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1424 results found

  1. Active Directory | Map attributes from RC to Azure

    I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.

    User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. RingCentral API or integration with Cliniko

    We are currently using texts through Cliniko, our Electronic Medical Record platform, however. I have to copy and paste information from each call and voicemail into their communications section of their chart. An API or integration of some sort would help save time spent per phone call in the middle of working on other patient charts.

    We also have to use a separate number for texting, often causing communication with patients. the EMR system cannot receive texts to our main number with ATT Office At Hand and it cannot receive images or attachments that patients try to send. We often…

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  3. Ability to monitor my employees using the Hubspot integration

    Ability to monitor users using RC for Hubspot

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  4. Integration of RingCentral with Calendly and Other Communication Apps

    We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notably, these applications encompass indispensable tools like website chat systems and revered appointment-scheduling platforms such as Calendly.In the contemporary business landscape, Calendly stands as a linchpin for elevating productivity, offering a streamlined approach to meeting scheduling. Yet, our efforts to arrange appointments for showcasing RingCentral's UCaaS solution have encountered formidable obstacles. We find ourselves reliant on third-party video conferencing giants like Zoom and Microsoft Teams, both of which effortlessly…

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Park Location Reminder or Display Park location on phone display

    Park location number - display on phone or recall it.Everyone benefits from this idea. Should already be available as standardize feature to place a caller in a park location number have it display as reminder. Problem arise due to rolling/changing park location number. Or at minimum, provide ability to recall park location number after hanging up the phone.

    9 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. App Connect extension for RingCentral, option to change from "New Lead" to "Active" status

    When a contact or candidate is added to Bullhorn via App Connect for RingCentral, they are added with a status of "New Lead". May we request a change from "New Lead" to "Active" status

    1 vote
    0 comments  ·  Integrations: App Connect  ·  Admin →
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  7. RC for Salesforce - Voicemails and Emails to create ticket

    To be able to create an automatic cases when the users received an email or voicemail from the callers, so the users can call the customer back based on the records.

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  8. Auto log in feature in Microsoft Dynamics

    there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  9. Call Result in Salesforce Activity

    To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  10. bulk uninstall ms teams in service web

    if there is a an option to install ms teams for bulk users in online admin portal, there should be an option as well to uninstall ms teams in bulk

    2 votes
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  11. Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same RingCentral

    Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same Ringcentral account

    2 votes
    0 comments  ·  Developer Console  ·  Admin →
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  12. Integration WIth Zendesk Sell

    Currently RC is only integrated with Zendesk Support.

    Looking for an integration with Zendesk Sell, much like the one available for Salesforce. Your competitors offer this.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Opening a contact in existing browser tab | RingCentral for Salesforce

    Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.

    https://jira.ringcentral.com/browse/RCINT-37615

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. MS Teams in a meeting status

    The RingCentral presence does sync to MS Teams, but the MS Teams presence does not sync to RingCentral. I have been in MS Teams Meetings before which auto set my MS Teams presence to busy and forgot to turn off Accept Queue Calls. During my meeting, I will receive an incoming call from RingCentral. Only if I specifically turn off Accept Queue Calls will I not receive a call

    Hoping that eventhugh I did not disable or off accept call queue calls my status will still read as not available since I am on meeting on MS Teams.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  15. RingCentral for Salesforce Ringer Volume Adjustment

    A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.

    9 votes
    Planned  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
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  16. Ability to show all calls on Hubspot Dashboard

    I want all incoming calls to show Hubspot dashboard so that we will not miss any calls.

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  17. Add call waiting audio alert in Salesforce

    Add option to silent for incoming calls while you're on the phone

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  18. App Connect integration for Gloss Genius

    Integration for communication between RingCentral and Gloss Genius

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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  19. Presence Sync

    Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,

    Available Presence Sync features reference:
    https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  20. RingCentral for Google Admin block list website

    Admin options to add a block list website for each users for RingCentral for Google

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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