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1444 results found

  1. RC for Salesforce - Missed Calls Reports and Case Creation

    Would like to be able to create a case automatically for Missed Calls and there should be a report of Missed call for all Users using RC for Salesforce

    2 votes
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  2. Aptly

    As a long-term customer, I would like to request approval for the integration of automated text messaging with Aptly. This would enable us to automatically send scheduling reminders to our residents.

    After recently transitioning from Lead Simple to Aptly, we discovered that this feature is unavailable through RingCentral. This integration is crucial for our operations, particularly for our annual and biannual property checks, which require us to send 72-hour scheduling reminders and 24-hour courtesy reminders.

    Without this automated system, we will be manually sending over 2,000 text messages in 2025 alone, just to comply with our required process. This is…

    2 votes
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  3. RC for Salesforce - Auto-logs for old/past SMS

    Ability to auto-log the past SMS and add on the Task / Activity

    2 votes
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  4. RingSense AI controls on FreshWorks CRM

    cx would like to have controls for ringsense AI on integrated CRM Freshworks.

    2 votes
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  5. Sharepoint - RingCentral Archiver cloud option

    Add SharePoint as a cloud provider for the RingCentral Archiver.

    2 votes
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  6. AI Sip Server

    To have an option to connect Poly.ai integration with RingCentral.

    We are going to try to use this AI program to answer calls for reservations. We will need to be able to port calls over to them and back. Im not sure how to set this up. Can you point me in the right direction?

    2 votes
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  7. Ability to send Fax through RC for Hubspot Extension

    Ability to send Fax through RC for Hubspot Extension and to reflect the activity on Hubspot

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  8. Dynamics 365 Call Logs - "Regarding" field

    Ability to add the Regarding call disposition on Create Call Log tool for Dynamics to RC Integrations

    2 votes
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  9. Netsuite ticket creation

    customer would like to have an ability where netsuite can automatically create a case during inbound call

    2 votes
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  10. User Provisioning should not have a welcome Email

    Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.

    2 votes
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  11. Ability to View Itemized Bill on the Portal

    It would be better to see the whole bill on the admin portal where it does not ask you to print it everytime you click the icon for viewing

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  12. Marked as call answered instead of missed | Dynamics365

    As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.

    2 votes
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  13. RC for Salesforce - Using Matter as a Case for call logging

    We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field

    2 votes
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  14. Intergrate with crm OODO

    Do you intergate with OODO

    2 votes
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  15. RingCentral for Salesforce - Call Transfer / Call Leg

    We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?

    2 votes
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  16. Enable MFA for super admin only

    Enable MFA for super admin only

    2 votes
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  17. Do Not Disturb

    RingCentral should automatically switch to “Do Not Disturb” mode when a user is attending a Microsoft Teams meeting or call

    2 votes
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  18. Ability to assign an activity to a user in HubSpot reports

    Currently, we don't have an option to assign an activity to a user in HubSpot reports.

    After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.

    2 votes
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  19. RC for Salesforce - Auto-login to the CTI Adapter

    Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.

    We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.

    2 votes
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  20. clickup

    Can you please create a native integration with Clickup for notifications of calls, voicemails, recordings, ai transcribed notes, SMS messages etc.

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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