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1452 results found

  1. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    ArcBest is a current Genesys Pure Cloud (I3) customer and is looking to move to the cloud with next generation UC/CC solutions. Customer is looking for cherry picking of calls from a voice skill.Genesys is claiming to provide this feature.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users

    RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users.(ware malcomb UID:63084070023)During a recent MS Teams Embedded dialer POC, it seems RingCentral communication was sent to non RingCentral users via MS Teams. (see attached image 1)
    per prospect: "Our users continue to get unwanted alerts from RingCentral that some are reporting as phishing or scams. Perhaps it’s time for us to create a group to control the communication?"
    RC SE installed MS Teams embedded for 6 users (see image 2)
    Kibana research shows notification to potentially possibly 427 different users: https://kibana.int.ringcentral.com/s/default/goto/95c73d594999fbe5d7feed1e9abb81c
    Scott Jiang What is the criteria…

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  3. User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message

    User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Video Calls/Meeting for Microsoft Teams Integration

    In really like the current integration with Teams and how it integrates with scheduling perfectly, but I was a bit disappointed to find out that you can't make a video call, only audio. Teams call quality is generally pretty bad and I was hoping to utilize the power of RingCentral.Also I think this would be a big selling point for you guys, if video meetings were possible through the Teams app, this would eliminate the need to have Zoom for this kind of use case.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  5. Call Que to Custom parked locations

    We have a sales force that found out about the call que ring all feature leaving miss calls to multi people. 1 answer 9 miss call. We had the idea can we setup our auto attendant to transfer to say Sales Parked line 1.10 people that are assigned to Parked line 1 receive a notification that there is a call on Sales Parked line 1. This eliminates having to worry about miss call issue and i think is a cleaner option.I was told atm you can only park calls only after you answer the call then park the call to…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.

    RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  7. German App Integration: ES Office

    3rd Party Program called ES Office that will benefit German users. Works like or even an actual CRM in Germany.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. RC for Salesforce

    Need to integrate RC for Salesforce and will use it for Financial Service Cloud

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  9. Ringlabs Automator - Add URI for attachments as variable option

    Ringlabs Automator looks like it will be great for automating SMS routines without the need to create my own webhook subscription system. Would like to see the URI if an attachment exists be exposed as a variable.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Integrate contacts from Guesty

    I’m an STR property manager. I manage most communications with customers from a platform called Guesty. It would be extremely convenient if I could sync up my contact list from Guesty to RingCentral.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Admin Control to disable Calendars and Contacts (i.e. disable O365, Exchange and/or Google)

    Due to Freedom of Information Act, prospect does not want personal Contacts and Calendar events on City provided machines or applications.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. A Site's Custom Answering Rule should have the option to route calls to an External Number

    Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Reports that shows if all phones are idle

    report just shows if its accepted, but not if the phone itself is idle

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Poly Lens app

    Poly Lens app not support by RC

    23 votes
    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  15. Salesforce Integration: Populate "Completed Date/Time" field with Date/Time call was completed

    The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Salesforce and not the Completed Date/Time of the call itself.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  16. RC for Salesforce - Subject

    wants to remove that feature so that non-Admin users can avoid errors if they forgot to change the Subject of live calls

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  17. Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user

    Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user. Up at the top, be able to enter "Branch 1" and see all the users in branch 1 with their status. Sometimes they need to reach people in a site/branch but don't know who, see the status and then they call. Have this today with MSFT Teams, Avaya, and II3/Genesys

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. RingCentral Scheduler to be available in Office Enterprise 2019

    Some businesses use this email platform and it will be helpful in scheduling a meeting if the RC Scheduler Add-In is available.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Sync RingCentral Tasks to HubSpot Tasks

    On RingCentral, we use the chat to add tasks for everyone. I would love to be able to sync those tasks that are created in RC to then add a task in HubSpot so that it appears on my checklist for the day.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  20. Ability to filter the 'Related To/Associated to' record results based on Opportunity Stage.

    Use Case: a high percentage of accounts for this customer have 10+ associated opportunities. The goal is to filter queried records in our SFDC - RingCentral integration by stage (for example their version of only seeing opps in stage 2/3/4) so that the relevant opportunity to log calls and activity against will tend to present, instead of a lengthier/trickier list of records to navigate.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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