate the incoming call while other monitored line keys…
1 vote -
Call routing for both RingCentral and Prosper AI
Configure the RingCentral system to bypass calls coming from our AI agent's number (Prosper AI). It would need to recognize them even when we display the patient's number instead of ours.
Set up a SIP connection that lets calls transferred back to your system skip the routing logic that sends them to our AI agent.1 vote -
IVR Menu Update
We would appreciate an update on adding an IVR option to route calls to a call parking extension instead of directly to a call queue or user extension, as this would help small businesses like ours handle more calls efficiently. We hope RingCentral can implement this feature as soon as possible.
1 vote -
Carrier Anti-Looping & Alternate Caller ID Fallback
When you dial a toll-free number (e.g., an 800 or 888 number) using another toll-free number as your outgoing Caller ID it should still show the toll free number not the alternate local number connected to the user extension.
1 vote -
key presses on IVR to ring 2 external number
Hello I am asking to add the feature to add multiple external number to 1 key press button of my IVR Settings.
4 votes -
Customizable IVR Prompt Repeat Count or Additional Key Press Setting
The current RingCentral IVR configuration enforces a hard-coded limit of three (3) prompt repetitions when a caller enters no action (i.e., no key press is detected) before the system executes a final action (e.g., disconnecting the call or routing to the next destination).
Please introduce a new, configurable setting in the IVR/Auto-Receptionist setup that allows administrators to change the number of times the prompt repeats before executing the final action.
Or add an option to skip the IVR or route the caller to an extension if they hit pound (#) or star key (*).•Expected Benefits
- Improved Customer Experience: Allows…
7 votes -
Ability to customize how the system says users' names in dial by name
RingCentral system is mispronouncing users' names, in Dial by name which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
1 vote -
Outbound Caller ID: Fixed assignment of IVR numbers to specific user
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using all IVR numbers. However, the user should only be able to use the specific IVR Menu number assigned to them as their outbound Caller ID, without access to any other IVR numbers.
3 votes -
Bulk import of phone numbers for the CallerID
The customer wanted to have a feature where they can upload phone numbers in bulk when creating a custom rule for the Caller ID.
3 votes -
Voice Selection for IVR Menu Options
The customer would like RingCentral's IVR to support voice recognition in addition to DTMF (keypad) input. Specifically, callers should be able to either:
Speak the desired menu option (for example, say "Sales," "Support," or "One"), or
Press the corresponding number on their phone keypad.This enhancement would provide callers with the flexibility to navigate the IVR using either voice commands or traditional keypad input, improving accessibility and the overall caller experience.
Business Justification:
Improves accessibility for callers who prefer or require voice interaction.
Provides a more modern and convenient IVR experience.
Reduces friction for callers by allowing natural speech instead…1 vote
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