1620 results found
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User Provisioning feature inquiry
Users provisioned with the EntraID integration are not showing as active on the RingCentral platform, how do we remedy that problem?
Users automatically provisioned are being created with default RingCentral extension numbers, does the EntraID SCIM integration have the ability to update that extension number after the user is created?
We will have numerous spare DID's on our account when this process is fully complete, can the Entra integration correct the DID selection?1 vote -
Call Queue Option for Integrations Console - Hubspot
Enable admin to setup and select Call Queues for Call Log Inclusion/Exclusion List
1 vote -
MS Teams plug in
Custmer request:
If two versions of the application are present in the system, doesn’t the RC plugin choose to run the latest version?Is there any way to control which version is run when two version of the application are present?
Your development team need to make sure the plugin app checks if another version of the RC application installed, and uninstall it or upgrade.
1 vote -
DocketWise
AI notes from calls posted to the client account associated with the phone number the call came from and tagged RingCentral or Phone Call.
1 vote -
Salesforce call routing settings
Customer wants to directly route the call of the existing clients within their Salesforce environment to the Salesforce case owner
1 vote -
Multiple Company Greeting
Customer want to set up a different greeting for the number assigned to an Auto-Receptionist and different greeting for the Company Main Number.
1 vote -
Rearrange contacts not in alphabetical order in Beetexting app
Ability to rearrange contacts not in alphabetical order in Beetexting app will be a great help, like arranging from main number to users
1 vote -
Sync contacts from RedTail to App Connect
Enable to sync contacts from RedTail to App Connect
1 vote -
Integrate with Smokeball
Integrate with Smokeball (legal law practice software)
1 vote -
More options on syncing Contacts on RingCentral App
Enable users/admin to have an option to allow them to sync specific groups from MS Entra or other providers when users are provisioned
1 vote -
More options on syncing Contacts on MS Teams EA
Enable users/admin to have an option to allow them to sync specific groups from MS Entra
1 vote -
It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the saud statuses
It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the said statuses
1 vote -
RC for Hubspot SMS features
Question 1 - I see that we can set up templates and we can attach small files. Is it possible to same a template with a file attachment?
Question 2 - When RingCentral logs an SMS activity in HubSpot, it does not attribute that activity to the person that sends the email. This means that our reports that track salesperson activities does not include the number of SMS messages they send as they are not attributed to them.
1 vote -
Increased Detail in SMS Logging
Just now starting to integrate SMS into our workflow/processes and into our HubSpot portal. I would like to see multiple things added into the body of the "Logged SMS" that the integration creates.
Currently the log is just this: "[Inbound] SMS from {Contact A} (Contact A Phone) to {Contact B} (Contact B Phone)"
I believe that the actual content/body of the text is vital to these logs. Without that context, a logged SMS is not helpful except to know that communication is happening. But from a full activity timeline and for transparency, I believe that the body of those messages…
1 vote -
Phone rotation for a campaign
Customer is a BPO whereby have a lot of customers with different requirements. Additionally RC has an oppty to upsell 20K seats if we an get these requests solved for
1 vote -
Salesforce chatter
Log calls to Salesforce Chatter feeds/ timeline
1 vote -
Filevine Integration - AI Case Summary & other Ring Central features.
Filevine Integration - Provide endpoints in the API to enable data such as the AI case summary, the call transcript, and the call recording that are currently not provided to the Filevine integration. These features are needed for our integration but aren't being allowed by Ring Central.
1 vote -
remove HUD
I have very few employees and HUD is completely irrelevant to my business. Every time I open the app, it opens to HUD and I need to click over to favorites. It is a real pain to do this EVERY TIME and I should be able to opt out of it somehow. The rep advised that I cannot either make it default to my favorites, or remove the extension. Please make either one, or both of these options available. Thanks.
1 vote -
One Click to Dial in RC app connect
A feature wherein they click on the number in Pipedrive and will ring directly to the RC app connect without clicking the phone icon or a hover-to-show tooltip.
1 vote -
RC QA Management
One enhancement that would be very helpful is adding an option, when building the evaluation form, to have the total score automatically pre filled when the form is published, allowing evaluators to deduct points as needed, instead of manually entering scores for each KPI. This would save significant time, reduce manual effort & improve efficiency. Since one of our main goals in moving evaluations to RingCentral is to minimize manual processes, this feature would add great value.
1 vote
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