1196 results found
-
Add Call Queues to Zapier Integration
We use Zapier to run a variety of automations whenever there are missed calls. Unfortunately, we cannot build any automations around call queues as this feature is not supported in the Ringcentral integration with Zapier which limits how we set up the system. Either we use a virtual user (that can integrate with Zapier) that forwards calls to multiple call agents or we use a call queue (that cannot integrate with Zapier) and give up all this extra functionality.Please add call queue support to Zapier!
3 votes -
New option for Direct Dial data. add option as "Mobile Data or Carrier Minutes"
Purolator wants to arm their drivers with Zebra devices with the RC App. they need the calls to go over the cellular data network and use the carrier minutes ONLY when cell data is not available. The plan they have with their current provider offers unlimited data but carrier calls are very expensive and is only to be used when absolutely necessary.
7 votes -
BATS CRM
Is it possible to have the Bats CRM to be included on the list of apps for integration with RingCentral
1 vote -
RingCentral App for Linux Please
be able to install RingCentral App Desktop for Linux users on their computerSFDC case number: 17497048SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001MYmvHQAT/viewCompany: J DuBroy ConsultingRC UID: 275289043 (1 line) EST (Toronto)Current Total MRR: USD 3.97Name: Joel DuBroyEmail address: joeldubroy@jdubroyconsulting.com
1 vote -
BT Cloud Phone account caller GO TAPI.
Want to use a third party software on their BT Cloud Phone account caller GO TAPI.
2 votes -
Order the unread conversations in top of the contact list
Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...
7 votes -
SPOK Integration. They are a huge presence in healthcare.
SPOK attendant console integration is a key requirement for BMC. They have been utilizing SPOK as their call intake solution, as well as an interface to beepers/paging devices for many years. The hospital is currently unwilling to part with this platform. SPOK seems to be dominating the healthcare market.https://www.spok.com/
3 votes -
Reusable meeting link share
It would be helpful for a host to be able to create a link, excluding the host's personal meeting ID information, for another user to have and use. In other words, if I have frequent appointments with "John Doe," I could create a "John Doe" meeting link for John and myself to have, and every time I have a meeting with "John Doe" I could just use his link.
1 vote -
MS Teams embedded app to include chat and video
Some customers would like to use MS Teams RC embedded app within teams but continue to be able to utilize RC chat and video.
4 votes -
Pipedrive-Text from Mac app
When clicking on the RC SMS button in Pipedrive, allow for texting from the Mac app instead of the chrome widget. Currently, this is possible for a phone call, but not for SMS
1 vote -
Add "Ask First' Feature to HubSpot Plug In
You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.
3 votes -
Integration with Buildertrend
Builder Trend is a CRM / Project Management Software. It would be great to Track Communications with client via Phone and/ text to Client
3 votes -
Attach VM Audio file to the email transcription email
Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription
3 votes -
leaving a call back number
Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.
4 votes -
Bitrix24 CRM integration app which let log calls and Click to call option
existing app was developed by Bitrixs24 CRM team and app is not workign actually. We are missing some call recordings and sometimes it doesn't allow to make calls.When logging in - I can choose other emplyees numbers as outbound numbers but never mine.
1 vote -
Please add Any.do app for add-in integration
This is the best to-do list, daily planner and organizer
1 vote -
log calls and text to the matter object in salesforce
We need to make sure we can log calls and text to the matter object and not to the contact.
1 vote -
Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...
...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR"…
6 votes -
Save Voicemails in MS Teams when using Bridge Operator Console for RingCentral.
The Users are using Bridge Operator Console for RingCentral to make/receive and transferring calls. When we transfer calls to another user through Bridge, the voicemails are being saved in the RC app. We would like that to be saved in MS Teams instead.
2 votes -
Automated outbound calls
The automated system for outbound calls would allow the user to add numbers that they want to call in bulk and Ringcentral would automatically call all the numbers in the list one after the other without the user having to dial the number every time.The system would be useful for Recruiters, Sales agents and any other business that makes use of cold calling.I know other apps offer this service and it would be really great to have it on RC as well.
9 votes
- Don't see your idea?