Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1444 results found

  1. RingCentral audit trail (show more details)

    Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Yardi CRM

    We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we…

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
    How important is this to you?

  3. RC for Hubspot - Contact List

    Need to put the existing contact name at top of the list in Contacts page of Hubspot if we receive new SMS from that sender not just for the unknown numbers

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. Integration with Central Reach practice management software

    Integration with the main Practice Management and Data Collection system for ABA providers and other behavioral health providers

    https://centralreach.com/

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  5. RC for Zendesk - Customizable Ticket Creation Feature

    Allow user to customize or auto-assign to the agent who took the call on Zendesk

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  6. RingCentral for google webrtc

    Full support of webrtc to RingCentral for Google

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  8. RingCentral for Zapier - AI Transcription

    What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  9. Salesforc call center

    Ability to create call center out side RingCentral Salesforce integration

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  10. SMS Automator for IVR

    RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  11. RingCentral MVP App Fax Scanning Option

    Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.

    Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. MS Teasm token expiration

    Ability to control the token expiration in MS Teams. within RC admin.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  13. Redtail to be supported through Mircosoft Exchange

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  14. Sync contacts through Global Directory on RC for MS Teams EA

    Support admin-based setup for the External Contact Service.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  15. Sync External Shared Contacts on the Mobile/Desktop App _ BT Account

    Want the contacts saved under the External Shared Directory to be visible on the mobile and desktop app as well as the physical phones.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  16. App connect customize disposition

    Ability to customize disposition using App connect

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  17. RingCentral MVP Desktop App Outbound Click to Dial via Run Command Setup

    Customer is looking for this feature which, he is claiming that it was existing before.

    Issue : RingCentral Outbound Click to Dial via URL is Broken

    Steps to replicate :
    1. He opens command prompt or the RUN black box.
    2. He submitted URL link that will dial out, together with the extension number users would like to reach.
    3. Example : tel://8005958110,,2,,60128#,1
    4. It should dial via the RingCentral MVP App and it should connected to the correct extension.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Zapier ringout

    Ability to create a rule or setting in Ring Central Zapier that if I get a call from a number from a ringout web call in a certain number with extension I will automatically forward it to a call queue number without having to answer it or press 1.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  19. RC for Zapier - RingOut API to RC App calls

    Would like to use the RingOut API in Zapier as my Direct Number / Digital Line assigned on my extension instead of using 'MainNumber+Extension Number' to trigger the RingOut in Zap and connect my call in RC App

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  20. Toggle to enable the SMS logs on Salesforce to log in as a chat and not as a conversation

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
1 2 … 45 47 49 … 72 73
  • Don't see your idea?