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1445 results found

  1. Option to only logs calls to 'Contact' records

    Option to only logs calls to 'Contact' records via Hubspot.

    In Hubspot, they have disabled 'Associations' from logging calls but it is being overridden in the RC custom telephony integration.

    This is currently a limitation; but the option to control where the calls is desired due to the number of associations linked to a single contact.

    2 votes
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  2. SSO Config routing to RC Desktop App - Diadlpad

    Are there directions to integrate the Ring Central Dialpad (https://app.ringcentral.com/calls/dialpad) with Microsoft Entra ID SSO? I am able to integrate it with https://service.ringcentral.com/application/overview but not the Dialpad

    2 votes
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  3. Hubspot for Internet Explorer

    2 votes
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  4. RC for Salesforce - Case Disposition feature

    Wants to use the case disposition in the Subject field instead of adding custom field in the Softphone.

    2 votes
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  5. Retell AI

    Integrate Retell AI to RingCentral

    2 votes
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  6. RC for Salesforce - Call Logging features

    We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.

    2 votes
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  7. Super Admin to access other user extensions access

    I hope there is a way for me to view the other user extension access as a Super Admin on the account

    2 votes
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  8. "Disconnected" calls in HubSpot

    Use a better transient status instead of "Disconnected" when a call is ended.

    2 votes
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  9. Bullhorn - Unified CRM Incorrect Action Type

    I’m still waiting on a resolution for the time zone issue as well as the action type being incorrect

    2 votes
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  10. Blackbaud / RaisersEdge CRM Integration

    Add Blackbaud / RaisersEdge CRM Integration

    2 votes
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  11. enable sso on desktop phones

    Enable SSO to desktop phones to add more security

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  12. Hubspot - Native Dialer Call Logs/Recordings

    RC for Hubspot CTI is not registering the contact information for calls

    2 votes
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  13. RingCentral CRM Extension for Load Board

    Currently customer is using CRM call Load Board which is integrated with RingCentral using a chrome extension called RingCentral CRM Extension. Recently, they had issue with the SMS feature which changes some of the characters of the text. Upon checking, customer is still using the RingCentral Phone App, so I ask customer to use the RingCentral App instead and that fixes the issue. With this, I ask customer to uninstall the RingCentral Phone App, But after doing so, the customer is no longer able to use the Chrome extension, which allows them to dial out directly from the CRM using…

    2 votes
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  14. Installing Unified CRM using Firefox

    Will the integration work with the Firefox browser addon if I have the RingCentral Firefox addon installed? I do not use Chrome as my default browser.  If I but install the Clio RingCentral addon through Chrome could I use the integration if I sign on to Clio using Firefox?

    2 votes
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  15. RC for Hubspot - Auto Log Calls to control by Admin only

    Customer wants to control the Auto-Log calls settings of all Users that is using RC for Hubspot extension

    2 votes
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  16. User Provisioning configuration in Azure

    UserName and Email Address in Azure, I believe it doesn’t like that theses values are different. Is there a way around this? At this time we need these values to be different for system reasons.

    2 votes
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  17. Microsoft Teams

    Provide ability to all non higher level access or non admin in Microsoft to set up presence sync

    2 votes
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  18. Have the parks and extensions listed on the same page in the HUD

    Include the parks and extensions on the same page in the HUD on the RC phone app on desktop

    2 votes
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  19. The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP.

    The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP. They are looking to be notified when the devices go offline and come back online.

    2 votes
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  20. Enable Super Admins to Disable Email Notifications at the User Level for HIPAA Compliance

    Please implement a feature that allows super admins to disable email notifications for individual users to ensure compliance with HIPAA regulations. This capability will enhance data security and protect sensitive information.

    2 votes
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