2971 results found
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Fax Transmission Result Timestamp on Subject Line
For the fax transmission email result subject line, please add the timestamp of the fax. This would help make the transmission result unique to avoid the Google integration issue. Google integration is grouping all of my notifications into a single thread based on the subject line.
2 votes -
Queue calls and forwarding
When an individual forwards their extension to another extension or somewhere, and that individual is a member of one or more call queues, this causes calls incoming to a queue to follow that individual's forwarding settings instead of ringing to the whole queue group as expected.
We need the ability to prevent an individuals' forwarding settings from effecting the queues that they are a member of and preventing call from breaking queue call handling.
2 votes -
Reduce the security lock duration.
We want to shorten the amount of time we are locked out of an account for entering the wrong password.
2 votes -
Allow ability to set specific hours for Holidays
When adding Holidays it would be beneficial to be able to add business/operational hours to the Holiday. For example, if we are closing 4 hours early on a holiday, we cannot add that event as a Holiday because in Ringcentral Holidays are always all-day events.
2 votes -
Increase minimum password requirement to 20
Ability to increase the minimum password requirement to 20
2 votes -
Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…
5 votes -
Receive OTP from websites
Ability to receive OTP when creating an account on websites.
30 votes -
Bulk Enable Users - remove limit of 50 ERLs at a time
When Bulk Enabling users, we are limited to selecting only 50 ERLs when downloading the spreadsheet template.
This is untenable for enabling users in school districts. One school campus can easily have 50+ unique ERLs. A single district can easily have 400+ unique ERLs.
The current limitation of 50 ERLs per template is not viable.
If RC expects to win contracts with school districts migrating from premise PBXs, this needs to be resolved immediately!
3 votes -
Feature Request: Audit Trail Access for Users with Assigned Role Domains
Currently, when a user is assigned a Role Domain in RingCentral, they lose access to the Audit Trail, even if their role otherwise permits it. This limits visibility into activity within their assigned site or domain.
Please consider allowing users with Role Domain assignments to retain access to the Audit Trail, at least for users and activity within their assigned domain or site.
For site-specific administrators, having visibility into changes and events is crucial for effective oversight, security, and troubleshooting. Granting localized Audit Trail access would empower them to manage their domain without compromising centralized control or broader administrative boundaries.
3 votes -
Feature Request: Separate Permissions in Roles for Monitoring Groups and Call Queues
Currently, in EX Roles, the ability to edit, change, and delete Monitoring Groups is bundled with permissions to create, edit, and delete Call Queues across the account. This creates a challenge when trying to grant users specific administrative access without unintentionally expanding their scope.
Please consider separating these into two distinct permissions within Roles:
- One permission for creating, editing, and deleting Monitoring Groups
- A separate permission for creating, editing, and deleting Call Queues
This change would enhance security, administrative control, and flexibility when assigning roles to users with different responsibilities.In many organizations, the teams or individuals responsible…
3 votes -
Customize Soft Key for Yealink Deskphone for Hotdesking
Customize Soft Key for Yealink Deskphone for Hotdesking
2 votes -
Incoming call will reflect on the other desk phone
Would like to be able to see the incoming phone number on our desk phones for other phone lines. This will enable us to pick up that call if it is important from another phone.
2 votes -
RC App Pop Up Notification for Connection Issue
We would like to suggest a feature enhancement for the RingCentral app: a clear pop-up notification that alerts users immediately when the app loses internet connectivity. This notification would help users quickly identify connection issues that might affect call quality, message and call delivery, and overall app functionality.
A prominent pop-up alert would improve user awareness and reduce confusion during network interruptions.
Requestor: Kane Russell
Company: SYMBIO GLOBAL PTY LIMITED2 votes -
RingCentral Automator- AI-generated replies to missed calls
Sending AI-generated responses to missed calls similar to a third-party service called conju.ai.
RingCentral Automator will only send the predefined response to the workflow you create.
2 votes -
received sms from yealink
Received a SMS using Yealink T57w
2 votes -
Hide extensiojn number or use call queue extension number for internal calls
We need an option to hide or change the Extension of the Manager who is making an internal calls to show the Call queue extension instead of the calling extnsion number and phone number
1 vote -
additional email address recipient character for message only extension
additional email address recipient character for message only extension. Currently it has limit characters, so we would like to add more.
3 votes -
AI Assistant - consolidate the number of times "AI is Taking Notes"
Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times
6 votes -
Silent Monitor, Coach, Barge - Update prompt when user is already being monitored
Currently there is a limit that only one person can Silent Monitor a user at a time. When the second user tries to Silent Monitor the same person they get a prompt "you do not have access to this feature" which is the same message when a user doesn't have the set permission to monitor a particular user. This should be updated to something more accurate such as "user already being monitored, please try again later."
5 votes -
RingCentral AI Integration with Zoho CRM
RingCentral recently introduced AI-driven transcription and summarization capabilities, providing sales agents with concise call summaries, transcriptions, and actionable items derived from recorded calls. To enhance productivity and data accuracy, we request a direct integration allowing these AI-generated summaries and action points from RingCentral to seamlessly sync with Zoho CRM.
Requested Features:
Automatic transfer of AI-generated call summaries and transcriptions from RingCentral to Zoho CRM.
Associating call summaries, transcriptions, and action items directly with the respective lead or contact records in Zoho CRM.
Real-time or scheduled sync options to ensure timely availability of call data within Zoho CRM.
4 votes
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