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1444 results found

  1. integration with shopify so all customer communication can sync within the shopify platform

    integration with shopify so all customer communication can sync within the shopify platform

    1 vote
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  2. Integrate with Curve Dental

    Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!

    1 vote
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  3. Remove Draconian Rate Limits

    RingCentral's rate limiting renders the API of limited use compared to competitors. Having worked with Twilio, Shopify, BigCommerce, Google, and many other players in the e-comm space, I can easily say RingCentral's API is the worst due to these limits. Even the stated rate limit/extension/minute fails when implemented properly and you must apply second level organizational limits on top of that. I, and many others, would benefit from more useful limits and ultimately, this would make RingCentral more competitive.

    1 vote
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  4. RC App Connect - RingOut to Deskphone  

    Ability to use Deskphone as answering device in RC App Connect integrations to the CRM

    1 vote
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  5. Call Queue Status Optimization on SalesForce

    Users to automatically update the call queue status on Salesforce after call has ended

    1 vote
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  6. Kroll (By Telus)

    https://www.telus.com/en/health/health-professionals/pharmacies/kroll

    We have a potential clientele (Pharmacies) that use Kroll, link above, to allow callers (Patients) to access their prescriptions and renew via phone. Client wants to move to Ring Central but it is critical that we integrate with Kroll to maintain the existing flow of information and available functionality.

    1 vote
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  7. Zoho Integrations with RingCentral

    Allow user to reflect Zoho contacts to RingCentral Desktop app

    1 vote
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  8. Add a time frame to DND status

    We need the ability to add a timer to DND setting. We have users who set this when on meetings or at lunch, but then they forget to change their status as available affecting the phone queues for everyone. The ability to clear the status after a selected time frame would be greatly appreciated so that it's not reliant on manual updates.

    1 vote
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  9. dat one integration

    Need a click to call feature with DAT One website

    1 vote
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  10. Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal

    Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal

    1 vote
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  11. display platform status in enterprise monitoring tools

    Provide an API that monitoring and/or automation tools like Dynatrace/ServiceNow can use to pull platform status so information can be made available on dashboards and proactive notifications can be made to end users when there are outages.

    1 vote
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  12. RC for Hubspot - Call Logs to Inbox Sync

    Arrive in the "Calls" section of the HubSpot inbox (this can neither be done through HubSpot's workflows nor manually moved into this section; instead an integration must place them there). Automatically assign the HubSpot conversation Contact to the relevant phone number; for several months now we have been manually unassigning the default contact for these emails - officeathand@ringcentral.biz - and manually searching for the contact's phone number (which takes up a lot of time having to do this for every voicemail we receive)

    1 vote
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  13. vulnerability

    I'm going to try this a fourth time without getting closed. Please keep the discussion in the case. I jump locations and its hard to keep up with a phone.

    We need this vulnerabillity solved. Its a 2022 CVE so it should have been addressed prior to inventory going out.

    Details: A recent vulnerability scan from Trace Security found the following. It affects the T42G/S, T33G, CP925, WF50 This was scanned on July 2024. Vulnerability: Diffie-Hellman Ephemeral Key Exchange DoS Vulnerability (SSL/TLS, D(HE)ater) The remote SSL/TLS server is supporting Diffie-Hellman ephemeral (DHE) Key Exchange (KEX) algorithms and thus could be…

    1 vote
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  14. Hubspot countdown timer

    Remove the countdown timer every after call on Ringcentral for Hubspot. Save the call imeediately right after it ended

    1 vote
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  15. Salesforce integrations features for Hotline Platform

    Our ask is to help us connect the RingCentral hotline call log with the
    date and time of the call to the Salesforce CRM. This is something that
    should not take 2 months and 70 hours on the phone

    1 vote
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  16. HouseCall Pro integration

    Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro

    1 vote
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  17. Super Admin to view and edit the workspace on his end.

    The client wanted to have an option to view and edit his employees with RingCentral workspace on his end.

    1 vote
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  18. Clearview Escalation Process

    Currently, when a customer encounters an issue with the Clearview system, the escalation process follows an inefficient path:

    1. Advanced Support Engineers escalate the issue to Nice incontact
    2. Nice Incontact then escalates the issue to Clearview
    3. Clearview raerly interacts directly with the customer, leading to a game of telephone.
    4. Advanced support Engineers and Nice Incontact representatives lack accesss to Clearview systems, making troubleshooting from our end non-existant. Tjhis process results in unnecessary delays, miscvommunication, and customer dissatisfaction, as issues that could be resolved quickly instead require multiple escalations.

    Proposed Solutions:
    1. Direct Escalation by Technical Account Managers
    Since Clearview issues are…

    1 vote
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  19. Auto xplorer or get my auto should be integrated with ringcentral so I dont have to use multiple applications

    Auto Xplorer or GetMyAuto should be integrated with ringcentral so I dont have to use multiple applications. https://dealers.getmyauto.com/

    1 vote
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  20. Ortho2 edge Integration

    Ortho2 edge Integration is a system that enables Orthopedic services to get details and post details of their patients. RingCentral could have an integration that will enable this integration to work.

    0 votes
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