1163 results found

1. Integration between RingCentral Contact Center and EPIC

   Package or Connector type integration between RingCentral Contact Center and EPIC that provides screen pop based on caller ANI.
   Goals: When a patient calls, Epic will open into the correct patient chart based on call identification data so that the agent can customize their greeting, as well as save time by skipping basic patient ID
   1 - Patient calls IVR and selects option to make appointment
   2 - Caller ID passed to Epic to see if there is a phone number match
   3 - If not, system states that the caller ID did not match and asks patient to key in the phone number of the patient they are calling about.
   1- If this leads to a match go to step 4
   2 - If this still fails to create a match, send call to agent for manual match
   4 - If one match only, system asks patient to key in DOB for second form of ID.
   1 - If this matches, patient chart is opened for agent who answers the call. Agent validates ID.
   2 - If DOB does not match, what do we do? Perhaps still open the chart but pop up a window that there is a mismatch so agent still needs to validate?
   5 - If more than one match, system asks patient to key in DOB
   1 - If this creates a single match, patient chart is opened for agent who answers the call. Agent validates ID.
   2 - If this results in multiple matches, system asks patient for the last name of their doctor.
   1 - If this results in a single match, patient chart is opened for agent who answers the call. Agent validates ID
   2 - If this still results in multiple matches, Epic is opened with the list of possible patients based on phone number and DOB. Agent asks patient to state their street address and selects the correct patient.

   Package or Connector type integration between RingCentral Contact Center and EPIC that provides screen pop based on caller ANI.
   Goals: When a patient calls, Epic will open into the correct patient chart based on call identification data so that the agent can customize their greeting, as well as save time by skipping basic patient ID
   1 - Patient calls IVR and selects option to make appointment
   2 - Caller ID passed to Epic to see if there is a phone number match
   3 - If not, system states that the caller ID did not match and asks patient to key… more

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   0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminMichelle Jenkins (Solutions Engineer, Product Interlock, RingCentral) responded

   This is now available using the RingCentral Patient Assist integration 

2. I want to create JWT auth tokens via a user interface

   I do not want to use password auth. I want to issue an "API Key" to an app instead.

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   Planned  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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3. Add Google/Outlook Contacts to RingCentral App

   Add the ability to import Google contacts or Outlook contacts, just like in the RingCentral Phone app. I see an option to add calendars from those services, but not contacts.I have all my Google contacts in the Phone app, but when I look at texts in the RingCentral app, all I see is the phone number. This results in me using two separate apps, receiving two streams of notifications, and having to clear out two sets of unread message/call flags in order to easily make calls, send texts, and communicate with my team.

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   Implemented  ·  1 comment  ·  Integrations  ·  Delete…  ·  Admin →
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