1734 results found
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SCIM Email Mapping
They would like to have an option to change the email address in notifications when settings up the User Provisioning - SCIM
3 votes -
Match 'Phone number 2' and 'Phone number 3' to Contacts in Hubspot Native Integrations
Enable to match 'Phone number 2' and 'Phone number 3' to existing Contacts in Hubspot when making calls
3 votes -
HubSpot SMS workflow automation to reflect in Hubspot
Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.
Inquiry related to:
https://jira.ringcentral.com/browse/RCINT-464693 votes -
Remove the RingCentral notification from the Teams app activities channel
The end-user prefers not to have RingCentral notifications on their Teams app activities channel. Currently, we do not have the option on RingCentral side to remove or disable it.
3 votes -
Browser generated notification in the windows system tray or the browser icon in the taskbar to flash for incoming calls or SMS
Browser generated notification in the windows system tray or the browser icon in the taskbar to flash for incoming calls or SMS
3 votes -
Support for Voicemail Co-Recipient in HubSpot Integration
Description:
Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.Use Case:
Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.Current Behavior:
Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.Expected Behavior:
The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.Impact:
Improved team efficiency…3 votes -
RC to Hubspot SMS Logging
Get the SMS logging recorded under the user’s name so that we can have accurate activity tracking.
3 votes -
Download Teams messages, including all reactions, images, files, and other documents shared within those messages.
I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?
3 votes -
HubSpot: Remember pop-up window settings
When we first sign into HubSpot and open the calling window, two windows open up. One pop-up within the HubSpot app and the other is an independent browser window (app.hubspot.com/calling-integration-popup-ui). It would be nice to have the system remember not to pop-up the in HubSpot window the next time we log in if the user has chosen to turn it off in the settings area.
3 votes -
Ringcentral voice announcing for outbound calls!!
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…
3 votes -
Pop up the app for inbound calls in RC for HubSpot CTI
Currently, when the calling option is set to Browser and the 'Pop up the app for inbound calls' is enabled, users will still need be on the HubSpot page to see the pop up window for inbound calls.
It would be great if we have an option for the pop up window to appear even if the end-user is not on the HubSpot page during the incoming call.
3 votes -
Unified Presence | Sync Status of RC for Salesforce to the RingCentral App
Sync Status of RC for Salesforce to the RingCentral App - Unified Presence. The RC Salesforce cti app does not have access to the glip presence. So, the presence status don't match in general..
3 votes -
MS Teams silent install for exe version
Add a silent installer for exe version in the downloads gallery
3 votes -
MS Teams presence status change in Audit Trail
Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.
We are looking for an option to prevent these status change logs from appearing in the audit trail.
3 votes -
Blocked numbers in the main super admin should not be blocked for other users.
When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.
3 votes -
HubSpot call log automation
Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.
3 votes -
Dynamics calling mode
Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics
3 votes -
Custom created properties in RingCentral for HubSpot integration
Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration
3 votes -
Outbound Calls to Pull up User records on Hubspot
Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen3 votes -
Inbound calls that are parked, should not be changed to outbound when picked up and being logged in salesforce
The salesforce CTI currently logs inbound calls as outbound if they are parked and picked up by another extension. This makes the reporting data unusable.
3 votes
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