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1445 results found

  1. RC for MS Teams - Incoming Call

    The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Ability to enable MFA for non-SSO accounts

    Ability to enable MFA for non-SSO accounts

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  3. Capture messaging via Smarsh

    Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  4. pBYOC API Provisioning

    3 votes
    0 comments  ·  APIs  ·  Admin →
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  5. Outbound Calls in MS Dynamics 365

    Clicking the Dial button / Phone icon in the Home page of Dynamics 365 only pull up the RC App for outbound calls and not using the RC for Teams Desktop Plugin. The RC for Teams DP only works when clicking the phone number to make outbound calls in the Contacts page of Dynamics 365.

    3 votes
    1 comment  ·  Integrations  ·  Admin →
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  6. Backup IVR configurations using Archiver

    Some accounts that are big enough to have multiple IVRs for multiple sites would benefit from being able to back up their IVR configs in the cloud.

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  7. Directory Sync to VideoPro License

    It'd be great to have a way to choose the default license type for users.

    Currently while we've got Directory Sync on, it often fails because we've exhausted our licenses, I've got some users that we want to have in RC to handle analytics, or manage the RC instance, instead of just adding them to the group we've got syncing they need to be manually created in RC.

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  8. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

    The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    3 votes
    1 comment  ·  Developer Platform  ·  Admin →
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  9. Option to use RingCentral's conference feature in MS Teams

    It would be great if we had the option to use RingCentral's conference feature in MS Teams (Conference, participant, and access codes)

    Currently, we only support Phone, SMS, and Fax in MS Teams Embedded App.

    3 votes
    0 comments  ·  Developer Platform  ·  Admin →
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  10. Personalise company caller ID for outgoing calls

    An app that helps a company create and attached company name to out going caller id.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  11. Presence Sync - RC App call status

    I have enabled Teams integration. When I enable Teams Presence sync users are going on Do Not Disturb with out their doing. In the Audit it shows my user toggling on and off DND for these users, I am not. If I disable presence sync, this stops. Is there some sort of setting that is causing this.
    Users state they do not have any calendar items that would be setting them to be busy.

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  12. Option to increase the size of the CTI dialer

    It would be great if we had the option to increase the size of the CTI dialer using RingCentral for Salesforce. This way, we will be able to complete the notes while logging the call without scrolling up or down.

    It's very convenient if we can increase at least the height of the dialer.

    3 votes
    0 comments  ·  Developer Platform  ·  Admin →
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  13. Automatic Ticket Creation | RingCentral for Hubspot

    Instead of using a third-party app/CRM, it would be great if we have an option to automatically create tickets for calls using RingCentral for Hubspot or other integrated applications.

    As of the moment, we do not support creating tickets directly for logging calls in HubSpot integration.

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  14. Voice activated API.

    A voice activated API.

    3 votes
    0 comments  ·  APIs  ·  Admin →
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  15. User with Standard(inernational) role not able to dial international call from Call Queue

    User with Standard (international) access, not able to dial international call from call queue

    3 votes
    0 comments  ·  Other  ·  Admin →
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  16. Prevent users from downloading marketplace apps

    The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
    A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
    Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  17. Make all numbers assigned to other users in RingCentral account to appear under my profile in Zapier Integration.

    We are using Zapier to integrate with our Airtable scheduling hub. The phone numbers that will appear on the Zapiers integrations are only the numbers assigned to your extension. I need all numbers to appear in Zapier, so that multiple staff can send scheduling SMS messages if needed. Your integration specialist ask that I submit this request to make all numbers or numbers assigned to other users in your RingCentral account to appear under my profile in Zapier Integration. This will be a feature request.

    3 votes
    1 comment  ·  Integrations  ·  Admin →
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  18. Add Additional Time Blocks in Custom Rule

    Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.

    Currently our on call rule shows as follows:
    Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
    Fri 04:30 PM - 12:00 AM
    Sun, Sat all day

    You will notice that Monday at 0000h (Midnight) to 0800 is missing.
    However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in…

    3 votes
    0 comments  ·  Other  ·  Admin →
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  19. Turret "Integration" - RNG as the VoIP engine behind IPC and BT turrets

    This is being tracked as a priority by FinServ Vertical team

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Support short extension dialing on the Chrome extension

    Currently, the RingCentral Google Chrome dialing experience is inconsistent with the dialing experience across our other supported RC endpoints. The request is to support the short extension dialing in this area as well. For customers that deploy the Google Chrome Extension for G-Suite as their primary soft-endpoint, it would be more consistent to have inter-site, extension-based dialing, using the short extension as is available in other RC endpoints.

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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