1394 results found
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Combine Meeting/Video Calendar and task calendar - integrate w/ outlook
Currently there are two calendars in the RC App, one for video meetings and the workspace calendar. There should be one calendar in the RC app that contains everything and that can be integrated with outlook as meetings and contacts are.
12 votes -
Hoping For IFTTT Support and applets.
Wish there was IFTT support with RingCentral with the applets. I'm not smart with computer and IFTT Makes It easy to delever information to almost any platform i need from. From live call display for free pbx. The same would be great for here to help out even more. We use IFTT for alot and its unsupported. Just being our luck as we are Considerable familour about pipedream and other apps like that. I'm old school. I would love to be able to get my inbound info from IFTT the same way as i would on this platform that's great.
2 votes -
Integration with Buildertrend
Builder Trend is a CRM / Project Management Software. It would be great to Track Communications with client via Phone and/ text to Client
3 votes -
Attach VM Audio file to the email transcription email
Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription
3 votes -
remove voicemail beeps on Yealink W56H
I wanted to remove the voicemail beeps on Yealink W56H
1 vote -
list that has all the options or commands I can use in XML
I'm trying do multilevels with both english and spanish options. Is there a list that has all the options or commands I can use in XML?
1 vote -
ADD Terra Tools
Some Companys like Phsysiotherapist using this Software for Administartion of theire Patients. This would be very helpful if this tools would be integrated in Ring Central
1 vote -
Enterprise Admins should be able to administer Developer Portal Apps for All Instance
In Enterprise Federations Enterprise Admins may administer all the intances in the Admin Portal, but not in the Developer's portal. It is necessary to create separate logins in each instance in order to create and manage 'Applications' in the developer portal. This should work like other operation in the Enterprise Admin Role.
2 votes -
conference call for hubspot
Having a conference option in chrome extension of hubspot for ringcentral
2 votes -
Use Single SSO for different RingCentral Account
Is it possible to have only one Microsoft 365 for SSO to be used in two different RingCentral accounts?
2 votes -
Integrate with Housecall Pro.
Become the telephony solution for Housecall Pro and/or other FSMs.
6 votes -
Azure/OKTA Automated Provisioning: push user attribute: profile picture
Currently, updating profile pictures by the Admins is currently not available but the customer wants to understand if we have a roadmap to add this directly or through OKTA in the future? Thank you
7 votes -
Integrate ChatGPT like RingCentral AI (Ringo, RingSense etc.) with the RC MVP and RC Meeting apps
A go-to place for customers or even internal employees to get real-time help.For external customers, this can be customized to specific products and services that customer has purchases, subscribed to and this ChatGPT type AI can be the starting point for all customer service related to questions.E.g. Show me my services that I have subscribed to, show me my unpaid invoices and all sorts of questions that Customers Service gets.This can be shipped as part of RingCentral products to customers. Will help improve customer satisfaction.
1 vote -
Make any call (independent of outcome) trigger automations in Zapier
Right now only Missed Calls or Completed Calls will trigger automations in Zapier. Instead, it would be nice if ANY call could trigger an automation and then we can filter by result and create more complex workflows.
2 votes -
BT Cloud Phone account caller GO TAPI.
Want to use a third party software on their BT Cloud Phone account caller GO TAPI.
2 votes -
API token expiration and or failing
Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.
4 votes -
Ability to Subscribe to an Article
This would allow someone to subscribe to an article and when there are any changes they could be alerted. This was first realized with the Troubleshooting TCR application rejections article. As more rejections are added, it would be helpful to receive an alert that there is new information or rejection codes have been added.
1 vote -
Google Presence Sync
Essentially, the customer would like to have the option to turn off meetings (RCV) yet still sync the user's presence from Google. That way if they turn off RCV they could still have their presence switch to busy when using Google for meetings and see that in the RC App.
3 votes -
Additional Feature for Bullhorn to capture text messages in notes
This will be beneficial to the customer in order for them to take notes via sms using Bullhorn.
1 vote -
Have Ring Central status appear on utility bar in SF
Similar to Salesforce Omni-channel, is it possible to include the status directly on the utility bar so users can see at a quick glance what their call center status is?
1 vote
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