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Developer Platform, APIs, & Integrations

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1213 results found

  1. RingCentral & Oscar EMR - enabling Oscar EMR to Send fax from within Oscar EMR (eform) via RC Fax line Receive faxes sent to RC fax line to be deposited into Oscar EMRThis will increase the RC fax product appeal to many users out there.Sam

    2 votes

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  2. Intergration Family First Life CRM

    1 vote

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  3. Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:

    2 votes

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    Future Consideration  ·  1 comment  ·  APIs  ·  Admin →
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  4. ArcBest is a current Genesys Pure Cloud (I3) customer and is looking to move to the cloud with next generation UC/CC solutions. Customer is looking for cherry picking of calls from a voice skill.Genesys is claiming to provide this feature.

    3 votes

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  5. The automated system for outbound calls would allow the user to add numbers that they want to call in bulk and Ringcentral would automatically call all the numbers in the list one after the other without the user having to dial the number every time.The system would be useful for Recruiters, Sales agents and any other business that makes use of cold calling.I know other apps offer this service and it would be really great to have it on RC as well.

    9 votes

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  6. RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users.(ware malcomb UID:63084070023)During a recent MS Teams Embedded dialer POC, it seems RingCentral communication was sent to non RingCentral users via MS Teams. (see attached image 1)
    per prospect: "Our users continue to get unwanted alerts from RingCentral that some are reporting as phishing or scams. Perhaps it’s time for us to create a group to control the communication?"
    RC SE installed MS Teams embedded for 6 users (see image 2)
    Kibana research shows notification to potentially possibly 427 different users: https://kibana.int.ringcentral.com/s/default/goto/95c73d594999fbe5d7feed1e9abb81c
    Scott Jiang What is the criteria…

    1 vote

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  7. User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. In really like the current integration with Teams and how it integrates with scheduling perfectly, but I was a bit disappointed to find out that you can't make a video call, only audio. Teams call quality is generally pretty bad and I was hoping to utilize the power of RingCentral.Also I think this would be a big selling point for you guys, if video meetings were possible through the Teams app, this would eliminate the need to have Zoom for this kind of use case.

    1 vote

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  9. We have a sales force that found out about the call que ring all feature leaving miss calls to multi people. 1 answer 9 miss call. We had the idea can we setup our auto attendant to transfer to say Sales Parked line 1.10 people that are assigned to Parked line 1 receive a notification that there is a call on Sales Parked line 1. This eliminates having to worry about miss call issue and i think is a cleaner option.I was told atm you can only park calls only after you answer the call then park the call to…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.

    1 vote

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  11. 3rd Party Program called ES Office that will benefit German users. Works like or even an actual CRM in Germany.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Ringlabs Automator looks like it will be great for automating SMS routines without the need to create my own webhook subscription system. Would like to see the URI if an attachment exists be exposed as a variable.

    1 vote

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  13. When calling the GET Message Store API endpoint, if the fax failed to transmit completely, I want to know how many pages were transmitted successfully so I can retransmit the document with no repeated pages and also limit my future transmissions to page counts the recipient can handle. The GET Message Store call contains a "faxPageCount" field which contains the number of pages that were attempted to transmit, however, when the transmission fails mid transmission, I expect for some field to surface how many pages were successfully transmitted, not just the full document page count.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. I’m an STR property manager. I manage most communications with customers from a platform called Guesty. It would be extremely convenient if I could sync up my contact list from Guesty to RingCentral.

    1 vote

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  15. Due to Freedom of Information Act, prospect does not want personal Contacts and Calendar events on City provided machines or applications.

    3 votes

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  16. Recently, we've integrated RC with HubSpot, but the RC Chrome extension is only synced with HubSpot records such as contacts and leads. It doesn't sync with the main RC directory. Consequently, we can't transfer calls from the extension and can only make internal calls using the desktop app since the directory isn't accessible via the extension. Our goal is to sync both directories to enable seamless communication.

    3 votes

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  17. Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.

    10 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. report just shows if its accepted, but not if the phone itself is idle

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Requesting to have a feature for both salesforce and Ringcentral to have an Automatic Task Creation per every call that comes into their system and company.

    4 votes

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  20. Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user. Up at the top, be able to enter "Branch 1" and see all the users in branch 1 with their status. Sometimes they need to reach people in a site/branch but don't know who, see the status and then they call. Have this today with MSFT Teams, Avaya, and II3/Genesys

    1 vote

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