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1282 results found

  1. It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut. Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior

    3 votes

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  2. It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut.Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior

    3 votes

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  3. Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.

    3 votes

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  4. Super admin able to get an access to all cases created on the account not just the user who created it.

    3 votes

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  5. As a long-term customer, I would like to request approval for the integration of automated text messaging with Aptly. This would enable us to automatically send scheduling reminders to our residents.

    After recently transitioning from Lead Simple to Aptly, we discovered that this feature is unavailable through RingCentral. This integration is crucial for our operations, particularly for our annual and biannual property checks, which require us to send 72-hour scheduling reminders and 24-hour courtesy reminders.

    Without this automated system, we will be manually sending over 2,000 text messages in 2025 alone, just to comply with our required process. This is…

    2 votes

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  6. We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription

    2 votes

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  7. Ability to auto-log the past SMS and add on the Task / Activity

    2 votes

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  8. Requesting to add the option for Call Transcription for this particular RingEX integration:
    https://www.ringcentral.com/apps/salesforce

    The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

    2 votes

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  9. Add SharePoint as a cloud provider for the RingCentral Archiver.

    2 votes

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  10. To have an option to connect Poly.ai integration with RingCentral.

    We are going to try to use this AI program to answer calls for reservations. We will need to be able to port calls over to them and back. Im not sure how to set this up. Can you point me in the right direction?

    2 votes

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  11. Ability to send Fax through RC for Hubspot Extension and to reflect the activity on Hubspot

    2 votes

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  12. Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.

    2 votes

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  13. Ability to add the Regarding call disposition on Create Call Log tool for Dynamics to RC Integrations

    2 votes

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  14. customer would like to have an ability where netsuite can automatically create a case during inbound call

    2 votes

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  15. Ability to integrate the Clio CRM to RingCentral platform without using Unified CRM to avoid the setup process in the browser extension.

    2 votes

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  16. Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.

    2 votes

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  17. As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.

    2 votes

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  18. We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field

    2 votes

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  19. We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?

    2 votes

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  20. Please give us option to add custom field in Workspace task

    2 votes

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