1443 results found
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Ability to Download RingCentral Training Videos
I need to know if we can download the training videos. We have our own LMS where we can assign training to users and I am not able to do so when they are just linked to a page such as where your videos are hosted. Is there a path or medium to download them?
1 vote -
RC for Hubspot - Call Logs automatically populated in Deals
We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.
1 vote -
Access to Company Call History from Zapier integrations
When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.
1 vote -
Bulk editing of users in the account
Bulk editing of users in the account
1 vote -
Bulk editing of users in the account
Bulk editing of users in the account
1 vote -
Dynamics
Ability to use the RingCentral account in a different organization
1 vote -
MS Teams Share option
Ability to have a share via text , via email and via message on VM using the MS Teams EA . Just like on RC App
1 vote -
RC for Hubspot features
Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses. The Ring/HubSpot app does not give the option for "Ask First" transfers when making calls through the app, only when making calls through the browser.
1 vote -
RC for Zapier - API Creating shared contact
They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.
1 vote -
HHA Exchange
HHA Exchange is the biggest Web-based system to manage homecare in more than 15 states of USA . There are more than a million patients' and over 2.5 million caregivers' are being processed through HHA Exchange. The agencies that uses HHA exchange, has a very high call volume to maintain the process. Integrating Ring Central with HHA Exchange will make the job easier for the users to maintain the workflow very well. Please look into it.
1 vote -
RingCentral for Salesforce - Auto populate fields for New cases
We would like to enable a feature wherein the Account and Contact name would automatically be populated in Salesforce whenever we would create new cases when calls are made
1 vote -
Enable AI to become a Chat User
Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident…1 vote -
MS Teams deployment
Ability to view the groups that successfully received the deployed policies / teams ea
1 vote -
RingCentral for Teams Desktop Plugin integration with Zoho CRM
We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.
If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.
Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?
We have already tried different phone…
1 vote -
Salesforce Automation
Flows in SF Jungo specifically for Automation should be available
1 vote -
forward certain sms to specific email
Would like to be able to auto forward SMS text messages from a certain phone number, or that has certain content, to an email address.
1 vote -
Integrate Asana into Ring Central App Connect
Integrate Asana into Ring Central App Connect. We use Asana as a CRM and as a customer support tickets with our customers and vendors, so integrating it with RC for the CRM use would speed up our operations.
1 vote -
RC for Google - Meeting feature
Ability to use the Audio meeting only in the Google Workspace / RC for Google instead of Video Meeting. Not all clients are confident with Video Meeting.
1 vote -
Workflow where your presence will auto-change in the RingCentral app based on your office hours or set hours. For example, if you don't work
Could you create a Workflow template where your presence will auto-change in the RingCentral app based on your office hours or set hours? For example, if you don't work on weekends, your presence should auto-change to Invisible or DND.
1 voteWe love this idea. We are planning an upcoming feature called Scheduled workflows which should be the perfect way to help manage presence statuses. We will try to include this ability in that release in Q3 2025.
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Limit access to contacts in HubSpot
limit access to their CRM contacts, as the current settings allowed all users to see everyone in the CRM
1 vote
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