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1424 results found

  1. RC for Salesforce calls - Leads

    when someone calls RC Main they wanted to have a new Lead in Salesforce

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  2. RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users

    I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Desktop to Handset

    We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Textel Display Agent Name

    Currently when texting with a guest, the name on the agent side shows up as our company name and not the actual user who texted with them previously. Enabling this would make it easier to know who a customer spoke with when texting someone in our organization.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Answering Service

    We are a small business and if we aren't available our calls are routed to an answering service. If a call is missed, the answering service blames ring central and vice versa. It would be nice if there was an integration.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...

    ...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR"…

    6 votes
    Under Review  ·  0 comments  ·  Developer Console  ·  Admin →
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  7. have the capability of choosing less Play announcement for IVR

    We would like to have the capability of choosing the set-up best for our company needs. At this moment, the only option we have for If caller enters no action after the prompt played 3 times is predefined by RC system. I would like to have the capability to select how many announcement to have before it chooses the next behavior.

    9 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Mass update setting of Cloud PBX portal for all users

    Would like to have a setting for Mass update setting of Cloud PBX portal for all users.This will help to make changes easily for all the user who is using or integrated with cloud PBX.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Add Spinify as an integrated app.

    Add Spinify (gamification platform) as an integrated app.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. list that has all the options or commands I can use in XML

    I'm trying do multilevels with both english and spanish options. Is there a list that has all the options or commands I can use in XML?

    1 vote
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  11. Add Call Queues to Zapier Integration

    We use Zapier to run a variety of automations whenever there are missed calls. Unfortunately, we cannot build any automations around call queues as this feature is not supported in the Ringcentral integration with Zapier which limits how we set up the system. Either we use a virtual user (that can integrate with Zapier) that forwards calls to multiple call agents or we use a call queue (that cannot integrate with Zapier) and give up all this extra functionality.Please add call queue support to Zapier!

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Grammarly app integration.

    An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.

    8 votes
    Future Consideration  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  13. call can be forwarded to same mobile number multi times

    Tmob number set up up voicemail to take effect after 5 rings. i would like to have a feature where i canforward calls from my extension to my mobile and would ring for 4 times and if no answer i would like that call to be forwarded on the same mobile number and ring for multi times. unfortunately that settings is not possible since TMob voicemail already kicking in

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Blocked all number to contact ATA number

    customer is requesting to blocked all number to contact their ATA number and only allow internal number only.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Record of all actions per contact

    It would be useful to have a record of all actions that take place for each contact. For instance: Date - outbound call @1:33pm - No Answer, sent text message @ 1:36pm (and what the text was). Or, Contact, date - conference call (the recording file attached), attendees, etc.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Edit/Modify fields in Hubspot softphone

    I would like to add fields to the softphone in RingCentral. We have RingCentral connected to our CRM (HubSpot). We need to add options to the softphone for when a customer calls in - for example if a business calls in we need to make it as a business customer and have that flow through to HubSpot.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  17. SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT

    MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. oowrin is the new CRM please add to our ring central family

    New CRM integration

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. HQS

    HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  20. Queue calls being tagged as answered by multiple users in SFDC(SFDC integrations with RC)

    Queue calls being done through RC integrations with SFDC shows as if it is being answered by multiple users even though it is only being answered by one user extension. Upon checking the account , base on data being shown on admin portal's call logs. It register as the call that went through the call queue and is being answered by one extension which is working as intended, but when we check the tagging on SFDS is shows as if its being answered by multiple users within the call queue. As shown on the attached screenshots.I consulted Integrations department regarding…

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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