Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1452 results found

  1. Ability to remove/modify options on Call logs on Salesforce CTI

    Enable a feature wherein users are able to modify to remove/add options on call log

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. Warm Transfer call for Yealink T4*U, T5*W and W7*P

    Warm Transfer call for Yealink T46U, T48U, T57W and W76P
    Feature Request : Warm Transfer call for Yealink T46U, T48U, T57W and W76P

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U, T57W and W76P

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. To removed recruitment and staffing offers from Prohibited campaigns

    Customer need to have sms feature for his recruitment and staffing business

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. auto reply sms for new customers

    for the system to send automated text to customers once the system detects they are a new patient

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Time Based Call Routing in Visual IVR editor

    Please add date/time and formula based call routing in visual IVR setup.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Automatic resending of failed faxes

    To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts.

    Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  8. SSO log in

    Option to sign in directly to app.ringcentral.com or RC app via IDP-initiated SSO

    1 vote
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Allow the Salesforce CTI to view extended SMS History

    Allow a feature on Salesforce wherein the CTI would be able to have an extensive view on the previous call/SMS history

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  10. Unified Presence | Sync Status of RC for Salesforce to the RingCentral App

    Sync Status of RC for Salesforce to the RingCentral App - Unified Presence. The RC Salesforce cti app does not have access to the glip presence. So, the presence status don't match in general..

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  11. RC for Hubspot SMS Notification

    Would like to have a notification when receiving an SMS from RC for HubSpot

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  12. https://onehq.com/

    Integrate One HQ a CRM for the Insurance industry

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  13. Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

    Feature Request: Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

    Request Summary:
    We would like to request a feature enhancement where the RingCentral app automatically attaches recorded meetings to the related Salesforce ticket reference when a user schedules, hosts, or records a meeting associated with a Salesforce case.

    Problem Statement:
    Currently, agents and users who conduct multiple meetings per day must manually download and upload the meeting recording to the relevant Salesforce ticket. This process is time-consuming and introduces the risk of human error, including attaching the wrong file or forgetting to upload the recording altogether.

    Proposed Solution:
    Introduce an…

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  14. Easier selective call acceptance

    We operate a shelter for abused persons, so we get a lot of calls from abusers, exes, etc. It would be awesome to have a feature where, after hours, we could toggle on “selective call acceptance” with a pre-populated list of caller IDs from clients, police, social workers, etc.

    Call screening is great, but when you’re dealing with stalkers etc., it’s not really enough.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Park Waiting Alert

    When a parked call is sitting for x amount of time (example, 30 seconds) make the line blink and maybe have a sound different to the normal ring play to remind everyone that we should really be getting back to it before it times out or the caller gets annoyed and hangs up. This is very important for restaurants. This was a feature on our very old phones through Spectrum Business and I'm surprised it's not already built into the Poly phones for Spectrum Enterprise.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. HubSpot Shared SMS Inbox Integration for Company Main/Direct Number

    We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.

    Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:

    Access and view all incoming messages sent to the company main number

    See the SMS logs associated with relevant contacts or leads

    Send and reply to SMS messages directly within the same thread

    This would improve visibility, coordination, and responsiveness across teams managing customer…

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  17. Salesforce

    Summary:
    When an incoming call is received via the RingCentral App, the call notification overlay takes focus and covers the screen, interrupting active tasks such as typing. This occurs for all team members, even when someone else answers the call (e.g., a colleague answers, but the overlay still appears for others).

    Impact:
    While the interruption is brief, it happens consistently throughout the day and disrupts workflow, particularly during typing or data entry. This frequent disruption is becoming increasingly frustrating for the team.

    Request:
    Is there a way to adjust the overlay behaviour or limit it to only the intended call…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Add Desktop App Chat to Google Workspace Add-on App Integration

    In addition to the ability call people in RingCentral who are mentioned in emails from the Google Workspace addon, add the ability to send them a chat message directly from Gmail.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Integrate active campaign CRM with Ringcentral phone

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  20. Netsuite logging

    Log a call to Netsuite eventhough it is not Affilaated with any company

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
1 2 … 42 44 46 … 72 73
  • Don't see your idea?