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1433 results found

  1. RC for Salesforce - Click to Dial for Custom Component / Records

    needs to know if we have a way to enable to Click to Dial feature in their SF custom component

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Hubspot - Native Dialer Call Logs/Recordings

    RC for Hubspot CTI is not registering the contact information for calls

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Avaya ACO app integration with CXOne app

    Please create a Presence Sync feature between the Avaya ACO and the CXOne app, so when a CSR is in a call with one app, the other app status changes to Busy and vice versa.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  4. PipeDrive CRM to sync in Unified CRM SMS

    customer wants to sync the SMS in Unified CRM to PipeDrive SMS platform

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  5. RingCentral CRM Extension for Load Board

    Currently customer is using CRM call Load Board which is integrated with RingCentral using a chrome extension called RingCentral CRM Extension. Recently, they had issue with the SMS feature which changes some of the characters of the text. Upon checking, customer is still using the RingCentral Phone App, so I ask customer to use the RingCentral App instead and that fixes the issue. With this, I ask customer to uninstall the RingCentral Phone App, But after doing so, the customer is no longer able to use the Chrome extension, which allows them to dial out directly from the CRM using…

    2 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
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  6. Salesforce picklist

    Ability to restore the picklist created before in Salesforce

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  7. Additional SCIM Field Mappings

    Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.

    4 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
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  8. MS teams DND status

    Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Salesforce screenpop

    Screen pop is not working again this is a recurring problem. - Screen pop the details

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Installing Unified CRM using Firefox

    Will the integration work with the Firefox browser addon if I have the RingCentral Firefox addon installed? I do not use Chrome as my default browser.  If I but install the Clio RingCentral addon through Chrome could I use the integration if I sign on to Clio using Firefox?

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  11. RC for Hubspot - Auto Log Calls to control by Admin only

    Customer wants to control the Auto-Log calls settings of all Users that is using RC for Hubspot extension

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  12. Pilot users

    5 users to receive the newest update first before it goes to each and everyone on his office, so just incase theres a problem on that update, the pilot team will experience it first and not everybody

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  13. Mycase

    Sync call to timekeeping mechanism automatically

    4 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  14. Hubspot

    Add the the source tag to be applied to all calls in Ringcentral &
    Hubspot.

    Add ability to see the close rate. Leave comments on leads
    or mark them as a booked service so we can assign a value to each lead?

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  15. RC for Salesforce - Campaign

    I use Ring Central from Salesforce. I have a one-time request: We need to send messages to ~ 216 people from a Salesforce Campaign. They are members of this specific campaign. Is this possible with the Salesforce—Ring Central Integration?

    3 votes
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  16. hubspot text message

    Customer would like to have a toggle switch which would enable the user to enable/disable the creation of a new contact when a user would text a new/unknown number on their Hubspot using RC applications

    1 vote
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  17. User Provisioning configuration in Azure

    UserName and Email Address in Azure, I believe it doesn’t like that theses values are different. Is there a way around this? At this time we need these values to be different for system reasons.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Team settings for RingCX both Voice and DIgital

    The ability to have Teams settings for both Voice and Digital side of RingCX. Only Standalone of Engage Digital and Voice has this setting.

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  19. Report for list of users who does not use RingCentral and contact center

    Report for list of users who does not use RingCentral and contact center

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  20. Microsoft Teams

    Provide ability to all non higher level access or non admin in Microsoft to set up presence sync

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
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