1465 results found
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Edit RingCentral Custom Fields in SF
We do not use all the Custom Objects that are installed with the managed package, so the Custom Objects are taking up valuable resources. It would great if the we have the option to delete/remove the Custom Objects that are not needed, especially Custom Objects for Activities.
2 votes -
Salesforce Flow Builder
Option to create a salesforce flow to send a text using Ring Central.
2 votes -
Archiver - SMS Content
Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?
2 votes -
Group text capability in Dynamics 365
In the RingCentral Dynamics 365 integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.
2 votes -
Scheduled or time-based triggers in Workflow Builder
Triggers for workflows are around sms and calls, would be nice if I could trigger based on date and time as well. Like at 4pm say "Please check your time cards before leaving for the day team". I could do something like this via tasks and calendar but like the idea of being able to use it here also
2 votesWe are currently in the process of implementing this and hope to have it released in June.
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RC for Teams installer
Hello,
I'm trying to install the RingCentral for Teams Desktop Plugin for about 80 users (I'm a RingCentral Partner). I see that there's an EXE and an MSI for IT, but the MSI says "Non Auto Update." Can I deploy the EXE Silently since that auto-updates? If so, how?Or can I add a switch to the MSI to allow it to auto-update?
2 votes -
Ringsense and salesforce sync
The ability to sync "all" interactions with a salesforce contract record whether the call was taken from the mobile, desktop or originated through Salesforce.
2 votes -
Archiver
Ability to archive the previous recording prior to connecting the archiver
2 votes -
Add, remove, or cancel services without needing to talk to Retention
Customers should be able to add, remove, or cancel service completely without needing to call "Retention". I understand that security is a concern but if you are validating admins that login then allow them to make changes without having to jump through hoops or dark patterns to make changes.
2 votes -
RC for Salesforce - Call Disposition for Sales Engagement
Ability to bypass the manually selecting call disposition in Salesforce call logs to trigger the cadence in Sales Engagement
2 votes -
RC for Salesforce - Missed Calls Reports and Case Creation
Would like to be able to create a case automatically for Missed Calls and there should be a report of Missed call for all Users using RC for Salesforce
2 votes -
RC for Salesforce - Auto-logs for old/past SMS
Ability to auto-log the past SMS and add on the Task / Activity
2 votes -
RingSense AI controls on FreshWorks CRM
cx would like to have controls for ringsense AI on integrated CRM Freshworks.
2 votes -
AI Sip Server
To have an option to connect Poly.ai integration with RingCentral.
We are going to try to use this AI program to answer calls for reservations. We will need to be able to port calls over to them and back. Im not sure how to set this up. Can you point me in the right direction?
2 votes -
Dynamics 365 Call Logs - "Regarding" field
Ability to add the Regarding call disposition on Create Call Log tool for Dynamics to RC Integrations
2 votes -
Ability to View Itemized Bill on the Portal
It would be better to see the whole bill on the admin portal where it does not ask you to print it everytime you click the icon for viewing
2 votes -
Marked as call answered instead of missed | Dynamics365
As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.
2 votes -
RC for Salesforce - Using Matter as a Case for call logging
We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field
2 votes -
RingCentral for Salesforce - Call Transfer / Call Leg
We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?
2 votes -
Ability to assign an activity to a user in HubSpot reports
Currently, we don't have an option to assign an activity to a user in HubSpot reports.
After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.
2 votes
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