1653 results found
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Salesforce SMS
Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on
2 votes -
Automatic Transcription for all calls
For people who have audio issues having the ability to review the call makes it easier for all of the Administrators to copy and paste the transcription and for people with auditory issues like hear or processing this could be a huge benefit for them. The current transcription will not record the entire call or evening download the entire call.
1 vote -
RingCentral for Google - Display the actual phone number as opposed to the CLID name.
There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.
2 votes -
RC for Salesforce implementation
I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!
2 votes -
Remove Log-in Limit for RingCentral Phone app
Customer has done de-authorizing their phone app multiple times and when they are logging in to the same device, it is giving them 'Limit Reached'. They wanted to have this removed as for the limit so they can use the phone app without any issues.
1 vote -
RingCentral for MS Teams (Remove unnecessary email addresses sync to Embedded app)
Using RingCentral for MS Teams integration, there must be a feature that will allow end users to remove unnecessary email addresses sync to the Embedded app
2 votes -
Use click to dial in excel
Use click to dial in excelIntegrate RingCentral in Microsoft ExcelClick the number in excel and it will dial using RingCentral appOur customer uses Excel a lot and they need to call contacts coming from the Excel spreadsheet frequently.Please develop a feature in which RingCentral click-to-dial will work on an Excel spreadsheet.
8 votes -
RC for Salesforce - Automated SMS
If there is a way to automatically send text messages through Ring. I was told by SF that there should be an integration to use.
3 votes -
RC for Salesforce - Click to Dial for Custom Component / Records
needs to know if we have a way to enable to Click to Dial feature in their SF custom component
1 vote -
2 votes
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Media optimization support for RDS deployments with Windows Server multisession session hosts
This is currently only supported with Citrix, VMware and Azure (AVD/ Windows 365).
Some customer are using regular remote desktop connections to RDS farms running Windows Server (2019/2022).2 votes -
RingOut to allow external numbers - Salesforce CTI
RingOut option in Salesforce to allow adding external numbers
2 votes -
Avaya ACO app integration with CXOne app
Please create a Presence Sync feature between the Avaya ACO and the CXOne app, so when a CSR is in a call with one app, the other app status changes to Busy and vice versa.
1 vote -
RC for Salesforce - Open CTI to all SF Built-in Apps
Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.
2 votes -
Salesforce picklist
Ability to restore the picklist created before in Salesforce
1 vote -
MS teams DND status
Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .
1 vote -
Salesforce screenpop
Screen pop is not working again this is a recurring problem. - Screen pop the details
1 vote -
SMS Public Chat Box
Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents
3 votes -
2-Way Integration with Trello and RingCentral for Streamlined Sales Calls & Cusotmer Notes & Recordings
Our goal is to integrate RingCentral with Trello to streamline our sales process. Currently, making calls manually from Ring Central creates unnecessary work. With this integration, our sales team can directly call phone numbers stored in Trello's phone number field using RingCentral's system.
The call will connect instantly, and the system will automatically record the conversation on the client card and can attach it as a recording so that anyone that has access to that card has a history of the calls made to that business.
After the call, the team can easily add notes and update the call disposition…
1 vote -
Pilot users
5 users to receive the newest update first before it goes to each and everyone on his office, so just incase theres a problem on that update, the pilot team will experience it first and not everybody
1 vote
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