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'Disable the option to choose outbound caller ID on the RingCentral app' has been merged into this idea

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Ability to Disable Changing of Caller ID from RingCentral App

Kindly allow RingCentral App Admin to disable the option for the user to change the Caller ID from the RingCentral App. There's currently an option to disable the outbound caller ID from the Admin Portal. However, this only pertain when a user is using a Deskphone and RC Phone App.

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Aldwin Kirby shared this idea  ·   ·  Report…  ·  Admin →
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  • Geraldine commented  ·   ·  Report

    Disable the option to choose outbound caller ID on the RingCentral app.
    The customer doesn't want her agent to have the option to choose an outbound caller ID number using the RingCentral app.

  • Brian commented  ·   ·  Report

    Same issue here, I confirmed with support that only the desktop app doesn't support this restriction which seems strange given it works in other areas when disabled by an admin.