1282 results found
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Mass update setting of Cloud PBX portal for all users
Would like to have a setting for Mass update setting of Cloud PBX portal for all users.This will help to make changes easily for all the user who is using or integrated with cloud PBX.
3 votes -
Attach VM Audio file to the email transcription email
Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription
3 votes -
Add "Ask First' Feature to HubSpot Plug In
You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.
3 votes -
Embedded RC to track meeting time in a Teams Meeting
Ability to track MS Teams meetings in the embedded RC App for ease of access all in one place.
3 votes -
BT Cloud Work for Microsoft Teams
Details : Customer would like to integrate MS Teams with BT Cloud Work. They've downloaded the app and connected it, but when they try to use it to make calls it asks the user to download the RingCentral App (they have the BT branded app installed). If they download the RC app it doesn't allow them to log in.Significance of the feature : Customer advised that they use MS Teams a lot for their business and would like to integrate it with BT Cloud WorkCurrent behavior : Microsoft Teams embedded dialer is only available for RingCentral accounts
3 votes -
empower call queue
when someone calls the main line and the recipient of the call from a queue must be notified even if they are on a busy status.
just like dialing the direct line of the ext lets say they are on a call and there is incoming calls they heard a beep sound with the information of the caller but call queue are stop receiving calls or notif when they are on a busy status3 votes -
click to dial from google sheet with client's address for verification
we need this feature added so we can just dial from google sheet and without going to a different program or software, it will integrate this on rc app and will get all customers' details including their address to easily verify the account
3 votes -
Add a custom time length filter for call length.
This would be very helpful to me and other companies to pinpoint specific team member/department phone conversations. A time-length customization filter would allow targeting of VMs left, introductory prospecting calls, and help to understand what time length is a meaningful conversation for departments and team members.
3 votes -
Personalize User Status in RingCentral for Microsoft Teams
It would be a great idea if we could personalize the user status when on a call using RingCentral for Microsoft Teams. At the moment when the user is on a call, it is showing "Busy" and it would be great if we could change it to "On a Call"
3 votes -
Syncing HubSpot RC Chrome extension to RC desktop app directory
Recently, we've integrated RC with HubSpot, but the RC Chrome extension is only synced with HubSpot records such as contacts and leads. It doesn't sync with the main RC directory. Consequently, we can't transfer calls from the extension and can only make internal calls using the desktop app since the directory isn't accessible via the extension. Our goal is to sync both directories to enable seamless communication.
3 votes -
MS Teams Embedded APP - Presence Sync
I would like the MS teams presence sync to be available for user level instead of organization wide.
3 votes -
Sending unlimited SMS to TMobile users
Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users
3 votes -
ezlynx CRM integration
ezlynx integration
3 votes -
Generate an Alert/Notification for Errors Within RingCentral Cloud PBX for Microsoft Teams
This is helpful for Admin Users in monitoring their system whenever there is a system-generated error even if they are not logged into it
3 votes -
Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication
Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure…
3 votes -
Improve customer's call back response notification for RingCentral For MS Team
We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer.
The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to respond Yes, 4 to respond No, or 5 to respond "Call me Urgently".
If the customer chooses 3, 4 or 5, we are only getting a notification if the user has the RC tab in Teams open at the time. If they have teams open but are on the chat page, the…3 votes -
Reducing Toll-Free SMS Validation Time
Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding…
3 votes -
Write Back Phone Number for Microsoft Entra SCIM Provisioning
I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.
3 votes -
Custom Admin Role with view only permission
Customer is looking for a custom admin role to have a view only permission specifically for the "User Tab".
3 votes -
Calling all Phone Numbers at Once for Emergency Purposes
We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.
3 votes
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