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Developer Platform, APIs, & Integrations

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  1. As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active RC members and excludes personal contact phone numbers or any contacts other than Ring Central members. Its frustrating for my users to have to go back and forth between the RC Desktop App and the MS Teams integration to do searches, when the point of an integration is to have everything centralized in one place. I called support and…

    6 votes

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  2. JobAdder is a growing presence in the US and a strong leader in the UK, Canada, and Australia. It's got some hooks for other SMS and WhatsApp products, like Twilio but RingCentral is (in my mind) a superior platform that should be integrated into JobAdder. JobAdder says it's on their list but needs more cooperation. Can you get back together with them and push this through. I'm loving RingCentral. Just need MORE.

    1 vote

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  3. Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent is dialing to a customer in Germany then the appropriate country code (+49) should automatically be selected and reflect as in the agents caller ID.

    8 votes

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  4. emojis break the okta integration for importing phone numbers.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Customer would like to extend number of characters that can be input on the email field on the notification settings. (Current max is 250)

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. publish Five9 UC Adapter App into Avaya Cloud Office App Gallery

    1 vote

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  7. Customer would like to be able to see closed cases that were opened as whitelisting cases in SalesForce and moved to fraud investigation. Currently, per Yuliya Pierce, these cases are not cases they display to clients. Customer would like to be able to view after these cases are closed.

    2 votes

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  8. SugarCRM is a large CRM and it would help to connect to Accounts and Contacts in sugar.

    4 votes

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  9. We as a agency should be able to read all text response from client. Zipwhip allows every producer to read the agency text messages. If a producer is not at work, all of the producers should be able to access the text and respond to a client. This should be a added feature to RC. if Zipwhip can do it, you should be able to as well.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. We work with the city and help to rep to know to get important calls from Dallas PD for emergency response.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. 2 votes

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  12. Tracking Ticket Progress and Status to keep customer satisfaction.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.

    1 vote

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  14. Please integrate EZLynx w/ RingCentral asap. If not, we'll just move to Cicso Jabber for our phone systems. Thank you.

    7 votes

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  15. Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Reporting/getAgentStateHistory). This data represents every second of an agent’s time. For states in which an agent is active on a call, it would be very helpful if the state history records cross referenced the Call ID. This would enable the analyst to develop an understanding of an issue from both the customer’s and the agent’s perspectives.

    8 votes

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  18. I would like Ringcentral to work with Outlook but I am getting this error in RingCentral:Lost connection to Microsoft calendar.

    2 votes

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  19. Instead of the call recording showing up as a link on Salesforce, customer would like to log the call recording as a file. They are afraid that the link will expire.

    1 vote

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  20. Automatically recognize existing customers, use the texting features to access client accounts, make requests, and schedule work.

    10 votes

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