1536 results found
-
RC Labs - Inbound Call Logs
To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.
2 votes -
Auto log in feature in Microsoft Dynamics
there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again
2 votes -
Call Result in Salesforce Activity
To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound
2 votes -
Outbound Caller ID - Label Number
To have an option to modify or change the label for Outbound Caller ID.
15 votes -
bulk uninstall ms teams in service web
if there is a an option to install ms teams for bulk users in online admin portal, there should be an option as well to uninstall ms teams in bulk
2 votes -
Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same RingCentral
Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same Ringcentral account
2 votes -
Updating User Details in SW when AD is enabled
RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.
4 votes -
Parked Call Visibility on RC or BT application
Parked Call Visibility on RC or BT application
It is more convenient for users to have visibility of parked calls using the desktop app.
Sometimes, we tend to forget the location where we parked the call or we forget that we put the call on park. With this feature, we are aiming to reduce abandoned calls.1 vote -
Custom.net CRM Integration
BT Custom.net CRM Integration
Please allow Custom.net CRM Integration on all BT accounts.
1 vote -
Opening a contact in existing browser tab | RingCentral for Salesforce
Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.
2 votes -
MyCase
Incoming calls to launch known contacts in MyCase to allow entry of notes, etc
16 votes -
Voice/Language Translator
The customer wants to have the feature voice/language translator for Italian users
2 votes -
Provide details of numbers who have reported the customer's SMS as Spammy
Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
This will help them edit their mailing list and avoid their SMS from being tagged as Spam.4 votes -
Add call waiting audio alert in Salesforce
Add option to silent for incoming calls while you're on the phone
2 votes -
3 votes
-
Allow the ability to disable user's access to Automator
Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.
There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.
1 vote -
User with Standard(inernational) role not able to dial international call from Call Queue
User with Standard (international) access, not able to dial international call from call queue
3 votes -
Presence Sync
Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,
Available Presence Sync features reference:
https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us2 votes -
Enhance Admin capabilities
Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.
1 vote -
BT Epos Integration
It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.
19 votes
- Don't see your idea?