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1444 results found

  1. RC for Outlook

    I need to have the RC plugin back to Outlook since I need to use it for calling. If I'm going to use the RC for Outlook app, I have to upgrade my plan to MS 2016 but I am only using MS 365

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Dynamics CRM Contacts Sync to RingCentral App

    Customer is expecting to sync Dynamics CRM contacts to standalone RingCentral App. This is outside the RingCentral for Dynamics CRM.

    3 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
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  3. RingSense Transcription Delay

    It could be better if it could lessen the delay of generating the transcription to easily access the call details.

    3 votes
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  4. RC for Salesforce - Call Tasks

    Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call

    3 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  5. IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL

    I am requesting to set up additional key presses that would enable my customer to receive a text message or email containing a link. For example, for booking an appointment or to send our online platform.

    3 votes
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  6. Call Queue, wait setting feature, that every call unanswered call from longest idle will be transfered to specific ext.

    customer wants to have a feature that in Call queue, in longest idle set up. If the longest idle extension did not answer the phone call, the call will be routed to a specific extension. However the 2nd idle extension will not ring and will be available to take the other call. Same goes with the other extension if they did not answer phone call will be directed to specific extension

    3 votes
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  7. HubSpot Chrome Extension: Option to auto-pop a New Contact Page when no matching record

    When no contact is matched, it would be nice to have the ability to auto pop a new contact page so that the end-user can easily begin creating a new contact. With this, the captured inbound phone number should be automatically fed into the "Phone Number" field within HubSpot.

    Lastly, in an ideal world, the call would then be automatically matched to the newly created contacted without having to select it in the drop down manually.

    3 votes
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  8. Having a "Notes' field under Users General for internal purpose

    Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  9. Add "case portal" tab or link in support site

    It will be better to add case portal tab on the support site for easier navigation.

    3 votes
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  10. Fax Feature on RingCentral for Chrome Extension

    Seeking to have the fax capability included in RingCentral for Chrome extension

    3 votes
    Under Review  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  11. RC for Salesforce - Automated SMS

    If there is a way to automatically send text messages through Ring. I was told by SF that there should be an integration to use.

    3 votes
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  12. Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance

    Brand : BT Business

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  13. Integrate with Constant Contact

    Integrate Constant Contact

    3 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  14. SMS Public Chat Box

    Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents

    3 votes
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  15. Email template

    Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.

    3 votes
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  16. RC for Hubspot calls not creating Hubspot activity for non-existing contacts

    Hello, we are using RingCentral through our Hubspot CRM. Calls made using RingCentral are not being registered in Hubspot. As we track call volumes, we need to make sure all RC activity is logged in our Hubspot app.

    3 votes
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  17. RC for Slack CRM integrations

    Need assistance to show the RC Phone icon to Slack CRM Integrations. Also, RC Phone call commands are not working and only show a white page to open a new tab on the browser.

    3 votes
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  18. SMS Analytics in Salesforce

    Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS

    3 votes
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  19. Sync RC contacts to Redtail CRM

    RC Contacts should be synced to Redtail and not just in the Unified CRM

    3 votes
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  20. RC for Hubspot - RingOut

    Need to use the RingOut feature in RC for Hubspot

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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