1734 results found
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Set Default value for Related To items in Salesforce
For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.
4 votes -
MS Teams Embedded APP - Presence Sync
I would like the MS teams presence sync to be available for user level instead of organization wide.
4 votes -
Sending unlimited SMS to TMobile users
Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users
4 votes -
Performance reports analytics API needed! OR update to call log API endpoint!
So you're a manager and want to gamify and coach your reps who use RingCentral as their main dialer. You want an appropriate breakdown of call analytics and export/sync/integrate that data with a sales coaching and gamification platform (external to Ring Central). You currently have 2 options. You can use the Call aggregation data (Line Of Business Analytics) endpoint OR the List Company Call Records (Call log) endpoint. In ring central you have multiple ways of looking at call data. You can view call log reports, performance reports, and business analytics. The problem that arises is when wanting to integrate…
4 votes -
SMS messaging from a generic 5-digit number - For survey purposes
Currently, we use an API integration that simply sends a site-specific customer satisfaction survey that is sent 7 days after their order was fulfilled. This is a trigger that is automatically activated, the sms message is sent and seems to be in working order. However, the number that is defined as the outgoing phone number belongs to the user extension of our Administrator (1002) which is (617) 674-1243. Due to the scope of our business, we would like a non-area code-specific number (since we support multiple states). If possible, we would like to have this sent from a ##### number…
4 votesThis is possible using Enhanced Business SMS using the Shared Inbox feature. You might also look to Workflow Builder to help - as automations can be used to send SMS from other phone numbers (it requires some reading of the documentation though).
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Salesforce Call Barging CTD(click to dial)
Requesting to enable call barging when a call was initiated or received by RingCentral inside the salesforce CRM.
4 votes -
Archiver SFTP scheduling
Currently when configuring Ringcentral archiver with SFTP all connections are held open 24/7. This will slow down most FTP servers with more than 10-15 users on the archiver. SFTP connections should only open when the archiver has data that it needs to archive. We need a scheduling feature so that clients with large user counts can actually use the archiver.
4 votes -
RingCentral For MS Teams logins
Id like to be in a position where the RingCentral app automatically logs in when I start MS Teams.
4 votes -
Bulk SMS for Dynamic 365
We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.
4 votes -
Syncing RingCentral Performance Reports to Salesforce for non-Salesforce users.
Calls are being logged to Salesforce when users use the CTI dialer to make and receive calls. However, there are RingCentral users who does not have a Salesforce login to use the CTI dialer and their calls will only sync to RingCentral.Having all calls register to Salesforce (regardless if the user does not have a Salesforce login) would be helpful for data collection.
4 votes -
Disable Outlook Contacts From the RingCentral for Microsoft Teams
Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.
4 votes -
Write Back Phone Number for Microsoft Entra SCIM Provisioning
I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.
4 votes -
Allow directory sync API for RC Contact Center to sync custom fields/directory names.
In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…
4 votes -
Feature Request – Automatic Microsoft 365 Contact Sync in RingCentral Mobile App
Hi Team,
Currently, when Microsoft 365 contacts are synced to the RingCentral Mobile App, any updates or revoked contact information from Microsoft 365 are not automatically reflected within the app.
At the moment, customers are required to manually clear the cache/data on the RingCentral Mobile App in order for the updated contact information to sync correctly.
Would it be possible to consider adding a feature enhancement where Microsoft 365 contact changes automatically synchronize with the RingCentral Mobile App without requiring users to clear the app cache manually?
This would greatly improve the user experience and ensure contact information remains consistently…
3 votes -
See users who have used the RingCentral Integration for HubSpot
Ability to get a list of users who have signed into the RingCentral Integration for HubSpot
3 votes -
Disable email notification for MS Teams changes
Disable email notification for MS Teams changes.
For a couple of days now, I have gotten a message from service-uk@ringcentral.com saying first "Presence Sync for Microsoft Teams Disabled" and then "Presence Sync for Microsoft Teams Enabled", all while I have not done anything at all with Ring Central, nor have I done anything to the settings. Why is this happening? Can you please make it stop?
3 votes -
MS Teams meeting vs RC app
Sync status of MS Teams meeting with RC App during meeting. As of now while on MS Teams meeting , RC app remains on the current status (available) so users are receiving calls on RC app while on a meeting in MS Teams.
3 votes -
Set up Microsoft dynamics 365 to RingCentral mobile app
Set up Microsoft dynamics 365 to RingCentral mobile app.
3 votes -
archiver
Using the Archiver feature, specific to Smarsh it would be very helpful if you can customize the data or make certain data fields more descriptive when sending the data to Smarsh. Currently the data is sent as is and once the data flows into Smarsh many of the data fields are blank are use general terms. For example, allowing for the users first name and last name to flow through would be extremely helpful.
3 votes -
Allow Contacts from Connected Accounts (M365, Outlook, Google) to be Added to Favorites
Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.
In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.
Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.
Benefit / Business Justification:
- Improves user efficiency and contact accessibility.
- Provides…3 votes
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