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1424 results found

  1. GENERATE A TASK WITHIN RINGCENTRAL ORIGINATING FROM AN EMAIL (OR REALLY ANYTHING)

    IT WOULD JUST BE SUPER HELPFUL FOR OUR COMPANY IF FOR INSTANCE, WE HAVE A CUSTOMER EMAIL ASKING FOR A KEY QUOTE (AND WE WORK OUT OF 14 DIFFERENT PORTALS BECAUSE THE REPO INDUSTRY IS ASSININE - OF COURSE NONE OF THESE HAVE NIFTY INTEGRATIONS - BUT ALL OF THOSE UPDATES ARE ALSO SENT TO US VIA EMAIL, SO IF WE RECEIVED ANY TYPED COMMMUNCATION FROM A CLIENT CONTAINING THE WORDS "KEY QUOTE," A TASK WAS GENERATED FOR US - BECAUSE WE ARE A SMALL COMPANY BUT WE RECEIVE LITERALLY THOUSANDS OF UPDATES AND EMAILS DAILY, AS WELL AS PHONE…

    2 votes
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  2. Salesforce: Add MS Teams embedded dialer plugin as supported outbound endpoint

    Some customers use Teams as their primary collaboration and calling application and Salesforce as the CRM. It would be helpful for users to be able to stay in Teams for calling while using Salesforce.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  3. ERPNext Support

    ERPNext is a comprehensive, cloud-focused, open-source ERP system by Frappe. The software is very user-friendly, and accessible to businesses looking for their first ERP system. Integrating these two softwares could create many powerful tools, with the benefit that ERPNext's open-source nature makes it more accessible to work with

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. To enable Blocking of Calls to MS Team directly

    To enable Blocking of Calls to MS Team directly without the need of Users to access RingCentral App or Service Web. Hoping that this feature will be added on Microsoft Team 2.0 Release.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  5. I'd like the auto reply message to be sent just once to the client.

    I'd like the auto reply message to be sent just once to the client. It should be sent the first time a client sends a text to us at 808-566-6611.If you turn on the automation, then the auto reply message is sent each time a client sends us a text, whether the first time or a response to our sent text. 

    2 votes
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  6. API for managing cost center in RC

    API to manage cost center in Ring central.

    7 votes
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  7. API Purchases

    API to purchase phone numbers. The ability to purchase phone numbers via API request.

    2 votes
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  8. RingCentral for SalesForce: unique cti layout for sales, support etc

    SFDC users span the organization: sales, support, etc. Data collection (logging calls) may be specific to each group. Problem: In Cloud phone settings, Admins have the ability configure a single cti layoutSolution: A unique cti layout associated to a unique softphone layout or role, would allow unique data collection per group of users. see image

    10 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  9. integrate the RingCentral Messages chat feature into MS Teams

    We have some who use Teams and we see we can integrate calling but we would like to have all chat messages sent through RingCentral to show up in Teams like the calls do. Is this possible?

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  10. Support site "Learn from Community" Unaccessable

    Currently logged in to the support site and when accessing the Learn from Community we get an error "Your License Has ExpiredThe license you currently have installed for this TeamHub site has expired. Please contact sales@answerhub.com to extend your evaluation or purchase a new license."Tried with other browsers same error.

    1 vote
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  11. Add Telus Business Connect Phone to Winget Repository

    Hi, I am a Business Connect client and we are leveraging Winget (Windows Package Manager) as a method of keeping our apps up to date. We noticed Ringcentral.Ringcentral is in the repository, that's great but I was wondering if you could potentially push Telus Business Connect apps to Winget as well? If you are not the right person, can you please suggest a contact at Telus to reach out to?

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Integration with Covetrus' Pulse application - Veterinary Practice Mgmt Software

    Covetrus Pulse cloud application is used in many Veterinary practices as Practice Mgmt Software. Integration would benefit clients with incoming calls to fetch the client record automatically using the caller number. This will bring in great efficiencies within the call and appointment process. This will increase Ring Central's penetration into Veterinary businesses.

    3 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  13. leaving a call back number

    Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Realtime dashboard IVR widget

    For the IVR widget we can see live calls being in the dashboard but we can not click into the IVR to see the UII and the routing it takes. I think it would be beneficial to see the routing of a call in the IVR widget like how you can see on the other widgets. This way we can see if a call comes in where the call routed to and see where the calls get stuck at and possibly add in at which node.

    6 votes
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  15. trial period for High Volume SMS (Beta) before cutting over SMS from RingCentral App

    I want to have free trail period to test High Volume SMS (Beta) first before paying or migrating to it

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. RingCentral for Salesforce: High Velocity Sales is now Sales Engagement

    The request is to update the name of this tool on the RingCentral side to Sales Enablement from High Velocity Sales.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  17. Embedded Dialer Plug-in to use default browser when authenticating user

    The ask is to make the RingCentral embedded dialer integration deep link to the device's native default browser as opposed to the embedded browsers within Teams. This can be helpful if a customer uses an older embedded version of Chrome and Electron that are no longer secure. By proxy, RingCentral have to use these during the user authentication process. This information can be found in the user agent information with MS Teams Developer options turned on. Microsoft would need to update its core Teams SDK framework to resolve this on the MS side.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. Embedded Dialer for MS Teams: Add Call Queue Manager/Live Reports visibility

    The request is to add a "Call Queue Management" tab to the Teams Embedded Dialer experience that shows all the queues and subsequent agents. Additionally, give that same tab a view into Live Reports and allow the queue manager to select a dashboard that they have permission to use. This will give managers a quick way to look at what Call Queue agents are available, see a Live Reports Dashboard with Queue Stats, and make adjustments to Call Queue agent availability as needed within the Teams Embedded Dialer integration.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  19. Aside for receiving text and email. We can add a phone call to receive the 6 digit code.

    I have my 2factor for apple business set to contact my number. When it calls me for a code it will normally ring my phone and I pick up to get the code. Ever since we switched over I have not been receiving phone calls to get the code. It will just show up in my app as a missed call.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Notification of outage for API products e.g MS teams , PBX MS Team

    Hi Team,The customer is requesting if it's possible to add a notification inside API products that we offer. if there's an outage on the integrated productthey will be notify right away and no need to call and report it to us so we could create a ticket about it.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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