1514 results found
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Portal doesn’t have a contacts for whole server
Need admin portal enterprise contacts
when on app someone answer phone call it comes as missed should be answered another device
1 vote -
multiple users can monitor the same calls
Is there any way I can monitor a call and make a call simultaneously? Additionally, can I have the person I called listen to the call I'm monitoring? Is this feature available in the RingCentral app? If not, can we add it?
3 votes -
Use High Velocity Sales dispositions for non-cadence calls
High Volume Sales works as expected for Cadence calls.
But to align their reports, it would be beneficial to allow them to log HVS dispositions even for non-Cadence calls
1 vote -
MS Dynamics dialing
Creating these request in behalf of a customer.Customer is looking for the option to save a phone number within MS Dynamics and bypassing company greeting/IVR to reach specific extension using the integrated RingCentral application.ie. 888-xxx-xxx*1234 or 888-xxx-xxx,1234
5 votes -
Disable RingCentral for Chrome add-on's phone number detection for personal email accounts
I do not want RingCentral for Chrome to detect my personal email and number
1 vote -
When the called or calling party disconnected the call, disconnect the call right away
When the called or calling party disconnected the call, disconnect the call right away instead of having the time running without having waiting for the user to disconnect the call. This will increase company's productivity.
Sometimes due to some network issues user will still stay on the line without knowing the other line disconnected the call already.
Limit the attempt time as well when having a bad connection error, disconnect the call if it take longer
1 vote -
Allow two tenants for MS Entra to one RingCentral Account
Ability to enable SSO with 2 tenants for Microsoft Entra into one RingCentral Account
1 vote -
RC for Salesforce - Auto Dialer
Users should have an auto dialer option in their RC for Salesforce so the system will call the next contacts in Lead
2 votes -
Convert RC Toll-free number to a QR code
Have an option to be able to convert or link RC phone numbers to a QR code.
2 votes -
RC Labs - Inbound Call Logs
To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.
2 votes -
Slack reports
Business Analytics, RingSense Performance Reports to go in 1 location - prefers to use Slack
1 vote -
Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...
...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks
7 votes -
Rc for Salesforce
We also need the ability to be able to tag Salesforce data (users, job orders, job applicants etc.) within RingCentral.
1 vote -
include a mute button feature on the Outlook Desk app while on audio conference
include a mute button feature on the Outlook Desk app while on audio conference
1 vote -
Voicemail link in Salesforce
It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording
1 vote -
RC for Salesforce - Call Logs for RingOut
when I click to dial using ring out the call is recorded 2 times in the activity history for the contact. I can’t imagine that is the way it’s supposed to work. It is weird. It shows me making the outbound dial but then it also shows an inbound call from the same person I dialed. It shows it in both the RingCentral app and the salesforce activity history. Is that correct?
2 votes -
Directory Integrations Features
Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral
2 votes -
RC for Salesforce - Call History
To sync the contact information showing on the call logs on Service Web vs to the Call history in RC for Salesforce
2 votes -
Voice/Language Translator
The customer wants to have the feature voice/language translator for Italian users
2 votes -
Calling options (Click-to-dial) in RC for Outlook
Currently, the outlook integration app has two kinds of outlook phone call handling
The select to dial as you can see on the screen, it works perfectly
The call contact (like button on contact card). The 'Call' menu in the contextmenu by right click on contact should be the same as the call button on contact card.
It would be great if we have an option to make a call under the 'Contacts/People'(listed in the Global Address List), personal contacts, and shared contacts.
1 vote
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