1161 results found
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Zendesk - Missed Call Search & Update
Ability to update the Email Notification when a new voicemail is received. It would be helpful to update this specific ticket when placing the outbound call to respond to the voicemail. However, the Email Notification ticket is not offered and there is no way to search for it or enter the ticket number to bring it up.
3 votes -
Forwarding calls to a message/announcement only in integrations
The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.
2 votes -
Microsoft Dynamics Mobile Integration
The request is to be able to log/record inbound/outbound calls without requiring the user to have an active browser session.
1 vote -
1 vote
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Different location for search query results (dialed digits match) in RC for Google
RC for Google's search query results dropdown covers the dial pad when a user dials using mouse clicks on the RC for Google dial pad. This drop down can be cleared by clicking outside of the dropdown, but re-appears with matches on additional dialed mouse clicked digits.
1 vote -
Ability to leverage user DID when using SSO (on Chrome Extension)
Customers have requested that Soft Phones display the individual user’s DID instead of the main company number. Logging in with the DID would address this but some customer use SSO to log onto Soft Phones, which would make this not possible.
1 vote -
Streaming music to be played to users on hold; music needs to match what's being played in store
Note, each example uses a different type of streaming music. If this item is considered, we could offer a "one size fits all" option that the customer could choose to implement. We are not advocating for every individual instance
17 votes -
File metadata for Archiver
Currently, when a recording is archived to a 3rd party, they are organized by folders. Using folders to navigate to recordings is fine, but as the number and volume of recordings grow, being able to search for them can become a massive challenge.
By populating recordings that are archived with metadata using APIs (there are metadata APIs available for Box, Dropbox and GDrive), it will make searching for recordings by date, time, type, caller, handler, etc. far less painful.
Consider use cases for legal holds, employee sat situations, HR claims.7 votes -
Zendesk Missed Call
Currently when a call comes in to a call queue, if he first agent answers the call, the other agents see the call as missed on their respective phones. Agents do not know what was missed or what was answered.
1 vote -
Jabra Engage API Integration
Request is to review the API stack available within the new generation of Jabra headsets and explore the consultancy capabilities the data offered by the devices could provide to RingCentral for both contact centre and unified communications customers.
Business Case:
https://docs.google.com/document/d/1eQJVBp7eUSPvGC1jOoR2DO7v_kuPxWKBXX0dFgQhiB8/edit1 vote -
RCV and RCM toggles in the Google Chrome extension
The request is to add toggles to the Google Chrome integration settings to support turning On/Off of the RCM/RCV and RC Audio Conference prompts used when creating new Google Calendar meetings. This will enable users to make their own determination as to whether or not they want the option to add meetings.
1 vote -
Make the RCV/RCM drop down in Google Calendars a switch in settings
The RCM/ RCV drop down that is used in the Google Chrome integration should be visible/not visible via a setting in the Google Chrome extension.
1 vote -
Support short extension dialing on the Chrome extension
Currently, the RingCentral Google Chrome dialing experience is inconsistent with the dialing experience across our other supported RC endpoints. The request is to support the short extension dialing in this area as well. For customers that deploy the Google Chrome Extension for G-Suite as their primary soft-endpoint, it would be more consistent to have inter-site, extension-based dialing, using the short extension as is available in other RC endpoints.
3 votes -
Integration with Symphony (O365, Teams, etc.)
The request is to integrate RingEX (both voice and video experiences) with Symphony.
1 vote -
Turret "Integration" - RNG as the VoIP engine behind IPC and BT turrets
This is being tracked as a priority by FinServ Vertical team
3 votes -
If a Slack Admin settings > Make it so a the Workspace Owner or Admin can set RingCentral as the default calling app. This will give use...
If a Slack Admin settings, allow the Workspace Owner or Admin to set RingCentral as the default calling app. This will give users the ability to click the phone icon to start a call or meeting from a channel or DM.
1 vote -
RingCentral Team Member Synchronization with Microsoft Active Directory
This integration should automatically add and remove users to specific teams based on AD Group Memberships. The intent is to make specific team seamlessly updated as new users join and leave the company/group.
4 votes -
Sharepoint integration within RC App
The request is to integrate RingEX with Sharepoint, potentially as an alternative to standard file storage.
25 votes -
Integration between RingCentral Contact Center and EPIC
Package or Connector type integration between RingCentral Contact Center and EPIC that provides screen pop based on caller ANI.
Goals: When a patient calls, Epic will open into the correct patient chart based on call identification data so that the agent can customize their greeting, as well as save time by skipping basic patient ID
1 - Patient calls IVR and selects option to make appointment
2 - Caller ID passed to Epic to see if there is a phone number match
3 - If not, system states that the caller ID did not match and asks patient to key…1 voteThis is now available using the RingCentral Patient Assist integration
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I want to create JWT auth tokens via a user interface
I do not want to use password auth. I want to issue an "API Key" to an app instead.
2 votes
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