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1444 results found

  1. Limit access to contacts in HubSpot

    limit access to their CRM contacts, as the current settings allowed all users to see everyone in the CRM

    1 vote
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  2. FieldPulse

    They have an open API and are a CRM and field service software.

    1 vote
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  3. ISP Connection Log

    User wants to have/implement 'ISP Connection Log' to monitor their system.

    1 vote
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  4. Salesforce call queue calls

    Ability to remove or do not show the calls from call queuee under all calls tab of Rc for SF

    1 vote
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  5. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies…

    1 vote
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  6. Blocked numbers in the main super admin should not be blocked for other users.

    When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.

    1 vote
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  7. RC for Salesforce - Customizing Type field on Task

    "Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"

    1 vote
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  8. zendesk

    Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

    Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

    1 vote
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  9. zendesk

    The Ability to configure a dual ringer inside Zendesk when using Ring Central. Currently you can only specify the individual audio device.

    1 vote
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  10. LMN

    If ringcentral would communicate with the crm portion of LMN for landscape software to automatically add notes to customer profiles automatically.

    1 vote
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  11. Contacts in Clio CRM using RC App Connect

    Our office is having trouble making RingCentral recognize our Clio phone number. We are looking to add notes to our calls and have those notes appear in our Clio call log. Since RingCentral has not recognized our Clio contacts, we can’t have our call notes appear in Clio. Attached is a screenshot of me calling my personal phone and adding notes. You can see that RingCentral does not recognize it as a contact. Yet, in the screenshot with Clio, I am, in fact, a contact within our Clio system.

    1 vote
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  12. Transferred calls returned to transferor if the receiving extension does not answer.

    Transferred calls returned to transferor if the receiving extension does not answer.
    For example, Extension 1000 transfers call to Ext. 1007 - Ext. 1007 does not answer. Call gets returned to Ext. 1000.

    1 vote
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  13. RingSense Interactions Tab

    RingSense does not have the ability to view the interactions for a single user. It would be helpful to include the internal calls to the ALL interactions tab instead of the My Interactions Tab only.

    1 vote
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  14. Infor Cloudsuite CRM

    Please add the Infor Cloudsuite CRM

    1 vote
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  15. Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a

    Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a

    1 vote
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  16. Integrate CRM system 'Charity Log'

    Integrate 'Charity Log' CRM system with Ring Central

    1 vote
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  17. Enable user to have option to resize RC for Salesforce Dialer

    Enable user to have option to resize RC for Salesforce Dialer

    1 vote
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  18. Presence Sync mapping in Teams integrations

    If I'm in an external stakeholders meeting, I would want not only my RC for Teams App to show I’m busy, but also my Ring Central App. It should behave the same as if I was on a PSTN call.

    Is there a reason why it doesn’t behave the same?

    1 vote
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  19. Enable Voicemail Queue and Direct Playback in Salesforce

    Customer would like the ability to manage voicemails directly within the Salesforce applet instead of relying on email delivery, which currently provides only a link rather than an attached file. He is requesting a voicemail queue feature within Salesforce that allows users to view, prioritize, and play voicemails directly from the applet, similar to how calls are managed. This would streamline workflow, improve efficiency, and eliminate the need to switch between platforms to access voicemails.

    1 vote
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  20. Ability to see the External Shared Contact Directory in RingCentral for Salesforce Softphone

    We are not seeing Search results when we search for an External Shared Contact Directory in the Salesforce Softphone. They show up in the RingCentral App outside of SalesForce but not getting any results in the Softphone in Salesforce.

    1 vote
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