1511 results found
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automatically sync RingCentral contacts to Google Workspace
automatically sync RingCentral contacts to Google Workspace
I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.
3 votes -
MS Teams presence status change in Audit Trail
Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.
We are looking for an option to prevent these status change logs from appearing in the audit trail.
3 votes -
Blocked numbers in the main super admin should not be blocked for other users.
When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.
3 votes -
HubSpot call log automation
Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.
3 votes -
Dynamics calling mode
Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics
3 votes -
Custom created properties in RingCentral for HubSpot integration
Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration
3 votes -
Outbound Calls to Pull up User records on Hubspot
Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen3 votes -
Inbound calls that are parked, should not be changed to outbound when picked up and being logged in salesforce
The salesforce CTI currently logs inbound calls as outbound if they are parked and picked up by another extension. This makes the reporting data unusable.
3 votes -
Role-Based Toggle Visibility For SSO Enablement
Problem Statement: Currently, the SSO Enable toggle switch is visilbe to all users regardless of their roles. This can create confusion for users who do not have the permission to modify these settings and may propose a risk for accidential misconfigurations.
Proposed Solution: Introduce a role base visibility logic for the SSO toggle, usign a user settings template to determine visibility based on specific role levels. This approach ensures that only the selected admins etc can view and manage the setting while hiding it from other users and provide more flexibility in managing roles.
3 votes -
Yardi CRM
We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we…
3 votes -
RingCentral Video recorded meeting option to download only audio meeting
RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.
3 votes -
RC for Zendesk - Ticket Subject
Ticket subject gets changed back to default after new call is logged
3 votes -
Show HUD subtab after call ends
I have the HUD subtab when I'm in the Phone tab of the RC app. Previously, before an update a few months ago, the RC app would remember the last selected subtab after a call ended, which was almost always HUD. Now, it always returns me to the Keypad subtab after a call.
3 votes -
Aptly
As a long-term customer, I would like to request approval for the integration of automated text messaging with Aptly. This would enable us to automatically send scheduling reminders to our residents.
After recently transitioning from Lead Simple to Aptly, we discovered that this feature is unavailable through RingCentral. This integration is crucial for our operations, particularly for our annual and biannual property checks, which require us to send 72-hour scheduling reminders and 24-hour courtesy reminders.
Without this automated system, we will be manually sending over 2,000 text messages in 2025 alone, just to comply with our required process. This is…
3 votes -
RC for Hubspot - AI Transcript
We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription
3 votes -
Sharepoint - RingCentral Archiver cloud option
Add SharePoint as a cloud provider for the RingCentral Archiver.
3 votes -
Office 365 presence sync to RingCentral
Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.
3 votes -
Clio integrations w/o browser extension
Ability to integrate the Clio CRM to RingCentral platform without using App Connect to avoid the setup process in the browser extension.
3 votes -
RC for Salesforce - Mobile App SMS
Wants to log the SMS in the Salesforce when using RC for Salesforce - Mobile even if the user is not in front of their pc to login their accounts
3 votes -
Ability to assign an activity to a user in HubSpot reports
Currently, we don't have an option to assign an activity to a user in HubSpot reports.
After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.
3 votes
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