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1421 results found

  1. Integration with Neat frame for Telehealth/Scheduling use cases

    CDW is selling Neat like hotcakes for their video side compatibility with Zoom and I can tell you we are missing a large market piece that only keeps growing with the Neat brand. This is for the Telehealth/Scheduling use cases

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  2. RC for Salesforce calls - Leads

    when someone calls RC Main they wanted to have a new Lead in Salesforce

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  3. RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users

    I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Desktop to Handset

    We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Poly Lens app

    Poly Lens app not support by RC

    20 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
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  6. Textel Display Agent Name

    Currently when texting with a guest, the name on the agent side shows up as our company name and not the actual user who texted with them previously. Enabling this would make it easier to know who a customer spoke with when texting someone in our organization.

    1 vote
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  7. Answering Service

    We are a small business and if we aren't available our calls are routed to an answering service. If a call is missed, the answering service blames ring central and vice versa. It would be nice if there was an integration.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. MS Teams embedded app to include chat and video

    Some customers would like to use MS Teams RC embedded app within teams but continue to be able to utilize RC chat and video.

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...

    ...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR"…

    6 votes
    Under Review  ·  0 comments  ·  Developer Platform  ·  Admin →
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  10. New Intregration

    Integrate Connecteam App

    1 vote
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  11. Add "Ask First' Feature to HubSpot Plug In

    You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.

    4 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  12. Mass update setting of Cloud PBX portal for all users

    Would like to have a setting for Mass update setting of Cloud PBX portal for all users.This will help to make changes easily for all the user who is using or integrated with cloud PBX.

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  13. Add Spinify as an integrated app.

    Add Spinify (gamification platform) as an integrated app.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  14. Add Call Queues to Zapier Integration

    We use Zapier to run a variety of automations whenever there are missed calls. Unfortunately, we cannot build any automations around call queues as this feature is not supported in the Ringcentral integration with Zapier which limits how we set up the system. Either we use a virtual user (that can integrate with Zapier) that forwards calls to multiple call agents or we use a call queue (that cannot integrate with Zapier) and give up all this extra functionality.Please add call queue support to Zapier!

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Grammarly app integration.

    An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.

    8 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
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  16. Want to have the option to use call que pick on the application bridge operator console

    Want to have the option to use call que pick on the application bridge operator console

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  17. call can be forwarded to same mobile number multi times

    Tmob number set up up voicemail to take effect after 5 rings. i would like to have a feature where i canforward calls from my extension to my mobile and would ring for 4 times and if no answer i would like that call to be forwarded on the same mobile number and ring for multi times. unfortunately that settings is not possible since TMob voicemail already kicking in

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Blocked all number to contact ATA number

    customer is requesting to blocked all number to contact their ATA number and only allow internal number only.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Record of all actions per contact

    It would be useful to have a record of all actions that take place for each contact. For instance: Date - outbound call @1:33pm - No Answer, sent text message @ 1:36pm (and what the text was). Or, Contact, date - conference call (the recording file attached), attendees, etc.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Edit/Modify fields in Hubspot softphone

    I would like to add fields to the softphone in RingCentral. We have RingCentral connected to our CRM (HubSpot). We need to add options to the softphone for when a customer calls in - for example if a business calls in we need to make it as a business customer and have that flow through to HubSpot.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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