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  1. smokeball advertise that their crm is compatible with us.
    they have their own support for this https://support.smokeball.com/hc/en-us/search?utf8=%E2%9C%93&query=ringcentral

    Unfortunately we dont have the same.
    Please consider to have this supported in the future

    writting this on behalf of client
    Customer Name: Ali
    Company Name: Fam Bam Family Law
    UID: 279029125

    Regards
    Ram Carillo
    APAC Support Team

    1 vote

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  2. When the called or calling party disconnected the call, disconnect the call right away instead of having the time running without having waiting for the user to disconnect the call. This will increase company's productivity.

    Sometimes due to some network issues user will still stay on the line without knowing the other line disconnected the call already.

    Limit the attempt time as well when having a bad connection error, disconnect the call if it take longer

    1 vote

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  3. Ability to enable SSO with 2 tenants for Microsoft Entra into one RingCentral Account

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  4. Business Analytics, RingSense Performance Reports to go in 1 location - prefers to use Slack

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  5. We also need the ability to be able to tag Salesforce data (users, job orders, job applicants etc.) within RingCentral.

    1 vote

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  6. include a mute button feature on the Outlook Desk app while on audio conference

    1 vote

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  7. It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording

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  8. Currently, the outlook integration app has two kinds of outlook phone call handling

    1. The select to dial as you can see on the screen, it works perfectly

    2. The call contact (like button on contact card). The 'Call' menu in the contextmenu by right click on contact should be the same as the call button on contact card.

    It would be great if we have an option to make a call under the 'Contacts/People'(listed in the Global Address List), personal contacts, and shared contacts.

    1 vote

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  9. Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine

    1 vote

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  10. telephonySessionId is the value that the API RingOut return to the client after a success outbound call is originated. And this is also the unique key across multiple Webhook events related to a single call. This is the only info that the client application know about the call, so accessing the Call Record Detail using this telephonySessionId is a must have feature because filtering this value using the API List User Call Records will slower that getting the record detail directly using API Get User Call Record.

    I hope you can make the API Get User Call Record accept telephonySessionId…

    1 vote

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  11. It would be great if there is a feature to remove/disable Meetings and Chat in Embedded App

    1 vote

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  12. We like to use the office dog and funny moments from meetings as emojis :)

    1 vote

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  13. I wanted to know the benefits and have a tutorial or implementation separate from the support site that can help me check the pros and drawbacks when purchasing the RingCentral Automator from RingCentral Labs.

    1 vote

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  14. Customer wanted to know more about the RingCentral Automator by RingCentral Labs. What are the pros and cons and benefits if he will be going to avail it. He wanted to have like an implementation training about it.

    1 vote

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  15. When I make a phone call using RingOut API, the Webhook sends out events with 2 different telephonySessionId. I know that this is a two-legged call, which will produce a telephonySessionId for each leg. But all the events sent out by a single call should have a consistent ID to help the client aware of the full flow and can decide which event to handle, and which one to ignore.
    My suggestion is having an attribute named originalTelephonySessionID in all events related to a RingOut call, its value should be exactly the same as the ID returned from the RingOut…

    1 vote

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  16. Specific Ring tone Request per IVR or Site and Call Queues.
    For Polycom phones

    1 vote

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  17. On the RingCentral desktop application, when viewing parked calls in the HUD, you can no longer see how long someone has been on park for. This feature was recently removed. I am not sure why. If the receptionist have an influx of calls and many parked calls, there is no way of them knowing how long someone has been parked to answer them chronologically.

    Please bring back this feature where you can see the amount of time a person has been on a parked call. You can see active time in the HUD when viewing extensions but not parked calls.…

    1 vote

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  18. 1 vote

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  19. Option to show ALL the Salesforce Object such as the following:

    1) When logging a call, Under related to when we click the ‘+’ to create a New Case (call detail) to log this to, nothing pops up. None of the "New <object>" buttons work for some reason.

    (2) When looking at "Related To" records, none of the fields we selected in in the "Softphone Layotus" are displayed in Ring Central Dialer. Only the Record Name itself displays, but none of the other fields expected.

    1 vote

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  20. If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold for more than three minutes.

    Developer Platform

    1 vote

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