1619 results found
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MyRepChat
MyRepChat. Federal requirement in highly regulated industry. All texting must be monitored and archived.
4 votes -
Suitedash
Suitedash is a major CRM which is used by many companies. It would be great to have an app that can integrate with Suitedash.
4 votes -
PERFEX CRM Integration with RingCentral Phone
ADD PERFEX CRM Integration with RingCentral Phone Customer Relationship & Project Management PERFEX CRM https://www.perfexcrm.com/.
4 votes -
Hubspot calls to Deskphone instead of RC Softphone
Needs to connect/ring physical phones when receiving calls from RingCentral, instead of using RC softphone
4 votes -
Salesforce Avaya integration
Avaya Cloud Office apps are not showing Salesforce account/contact information or logging communications to Salesforce, which has the RingCentral package. The two need to be integrated so that the Avaya Cloud Office apps can be used by Salesforce users who are away from their desks or prefer to handle communications on their mobile phones.
4 votes -
Setting to allow Dial Pad to remain on top of other open screens.
I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.
4 votes -
leaving a call back number
Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.
4 votes -
Reduce RingCentral's Session Timeout Setting from 7 Days for Salesforce Integration
When using the Salesforce integration, RingCentral's session timeout setting is 7 days. Having checked with RingCentral support, this cannot be adjusted. If a user uses the RingCentral for Salesforce integration and does not logout, the Salesforce session will be kept active for 7 days. The scope of this idea is to permit RingCentral admins the capability to enforce session timeouts at the same intervals as the Salesforce Platform. This helps to ensure adherence to Salesforce Security policies:15 minutes30 minutes1 hour2 hours4 hours8 hours12 hours24 hours
4 votes -
Salesforce plugin does not reflect intercompany name when dialing an extension.
It would be beneficial to have verify an intercompany extension or the reverse to have the extension show up when typing an intercompany name.
4 votes -
Status and Queue visibility in RingCentral in Salesforce.com
Being able to see agents status's and call queues as it shows in the Avaya Cloud Phone App. Agents need to transfer to users that show available but status visibility is not available in RingCentral App.
4 votes -
Allow Bluetooth integration with functions in cars without making it the default app, like Google Voice and Grasshopper do.
allows for integrated answering, call making, and texting using Google assistant commands and car steering wheel functions (answer button, volume control).
4 votes -
Call Log automatically to the selected business object in Salesforce.
Automatically log incoming and outgoing call logs to the respective Salesforce object (e.g. automatically log the call under the case if the call was selected from the case object.)
4 votes -
IRIS CRM integration
The IRIS CRM popularity is growing fast. Integrating with it will be a great move
4 votes -
Show Microsoft Teams AD information for caller instead of extension only
We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…
4 votes -
API token expiration and or failing
Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.
4 votes -
Integrate with eLead
Customer uses eLead CRM software and would like a standard integration.
4 votes -
Set Default value for Related To items in Salesforce
For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.
4 votes -
MS Teams Embedded APP - Presence Sync
I would like the MS teams presence sync to be available for user level instead of organization wide.
4 votes -
Sending unlimited SMS to TMobile users
Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users
4 votes -
SMS messaging from a generic 5-digit number - For survey purposes
Currently, we use an API integration that simply sends a site-specific customer satisfaction survey that is sent 7 days after their order was fulfilled. This is a trigger that is automatically activated, the sms message is sent and seems to be in working order. However, the number that is defined as the outgoing phone number belongs to the user extension of our Administrator (1002) which is (617) 674-1243. Due to the scope of our business, we would like a non-area code-specific number (since we support multiple states). If possible, we would like to have this sent from a ##### number…
4 votesThis is possible using Enhanced Business SMS using the Shared Inbox feature. You might also look to Workflow Builder to help - as automations can be used to send SMS from other phone numbers (it requires some reading of the documentation though).
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