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1445 results found

  1. Display a not stating that the call is transferred from user A

    When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  2. To have an initial sms for opt in and opt out automated message

    To have an initial sms for opt in and opt out automated message

    2 votes
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  3. RingCentral for Google conference call

    The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group

    2 votes
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  4. Open Analytics to own company google spreadysheet after downloading the call logs.

    Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.

    2 votes
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  5. Disable Headset and Advanced in RC App

    when on an MS Team call, and a call comes in on the RingCentral app, it will disconnect the MS Team callThis is a feature we use and we purchased our entire headset fleet to utilize call control. Having to turn it off to keep from being kicked off other calls is unacceptable. Why is this the solution to prevent this from happening?

    2 votes
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  6. BenefitZone

    A CRM Integration for BenefitZone (Gen4 is it's legacy name) would be huge for insurance brokers. It's one of the top-used and oldest used CRM for employee benefit insurance brokers. https://www.benefitzone.com/

    1 vote
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  7. Dentrix Dental Software

    My partner has numerous dental clinic customers who utilize Dentrix Dental Software. Developing a prebuilt integration for this software would significantly facilitate our promotion of RingCentral to these clients, as they would not need to incur additional costs for developer-led integration.

    1 vote
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  8. Zendesk ticket

    Ability to remove the ticket status on RingCentral widget

    1 vote
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  9. Hubspot native integration

    1. Customr do not want to see two RC Hubspot window when making calls
    2. If in case that there are two windows they want the RC Windows to be both movable just like the other one
    1 vote
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  10. User Account MAC/Delete at a Future date

    It would be nice if we could set a future date on the Disable User confirmation window, so we can schedule out our MACD's. User will be disabled on X date and time. rather than instantly.

    1 vote
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  11. Display Extension DND Status in RingCentral Admin Portal

    Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

    This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

    A visual indicator (e.g., icon or label) showing…

    1 vote
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  12. Connectlingua Integration

    Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.

    https://www.interactcx.com/connectlingua

    1 vote
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  13. Updating the RingCentral App of all users at once Using the auto-update MSI feature for the RingCentral Windows desktop app

    Description:

    We would like to request a feature enhancement for the RingCentral Desktop App MSI installation process.
    Currently, IT administrators must manage updates on a per-user basis, which is time-consuming and inefficient in a server or multi-user environment.

    Requested Feature:
    Enable a centralized auto-update mechanism that allows IT to push updates across all users from the server, without requiring manual intervention for each user individually.

    1 vote
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  14. RingCX HubSpot Extension Ability to send SMS

    While using the RingCX HubSpot extenstion you should be able to send SMS by hovering over the contact records phone number just like you can with the EX extension. You should also be able to send SMS through the workflows with the CX extension. It is inefficient to have agents go back and forth between EX and CX so they they can do SMS.

    1 vote
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  15. mangomint

    booking Software

    1 vote
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  16. RingCX SFDC Embedded Agent -doesn't auto remember the previous call and not showing a match

    Issue: When a customer calls in and their phone number is associated with multiple Salesforce accounts, the system does not automatically recall the account from the previous interaction. As a result, it fails to show a match or defaults to presenting multiple matches.

    Expected Fix:

    The system should automatically associate the incoming call with the same account that was used in the most recent interaction. For example, if the last call was matched to Account 1, the system should prioritize and automatically match the incoming call to Account 1 instead of prompting for selection among all associated accounts.

    1 vote
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  17. Outbound call direct from salesforce

    Summary:
    We would like to enhance the integration between CX and Salesforce to allow outbound calls initiated by clicking customer numbers to be placed via the appropriate queue, rather than defaulting to the company number.

    Requested Improvement:
    We request that when an agent clicks on a customer number in Salesforce:

    The call is initiated via the appropriate queue automatically, based on the customer’s associated school.

    The system intelligently maps the contact to the correct outbound number or queue, eliminating the need for manual number pasting and queue selection.

    Benefit:
    This enhancement would significantly streamline the calling process, reduce agent frustration,…

    1 vote
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  18. Outbound call direct from salesforce

    Summary:
    We would like to enhance the integration between CX and Salesforce to allow outbound calls initiated by clicking customer numbers to be placed via the appropriate queue, rather than defaulting to the company number.

    Requested Improvement:
    We request that when an agent clicks on a customer number in Salesforce:

    The call is initiated via the appropriate queue automatically, based on the customer’s associated school.

    The system intelligently maps the contact to the correct outbound number or queue, eliminating the need for manual number pasting and queue selection.

    Benefit:
    This enhancement would significantly streamline the calling process, reduce agent frustration,…

    1 vote
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  19. Forward calls from Hubspot to desk phones or RC app

    Ability to forward incoming calls to desk phones or RC app from Hubspot

    1 vote
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  20. ring central & optus should have AI to Ring Central and optus partner

    is optus getting AI integrated also

    1 vote
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