1653 results found

1. Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

   Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

   Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance

   Brand : BT Business

   4 votes

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2. Expand slash commands available to Slack integration

   Currently, the feature supported with this integration only includes:

   • /ringcentral meet - Starts a new RingCentral Video Meeting and posts the join link.
   • /ringcentral call - Start a new RingCentral Conference and post the dial-in number.
   • /ringcentral help - Brings up the different /ringcentral slash commands.

   Hopefully, we can include service status notifications from RingCentral to Slack

   3 votes

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3. RingCentral for SalesForce: MVP Sync with Salesforce Contacts
   17 votes

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   Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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4. RC for MS Dynamics 365 feature

   At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration is compatible with multi-session apps using Channel Integration Framework 2.0, and if so, what the setup steps are.

   At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration… more

   3 votes

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5. Create a single task for queue calls | RingCentral for Salesforce

   Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.

   7 votes

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   1 comment  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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6. No pop-up recommendation to send an invite to download and use RingCentral to Contacts that are non-RingCentral users

   When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.

   6 votes

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   1 comment  ·  Developer Console  ·  Delete…  ·  Admin →
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7. Enabling Ai Notes on google extension

   transription of the conversation for all users on ringcentral for google

   1 vote

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8. Salesforce

   Please add templates to the RC app within Salesforce. This feature is enabled in the mobile app and desktop app. This is a missing piece. Additionally it would be nice to be able to have an sms module in Ring central to track all sms for a contact in Salesforce.

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   New  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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9. Warm Transfer call for Yealink T4*U and T5*W

   Feature Request : Warm Transfer call for Yealink T48U

   Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W

   Current behavior : blind transfer is set for the yealink transfer key

   Brand : BT Business

   3 votes

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10. Ability to access MS Teams and MS Dymanics 365 using Safari browser

    On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.

    4 votes

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    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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11. Installing Unified CRM using Firefox

    Will the integration work with the Firefox browser addon if I have the RingCentral Firefox addon installed? I do not use Chrome as my default browser.  If I but install the Clio RingCentral addon through Chrome could I use the integration if I sign on to Clio using Firefox?

    2 votes

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12. RC for Hubspot - Auto Log Calls to control by Admin only

    Customer wants to control the Auto-Log calls settings of all Users that is using RC for Hubspot extension

    2 votes

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13. Face ID instead of Passcode on InTune RC app

    So that I don’t have to enter my passcode every time I open the app, it would be nicer if it could do Face ID like other apps on iOS..

    2 votes

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14. IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL

    I am requesting to set up additional key presses that would enable my customer to receive a text message or email containing a link. For example, for booking an appointment or to send our online platform.

    3 votes

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    New  ·  0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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15. User Provisioning configuration in Azure

    UserName and Email Address in Azure, I believe it doesn’t like that theses values are different. Is there a way around this? At this time we need these values to be different for system reasons.

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    2 votes

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16. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

    The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    5 votes

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    2 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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17. RC EA for MS Teams - Firewall for MSI Deployment

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to manage firewall rules in a central location (GPO or WDAC) - needs to be added to that to avoid the user interaction.

    Sample link for WDAC: https://learn.microsoft.com/en-us/windows/security/application-security/application-control/windows-defender-application-control/deployment/deploy-wdac-policies-using-group-policy

    Their IT hesitated to use GPO. Is there another work around for this request?

    When they push the RingCentral app or Teams plugin, it installs in the user's app data folder, and it requires a firewall rule change to allow that version or copy of that app. Their users don't have admin permission to modify their firewall rules

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to… more

    5 votes

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18. Noise cancellation feature on the RingCentral for Google extension

    The noise cancellation feature available on the RingCentral app should be made available via Google Chrome extension or other browser-based integrations without having to set the 'RingCentral app' as the calling mode.

    3 votes

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19. Have the parks and extensions listed on the same page in the HUD

    Include the parks and extensions on the same page in the HUD on the RC phone app on desktop

    2 votes

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20. RingCentral Scheduler

    Can the RingCentral Scheduler be made visible outside of just meetings in Microsoft Outlook? I would like the button for RingCentral Scheduler on the main ribbon, so I can one click to schedule a meeting with RingCentral. I have tried work arounds with macros to make this happen, but I get a message that states, "RingCentral Scheduler is context-sensitive and works within meetings only."

    1 vote

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