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1444 results found

  1. Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform

    Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform

    1 vote
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  2. Klara Integration for Push to Text

    If a caller is waiting in the call queue, callers should have an option to opt in for SMS/Push to text with the help of Klara Software Integration.

    For Example:
    "If you want to continue to hold and speak with an agent, press 1. If you want to receive an SMS so an agent will reach out to you, press 2" The caller should receive an SMS based from what they selected from the IVR.

    1 vote
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  3. Salesforce Mtaching fields

    We are currently using a custom field on our Opportunity object for matching related cases. Is there a way to use multiple fields for matching? For example, sometimes we contact clients on their main phone number, but they also have an alternate phone number too. We'd like communication with either their main or alternate phone numbers to return matches in RingCentral. Is this possible, or can you only match using one phone number field?

    Thank you!

    1 vote
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  4. Auto-Answer in Salesforce RingEx

    Would be great if Auto-Answer in Salesforce is also available in RingEx and not just in RingCx/CC account

    1 vote
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  5. We would like to play an announcement or text to speech, while using the API to make a call.

    We would like to play an announcement or text to speech, such as "Your document has expired." Kindly provide a revised version as soon as you can. We can play "Thank You" while using the API to make a call.

    1 vote
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  6. Dynamics ticket

    Ability to assign the tickjet to the user who take in the all and not the main admin

    1 vote
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  7. RingCentral Applications Should Show Common Area Phone Contacts

    RingCentral App users are expecting to see in the company contacts list the common area phone numbers. Please refer from the list of contacts in RingCentral Service Web.

    1 vote
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  8. Click to Dial on Hubspot mobile

    Would like to have the ability to just tap on a phone number on an email or in Hubspot mobile and will dial out in RingCentral app

    1 vote
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  9. Task Tab on the Desktop App -

    I would like to see my tasks on the sidebar like I can see my text messages.
    Now, I must remember that I assigned a task, so go to the individual name and click tasks.
    It is very labor-intensive

    1 vote
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  10. AI notes from RingCentral automatically loaded into Advyzon

    Some have suggested this for other integrations - just throwing the hat in the ring for all Advyzon users!

    1 vote
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  11. Sunbase

    We'd like to integrate with our CRM https://www.sunbasedata.com/

    1 vote
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  12. SCIM

    Ability to make changes on the main super admin without disbaling the SCIM

    1 vote
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  13. Display Settings in Salesforce

    (1) Unresponsive SMS 'Related To' field but has matching Phone Fields
    (2) Inbound and outbound call activity will not save to Prospect or Account records when logged.

    It would be great if these features are available!

    1 vote
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  14. contractor foreman

    Would be great to get an integration with Contractor Foreman

    1 vote
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  15. Transmit numbers on Hubspot as phone numbers not as a text

    1 vote
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  16. Fax with disclaimer

    Attach disclaimer in sending fax

    1 vote
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  17. MS Teams EA

    Ability to set uo the MS Teams EA without tieng to sspecific user account

    1 vote
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  18. Allow for Company name to be displayed on SMS

    When sending out SMS display company name instead of just phone number.

    1 vote
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  19. Hubspot call queue

    RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue

    1 vote
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  20. Hubspot Call Queue Activity

    Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion

    1 vote
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