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1424 results found

  1. Admin Control to disable Calendars and Contacts (i.e. disable O365, Exchange and/or Google)

    Due to Freedom of Information Act, prospect does not want personal Contacts and Calendar events on City provided machines or applications.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. A Site's Custom Answering Rule should have the option to route calls to an External Number

    Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Reports that shows if all phones are idle

    report just shows if its accepted, but not if the phone itself is idle

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Poly Lens app

    Poly Lens app not support by RC

    23 votes
    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Salesforce Integration: Populate "Completed Date/Time" field with Date/Time call was completed

    The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Salesforce and not the Completed Date/Time of the call itself.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  6. Choose Destination Folder for Archiver Backups

    The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync…

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. RC for Salesforce - Subject

    wants to remove that feature so that non-Admin users can avoid errors if they forgot to change the Subject of live calls

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  8. Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user

    Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user. Up at the top, be able to enter "Branch 1" and see all the users in branch 1 with their status. Sometimes they need to reach people in a site/branch but don't know who, see the status and then they call. Have this today with MSFT Teams, Avaya, and II3/Genesys

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. RingCentral Scheduler to be available in Office Enterprise 2019

    Some businesses use this email platform and it will be helpful in scheduling a meeting if the RC Scheduler Add-In is available.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Sync RingCentral Tasks to HubSpot Tasks

    On RingCentral, we use the chat to add tasks for everyone. I would love to be able to sync those tasks that are created in RC to then add a task in HubSpot so that it appears on my checklist for the day.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  11. Ability to filter the 'Related To/Associated to' record results based on Opportunity Stage.

    Use Case: a high percentage of accounts for this customer have 10+ associated opportunities. The goal is to filter queried records in our SFDC - RingCentral integration by stage (for example their version of only seeing opps in stage 2/3/4) so that the relevant opportunity to log calls and activity against will tend to present, instead of a lengthier/trickier list of records to navigate.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Outlook Email to RingCentral Number as SMS

    Hi. can an outlook email be forwarded to my Ring Central number as an SMS text?

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Remove the option to edit/sync account for archiver on User level

    I would like to remove the options to edit or changed the Google Drive / Box, etc accounts set by the Super admin. Users are able to change the connected account on the archiver for their extension. I wan one account for archiver account wide.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Disable Call Logs Delete for ALL users/managers/everyone.

    For a business environment, there should be an option for ALL inbound/outbound calls to be logged and a SUPER ADMIN should be able to stop a manager from deleting call logs.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Create a task - Expand the 'Enter task Description Window'

    Create a task - Expand the 'Enter task Description Window'Hi Currently the 'enter task description' window in 'create a task' does not expand as you type. Our tasks can be very detailed and it is very hard to preview all that we are entering (into the very small window) without saving and having to go back into task. This may be too late as the assignee may already be reading the new task action, and we haven't finished editing the detail yet. Currently as the window is soo narrow the scrolling backward and forward to review is tedious and not…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Interact with OSTicket

    I have found some integrations with other ticket and collaboration systems.It would be nice and integration with https://osticket.com/ tooThanks

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. want to have the options to create a customized template every time she send the invitation to the participants using the Microsoft outl...

    ...ook calendar. want to have the options to create a customized template every time she send the invitation to the participants using the Microsoft outlook calendar

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. ACO for Hubspot

    Avaya for Hubspot integrations

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  19. HoneyBook CRM integration

    Add HoneyBook CRM

    4 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Integration with Neat frame for Telehealth/Scheduling use cases

    CDW is selling Neat like hotcakes for their video side compatibility with Zoom and I can tell you we are missing a large market piece that only keeps growing with the Neat brand. This is for the Telehealth/Scheduling use cases

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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