3585 results found
-
RingCentral Archiver: Data Restoration
we need to have the capability to restore backed up data from the original account to the new account(after migration)
2 votes -
Disable Posting GIFs for Select Users
I would like the ability to ban certain users from posting GIFs in the messaging section of RingCentral Video. Thanks
4 votes -
Enable One-Touch Call Answering for Plantronics CS540 Headset on All Poly Desk Phones
Please enable one-touch call answering functionality for the Plantronics CS540 headset across all Poly desk phones without requiring third-party accessories. This integration would streamline headset use, reduce support issues, and improve overall satisfaction with RingCentral and Poly solutions.
Description:
We request the addition of native support for one-touch call answering when using the Plantronics CS540 wireless headset with all Poly desk phone models, including the Poly Edge series. At present, users must rely on additional accessories such as the HL10 handset lifter or specific EHS cables to enable remote call control, and compatibility often varies depending on the phone model.…4 votes -
All phone numbers are assigned to a single user to manage SMS.
To have the ability to have all phone numbers to be assigned to a single user to manage SMS even if the phone number is assigned to a user extension.
2 votes -
Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience
On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.
8 votes -
Set a contact as a default favorite for all users.
how can i add an extension to everyone's favorite by default? I don't want to make the changes now but I would like to know how to make a default favorite extension(s) company wide. for example: IT Helpdesk 2315. And users can not remove them either. one last thing. if they can provide or show me how to get a visual of all my call trees.
2 votes -
Increase the Receiving and sending Faxes Limit for more than 200
Increase the Receiving and sending Faxes Limit for more than 200
2 votes -
Option to start outbound call recording when customer answers the call
The customer wants the call recording to start only after the client answers the call (i.e., when the call is connected/picked up) and end when the call is terminated.
Current Behavior (Problem): Records for 60 seconds (30 seconds ringing + 30 seconds talking).
Desired Behavior (Feature): Records for only 30 seconds (the actual conversation time)
2 votes -
Caller ID for Call Queue non members
Ability to use the call queue number as the caller ID for the users that is not part of the queue
2 votes -
Restrict users in accessing call queue voicemail on a generic desk phone
Most members are currently accessing the call queue voicemail on a desk phone. Most of the call queue members are generic phones, not assigned to a specific user but rather to a location that is used by multiple people. So, typically, the user will check the voicemail on the physical phone. They would dial the call queue extension and enter the PIN so they could check the voicemail. The customer would like to restrict other users from accessing the voicemail. Updating the PIN is not possible, as there are many people checking the voicemail, and it changes.
5 votes -
RingCentral Video Meeting Simplified View on Inviting Participants via Phone
RingCentral Video Meeting has no option to Invite by phone in the simplified view. This is a feature gap from the normal RingCentral Video Meeting on ways to invite participants while the meeting is already ongoing.
2 votes -
Ability to record a greeting after the caller left a voicemail message
The customer would like the option to set up call forwarding so that callers can leave voicemail messages after the tone and then hear a separate recorded message once their message has been recorded.
6 votes -
Incoming Call Information | Display Settings
To have an option in the RingCentral System wherein 3 information will appear if the call is coming from call queue.
-Call Queue Name.
-Caller ID Name.
-Caller ID Number2 votes -
Call Queue - Answer in Priority
The ability to answer the primary call queue or pick a call queue to answer when a member is part of multiple call queues. The current call queue pick-up feature has an alert timer that can't be set to 0, so this does not resolve the requested feature. A primary call queue should always be the first that the user can answer by default.
2 votes -
Development Plan Ringsense
Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.
5 votes -
IVR Wait
Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap
26 votes -
Caller-ID Outbound Telephony for (paired) deskphone
Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.
This is not a good user experience when you are using especially a paired phone.
Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.
Or automatically adjust the own caller ID in the phone when pairing the phone?
5 votes -
AudioCodes MP516 Assisted support
Please provide an assisted setup for AudioCodes MP516 as it's currently not support for multi-user ATAs.
2 votes -
Add "order status" in phone system
Adding "order status" in the phone system. For example, when a customer calls in, they can put their order number in and it will tell or show them the estimated time that it would be ready.
3 votes -
Creating a new text
Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…
12 votes
- Don't see your idea?