1492 results found
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Unified Presence | Sync Status of RC for Salesforce to the RingCentral App
Sync Status of RC for Salesforce to the RingCentral App - Unified Presence. The RC Salesforce cti app does not have access to the glip presence. So, the presence status don't match in general..
1 vote -
RC for Hubspot SMS Notification
Would like to have a notification when receiving an SMS from RC for HubSpot
1 vote -
https://onehq.com/
Integrate One HQ a CRM for the Insurance industry
1 vote -
Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference
Feature Request: Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference
Request Summary:
We would like to request a feature enhancement where the RingCentral app automatically attaches recorded meetings to the related Salesforce ticket reference when a user schedules, hosts, or records a meeting associated with a Salesforce case.Problem Statement:
Currently, agents and users who conduct multiple meetings per day must manually download and upload the meeting recording to the relevant Salesforce ticket. This process is time-consuming and introduces the risk of human error, including attaching the wrong file or forgetting to upload the recording altogether.Proposed Solution:
Introduce an…1 vote -
Easier selective call acceptance
We operate a shelter for abused persons, so we get a lot of calls from abusers, exes, etc. It would be awesome to have a feature where, after hours, we could toggle on “selective call acceptance” with a pre-populated list of caller IDs from clients, police, social workers, etc.
Call screening is great, but when you’re dealing with stalkers etc., it’s not really enough.
1 vote -
Park Waiting Alert
When a parked call is sitting for x amount of time (example, 30 seconds) make the line blink and maybe have a sound different to the normal ring play to remind everyone that we should really be getting back to it before it times out or the caller gets annoyed and hangs up. This is very important for restaurants. This was a feature on our very old phones through Spectrum Business and I'm surprised it's not already built into the Poly phones for Spectrum Enterprise.
1 vote -
HubSpot Shared SMS Inbox Integration for Company Main/Direct Number
We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.
Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:
Access and view all incoming messages sent to the company main number
See the SMS logs associated with relevant contacts or leads
Send and reply to SMS messages directly within the same thread
This would improve visibility, coordination, and responsiveness across teams managing customer…
1 vote -
Salesforce
Summary:
When an incoming call is received via the RingCentral App, the call notification overlay takes focus and covers the screen, interrupting active tasks such as typing. This occurs for all team members, even when someone else answers the call (e.g., a colleague answers, but the overlay still appears for others).Impact:
While the interruption is brief, it happens consistently throughout the day and disrupts workflow, particularly during typing or data entry. This frequent disruption is becoming increasingly frustrating for the team.Request:
Is there a way to adjust the overlay behaviour or limit it to only the intended call…1 vote -
Add Desktop App Chat to Google Workspace Add-on App Integration
In addition to the ability call people in RingCentral who are mentioned in emails from the Google Workspace addon, add the ability to send them a chat message directly from Gmail.
1 vote -
1 vote
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Netsuite logging
Log a call to Netsuite eventhough it is not Affilaated with any company
1 vote -
Add an Integration with Autotask PSA
We use Autotask PSA as our CRM and ticketing system. Would love to have an integration with RingCentral so it could display the Company or Contact from the caller ID when receiving an incoming call.
1 vote -
Ability of the system to update E911 automatically after outages
Ability of the system to update E911 automatically after outages
1 vote -
Vagaro
I would love for this to connect to Vagaro Salon software to fully integrate and only have to manage one database.
1 vote -
Slack feature
Mirror all the feature of RingCentral desktop app to Slack especially the click to dial, Ai notes.
1 vote -
Salesforce noise reduction
Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"
1 vote -
Integrate SPOG for Netsuite
Ability to have a panel to switch/manage RingEx and RingCx users through the integrations with Netsuite
1 vote -
Implement Call recording back up with One Drive/SharePoint
Please Implement Call recording back up with One Drive/SharePoint.
1 vote -
Rc for Hubspot bulk SMS
Send bulk SMS using RC for Hubspot
1 vote -
Hubspot recording
Ability to record all calls in Hubspot by using Hubspot recording ability even ACR is not available/ enable on RingCentral side
1 vote
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