1536 results found
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Turn off the park location tone
Have an option to turn off or change the park location tone/ring tone when the call is on park.
1 vote -
Report to Track User Activity on Integrated Cloud Apps (Dropbox, Google Drive, Box) in RingCentral
We need to know has any user's used the Dropbox, Google Drive, Box, etc apps that are integrated into Ringcentral
We are needing to know is there a report that can be pulled by your Team or our Admin portal1 vote -
RingCentral to be default text/sms messaging app on android
allow RingCentral app to be on the list of messaging apps on Android devices with ability to chose as default
1 vote -
Salesforce Mobile
Enable users to log calls through SF Mobile, the same as the web version
1 vote -
Salesforce integration ringer
SPOG allows the splitting of audio devices. I wish the SF connected did the same. We are an inbound shop with peaky traffic, and would really appreciate a ringer. We could adjust tone and volume on - separate from the audio device / headset. There are cases when this would be helpful to increase or decrease ringer levels and tone.
1 vote -
New template for Workflow Builder
We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users receive for incoming SMS). Can this option be added through workflow builder?
1 vote -
New template for Workflow Builder
We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users recevie for incoming SMS). Can this option be added through workflow builder?
1 vote -
Auto Answer all incoming calls
when callers dial the main line they want to have the feature to automatically answer all the calls and place them on hold while waiting.
1 vote -
Dial out through RingCentral mobile app using the Clio mobile app
To be able to dial out through RingCentral mobile app using the Clio mobile app. Use the integration on our mobile phone apps
1 vote -
Expand Call History Availability in Salesforce Integration Beyond 7 Days
Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.
Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.
Enable the Salesforce integration to match the "All time" call history…
1 vote -
Report for users who are integrating RingCentral with other solutions.
Report for users who are integrating RingCentral with other solutions.
1 vote -
Visibility of Voicemail Logs for Co-Recipients on App Connect
Description:
Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.Current Limitation:
- App Connect does not currently support displaying voicemail logs for co-recipients.
- Caller ID for standalone inbound calls is also not displayed within App Connect.
- These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.
Business Impact:
Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility…1 vote -
Intergation with TE Recruit/Top Echelon/Big Biller
Intergation with TE Recruit/Top Echelon/Big Biller
1 vote -
I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries
I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries
1 vote -
Improve Real-Time Call Sync for Co-Recipient Voicemail and CRM Dialer Events
Currently, when calls are received via RingCentral Phone or other RingCentral apps (outside of App Connect), the Name/Number and associated call events are delayed by approximately 5 minutes before appearing in CRM call logs. This delay affects all CRMs integrated via App Connect, including Redtail.
Expected Behavior / Feature Request:
Enable real-time syncing of all call events (including co-recipient voicemails) across all CRM integrations.1 vote -
1 vote
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SSO
Use SSO through Azure > MyApps > RingCentral
1 vote -
Request for Integration with Orange CRM
Request for Integration with Orange CRM
We would like to request integration with Orange CRM. Our goal is to leverage your AI capabilities not only for customer service tasks—such as accessing customer account information, processing cancellations, and issuing refunds—but also for onboarding new customers.
Specifically, we’d like your AI agents to be able to collect and process new customer information and complete sign-ups directly through the system. By combining this functionality with RingCentral for call handling, we can create a comprehensive, end-to-end solution for both customer service and sales. This would make RingCentral a true one-stop shop for our business…
1 vote -
RingCentral for Salesforce - Cadence SMS features
Automated SMS Sales Cadence and Text Blast feature in RC for Salesforce app
1 vote -
"Every 3 days" option in Customized workflow
The Customer wants to have a specific option in the recurring setting in the Customized Workflow (Scheduled). Right now, it's only limited to "Every day" then "Every week". They also want an option when a certain keyword is sent through text that would disable the recurring feature in the same Workflow.
They don't want to create multiple workflows per patient.1 vote
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