1166 results found
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Single Sign on Option - for Google
The three button options to sign in that are now displayed on the login page are the Single Sing-on button, the Apple button, and the Google button.
The customer wants the view that was previously displayed to them, which was a sign-in page with just the Google button.
2 votes -
RC for Hubspot - Multiple Contacts
Need to add multiple RC numbers to one Hubspot contact for the SMS activity to select and not add manually per contact
2 votes -
Archiver for Call Queue Management Extension
Need to setup the archiver for the call queue extension that is created by CQ Management.
2 votes -
RC for Hubspot Warm Transfer
Customer had provided screen recording which you may find attached to this email as zip file.
You can see that there is no option to "ask first" before transferring as the previous app allowed. A window in HubSpot with my contact profile also does not pop up like it used too, I realise I have multiple profiles however this is true for guests with only one profile too.
If this does not help, then we can arrange a meeting with the customer directly.
2 votes -
RC for Salesforce - AI Notes
Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too
2 votes -
Autotask ticketing system that they used and it is not available in RingSense For Sales
Looking to integrate with RingSense For Sales
2 votes -
RC Phone
Bring back the RingCentral Phone app. The new app is too convoluted and the UI is terrible. It is more capable and I personally use it because I need more features than most of our employees. Most of our employees just need to open an image that was texted in or listen to a voicemail. The old RC Phone app was super simple and easy and the UI was simple and straightforward. They could fax and handle texts and clear their call logs/voicemails easily. The new app is all over the place and 90% of our employees will never use…
2 votes -
RingCentral Automator (Having option to reply their details ( name , date of birth , reason for calling )
Everytime someone is on hold we want the customer to receive an automated
message where they can reply their details ( name , date of birth , reason for calling )2 votes -
Analytics Reports as a Group (RingCentral for Salesforce)
Currently, the Analytics Reports works by assigning 'Roles' (hierarchy)
Ex. Users with Brisbane Students roles report to users under Brisbane Advisors roles. The Brisbane Advisors will see the reports of Brisbane Students. However, Brisbane Students will not be able see the other users with the same role on the reports.
It will be great if we have the option in Analytics Reports in RC for Salesforce to create a group under the same role and they will be able to see other users with the same role on the reports.
2 votes -
2 votes
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RC for Salesforce - Auto Dialer
Users should have an auto dialer option in their RC for Salesforce so the system will call the next contacts in Lead
2 votes -
Convert RC Toll-free number to a QR code
Have an option to be able to convert or link RC phone numbers to a QR code.
2 votes -
View call transcripts
Ability to view the call transcripts of other users as as super admin
2 votes -
RC for Salesforce - Call Logs for RingOut
when I click to dial using ring out the call is recorded 2 times in the activity history for the contact. I can’t imagine that is the way it’s supposed to work. It is weird. It shows me making the outbound dial but then it also shows an inbound call from the same person I dialed. It shows it in both the RingCentral app and the salesforce activity history. Is that correct?
2 votes -
Directory Integrations Features
Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral
2 votes -
MS Teams contacts to display the extension number on the contact list
"Some users show up with a RingCentral "R" next to their name, and others do not, even though all users have licenses and extensions in RingCentral. The users with the "R" have "sources" for the contact - and only list RingCentral. There are users with both RingCentral AND Microsoft Teams as their "source"
This changes some behavior in the Teams integration. Users with both Teams and RingCentral "sources" will not display the user's extension in the contact book next to their name; instead, you have to click the user to see their extension."
This has confirmed to be the expected…
2 votes -
Report/Data of the calls we received from all countries
We would like to get a report/data on the number of calls we are getting/receiving from all countries.
2 votes -
Ability to view and log call queue voicemails in Salesforce
The option to log call queue messages is not an option unless you are assigned as the direct message recipient which makes the co-recipient feature futile. There should be a more user-friendly option to include call queue-only messages in the dialer for logging purposes.
2 votes -
RC for MS Teams features and difference with RC App
Please send articles explaining why we might want to use Microsoft teams with ring central versus it being separate. Also, why SMS are removed when MS Teams Mobile mode is enabled.
2 votes -
Connect an External Stereo System
Want the external stereo system to ring if a call comes in the BT Cloud Phone Number. The office/environment is very noisy and the stereo is necessary to hear the incoming calls.
2 votes
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