78 results found
-
Account Federation - Auto-Attendant 4-Digit Instance Routing
Account federation has been enabled between RingCentral instances in Canada, USA, Australia, and the UK. However, an issue has been identified with the Auto-Attendant functionality. When a caller provides a 4-digit extension, the Auto-Attendant is unable to route the call across instances. Interestingly, the routing works correctly when dialing by name.
From a user point of view, this works fine. I can call from the Canada instance to the USA instance via someone's internal 4-digit USA extension.
However, when an inbound call comes to the Auto-Attendant in Canada, the robot is unable to route across/between instances.
- Call comes in from…
1 vote -
1 vote
-
Missed calls for direct calls should not be counted
My query was whether it is possible to stop the missed calls in case someone calls our direct line. If someone calls our direct line and we are not available to answer, it should not be counted as a missed call.
1 vote -
Option to listen to text to speech voice prompt on IVR
Allow the review of text to speech voice prompts, a feature to create text to speech voice prompts in the "Prompts Library" Instead of uploading.
2 votes -
Blocked Caller ID
When a call comes in with no caller ID we want to be able to handle it by sending it to voicemail. Right now the only option is to simply play a recording saying unblock your caller ID. That can lead to missed revenue / client calls. Due to high spam calls that have no caller ID and tie up phones having calls filter to voicemail that are no caller ID allow real calls to leave messages and spam to just be deleted and not interrupt the business.
1 vote -
Adjust Ring Count Globally Across Users
make the change globally to change the number of rings
1 vote -
Hide the Super Admin’s name for internal calls from the main or auto-receptionist number.
When receiving internal calls, they don’t want to see the main Super Admin’s name when using the main number or the auto-receptionist number as the outbound caller ID.
1 vote -
Missed call notification
Ability to trigger a notification via SMS or Email if someone call in and hangup/missed call if no action is entered for company greeting/IVR. Or if missed call did not reach any Extension
2 votes -
Update to TTS Voice
The TTS voice sounds very robotic and hard to understand at times. With all the advances in AI, there should be some way of improving this. Not looking for anything hyper realistic, but I think anything would be an improvement over the current one.
2 votes -
Custom Intercept Handling for Terminating Calls with No Message
Custom Intercept Handling for Terminating Calls with No Message
2 votes -
Share Recorded Link from the Admin Portal
I would like to have the option to share a recorded call link directly from the web portal.
1 vote -
Outbound Caller ID for Extension Name
We would like to have an option to enable something on the account so the name of the extension calling will show as caller id so our clients will know who is calling. When calling out, it should show the caller ID name, the caller ID number and the caller ID specific on the name of the extension calling. Or you can just add more characters on the caller ID name
1 vote -
Robo Call Hang up feature
One suggestion I have for the Robo-Call issue is for ring central customers / clients to have an option to set up a “Must Dial Operator" or “Must Dial Extension” or anything that requires the caller to dial something to continue or the call hangs up; instead of the robo-call tying up your line and running up a bill because the Robo-caller didn't dial anything. This feature would save your clients a lot of money should the robo-call be terminated due to inaction on the Robo-Callers side.
1 vote -
IVR Multi digit
The customer is requesting to have multi-digit keypress options configured for their RingCentral IVR.
1 vote -
Temporary Inbound Rule to Change Greeting
I want to be able to adjust the auto-receptionist inbound call handling to change the greeting temporarily (such as on days when the office is closed, etc.)
2 votes -
AI back up extension goes to message only extension
Related case 28906919. UID 159002040.
Hi Team,
AI receptionist for Seth Solutions is unique as this applies during off hours.
Currently we dont have option for backup extension to select message only extension.
Client prefer to have that option so that in the event that caller asked for a live agent. It will just go directly to their mailbox.I an writing this on behalf of Seth Pearcy.
Regards.
Ram Carillo
APAC - TSR1 vote -
Transfer straight to voicemail.
We would like an option to transfer a caller directly to an individual's voicemail box if the person is busy. We can only transfer to their line and their phone will ring before allowing the caller to leave a voicemail. I was given a work-around by RingCentral's technical support, *extension#, but it would be nice if there was a button so you don't need to remember everyone's extension numbers.
1 vote -
AI Assistant to answer calls if no one answer calls in a call queue
use the AI Assistant but have it answer only if no one answer calls in a call queue or after a few rings
1 vote -
Have an option to still ring the user's phone even if the Call Forward is enabled
Looking to have an option to still ring my phone even if I enable the Call Forward feature to ring to another user or phone number.
1 vote -
Call recording
I want the call to go to voicemail if we are not available. But if we are available, I need a recording to notify this call may be recorded before it goes to the active agent. Currently, if we are not avail, the recording gives the disclaimer and the voice mail message. Case #28781387
1 vote
- Don't see your idea?