1167 results found
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1 vote
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Names in RingCentral Bot Chat for MS Teams
With the Teams embedded app, there is a chat that gets created with the RingCentral Bot. It provides notifications of text messages, missed calls, etc. Those bot messages provide phone numbers and extension numbers but does not convert these into names. It would be helpful to be send the names for users in their RingCentral tenant instead of (or in addition to) extension numbers. Further, any numbers not in their RingCentral directory could be compared with the MSFT contacts.
1 vote -
Integration into TPS
In the UK we have TPS (Telephone Preference Service - https://www.tpsonline.org.uk). This is similar to the US DNC registry. Allowing an integration into TPS would put us on par with other vendors who offer this service as standard (Voicehost being one of them).This is a request we are seeing more and more of in the UK
1 vote -
RingCentral for SalesForce: display "called to number" "call queue" information
for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.
15 votes -
Order the unread conversations in top of the contact list
Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...
7 votes -
RingCentral Automator on Call Queue
RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to a call queue with the even if it routes to the same user.
1 vote -
Vmix
intergradtion of vmix application/software
1 vote -
Integrate with CRM Entresoft Connect with Leadconnector
Entresoft is a CRMLeadConnector as well
1 vote -
RingCentral for Salesforce: "activity" fields to be reduced from 16
RingCentral for Salesforce: "activity" fields to be reduced from 16. @Matt LaHatt wrote:Our SalesForce integration has been a hot topic of interest for them. They loved the demos of it and love the features a value we provide. However, they have a major dilemma. Bessemer has 2x custom integrations that use up the majority of the 100 custom fields. They only have 12 fields they can make available for the RingCentral integration. I've heard from others in our organization that our SFDC integration requires 16 fields to work.@Matthew Ludwig wrote: SFDC has max 100 fields available under the "activity" object.…
3 votes -
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.
2 votes -
Integrate RC with Siri
This idea is suggested by one of our customers when I spoke with him over the phone. He said it would be easier to make a call using RC app especially when hes driving.
1 vote -
Add specific device to call queues instead of user extensions/lines only
It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)
1 vote -
disable of early/double SIP 200 OK (False Answer Supervision)
RingCentral Cloud PBX MS teams account would like to have the option to disable False Answer Supervision. current behavior: When a call is received in RingCentral Cloud PBX MS teams, the call gets automatically answered as SIP 200 OK (False Answer Supervision) is being sent right awat. expected behavior: While SIP 200 OK (False Answer Supervision) is disabled.If a call is received in RingCentral Cloud PBX MS teams, an MFA will be sent to the user. The call will only connect when the user authenticates using the code.
1 vote -
printer to fax option
cx requested that we should have option to send fax using printer on the Rc app like a Icon on the app specific only for the printer for him to send fax.
2 votes -
Shared Voicemail with external email
It would be nice to share voicemail with external emails like (Outlook, and Microsoft) shared voicemail box for a seamless service.
1 vote -
Set Default value for Related To items in Salesforce
For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.
4 votes -
Customer would like to have the option to edit the default text of IVR
Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting
2 votes -
Family First Life CRM
Intergration Family First Life CRM
1 vote -
DMS integration for the Automotive business
Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:
2 votes -
RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions
ArcBest is a current Genesys Pure Cloud (I3) customer and is looking to move to the cloud with next generation UC/CC solutions. Customer is looking for cherry picking of calls from a voice skill.Genesys is claiming to provide this feature.
3 votes
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