3576 results found
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IVR External Transfer Key Press Description Field
When configuring an IVR Menu, it would be very helpful to have the option to label an ‘External Transfer’ number with a description.
Currently, when a key press action is set to ‘External Transfer’ and includes only the phone number, other admins who review the call routing later won’t know who or what that number routes to (see attached screenshot).
Our company works with many different third-party partners, so being able to label each external number with the associated company or purpose would make call routing management much clearer and more efficient.
5 votes -
Allow multiple calls to be placed on hold simultaneously when headset controls are enabled
Currently, with headset controls disabled, a user can have multiple calls on hold simultaneously.
Once headset controls are enabled, clicking the hold button toggles between calls meaning that one call is always active.
Feature Request: For users to be able to manage multiple calls on hold in the REX app regardless of whether the headset controls are enabled or disabled.
6 votes -
Maintain call if caller drops during warm transfer
Current behavior: If the caller disconnects in the process of a warm transfer, the entire call is terminated
Requested behavior: If the caller disconnects in the process of a warm transfer, the call persist between the two parties executing and receiving the transfer.
4 votes -
Custom Buttons in RingEX Client
It should be possible to add buttons with your own functions. For example, it would be possible to store a website to open internal documentation, instructions, etc. directly.
10 votes -
Add Option for Static Routing as Default for VoIP Calls
Currently, RingCentral uses dynamic carrier routing, where outbound VoIP calls are automatically directed through different underlying carriers based on network conditions, load balancing, or regional availability.
While this approach helps optimize performance, some organizations would prefer static routing — where calls consistently route through a fixed underlying carrier or network path.
Static routing provides several benefits, including:
- Predictable call behavior and quality across routes
- Simplified troubleshooting and traceability (important for enterprise and regulated industries)
- Reduced variability in call routing results when diagnosing intermittent issuesAt present, static routing is only available as a paid or special provisioning…
5 votes -
retrieving deleted SMS
an option or feature to retrieve deleted SMS or older messages
19 votes -
Ability to disable prompt on AI notes.
while we enjoy the feature, it's annoying that the system TELLS us it's taking notes on every call and usually during the part the member is telling us their name or other important information We would like to continue to have AI take notes but just not say anything
7 votes -
Messaging Administration - Relocate the Manage Admins function to the Web
Messaging Administration - is currently only accessible from the RingEX thick-client application. Secondly, the Manage Super Admins is also restricted to access from the RingEX thick-client application.
The simple suggestion is to move these functions to the standard Web Admin portal.
9 votes -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to the user without going through a call queue to use the Display Settings (Group Name).
3 votes -
Ability to still listen to the Push to Talk channel even after leaving
The ability to still listen to the channel even after leaving, like a normal walkie-talkie can.
4 votes -
Call queue member forwarding
Ability to ring members of the queue that are on unavailable status when available members did not answer the call.
9 votes -
Delete Message as whole on 1-on-1 direct message
would like to have an option to delete internal message on the ringcental app as whole . Currently can hide only or move .
4 votes -
Allow to send faxes to non T38 transmission
Allow sending fax using G.711u.
At the moment, RingCentral only supports T.38 for faxing.
There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.
21 votes -
Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
9 votes -
Ability to track who deleted a message from a group chat
Just sending a quick message to keep our chat active and make sure we haven’t lost connection.
4 votes -
Increase the number of named group text
Increase the maximum number of named group texts beyond the current limit of 30. Ideally, allow at least 100 named groups, or make the limit configurable based on organizational needs.
6 votes -
performance reports
I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.
For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current…
6 votes -
Synchronize DND setting across App and Mitel 480
We formally request that RingCentral enhance the synchronization of the Do Not Disturb (DND) feature upon activation from the Mitel 480 device. This improvement would significantly optimize our communication processes and ensure seamless integration between our systems.
DND on Phone to DND on App: When a user presses the DND key on the Mitel 480 desk phone, the RingCentral platform should immediately recognize the change and update the user's presence and call routing status to "Do Not Disturb" across all associated softphone applications (Desktop, Web, Mobile).4 votes -
Number Storage
Access to the AL numbers reserved on the customer UID Number Storage:
- We need to have access to see the list of numbers reserved on the Number Storage list.
- The ability to move numbers from Number Storage to Inventory.
- Only available to Super Admins.
24 votes -
e911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
E911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
3 votes
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