1668 results found
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claude
Hi RingCentral team,
I’d like to request support for connecting RingCentral to Claude or other AI assistants through an MCP server, or similar API-based integration.
The goal would be to let an AI assistant securely access and work with RingCentral data and actions, such as:
Reading recent calls, voicemails, SMS, and messages
Searching call history and message threads
Accessing call recordings or transcripts where permitted
Creating summaries of calls or conversations
Drafting follow-up messages
Triggering actions like sending a message, creating a note, or logging activityIdeally, this would support secure authentication through OAuth, clear permission scopes, and admin controls…
1 vote -
ClearStream
This is a mass text tool we use that has integration to several of our apps but not to the RingCentral.
1 vote -
Add a separate toggle or setting for Call Queue availability that is independent of presence status.
Requesting an enhancement to allow users to independently control their Call Queue availability without it being tied to their presence status in Teams or RingCentral.
Use case:
Customers with users in Call Queues need the ability for agents to manually go on/off queue while still maintaining accurate presence sync across platforms.Current limitation:
Presence sync drives queue availability, so customers currently disable presence sync as a workaround, which breaks expected integration behavior.Impact:
Limits flexibility for queue management
Forces disabling presence sync for some users
Reduces effectiveness of unified presenceRequest:
Add a separate toggle or setting for Call Queue…1 vote -
Enable click-to-dial deskphone integration in RingCentral for Google
Currently, click-to-dial works as expected in the standalone desktop app, where the deskphone rings when a call is initiated. However, in RingCentral for Google, click-to-dial only shows the call as being placed, but the deskphone does not ring.
It is requested to enable full deskphone integration and call routing for click-to-dial in RingCentral for Google to ensure consistent behavior with the desktop app experience.
1 vote -
Provisioning
We are having issues provisioning new users into Ring Central from Okta, we were getting an error related to insufficient licenses. I saw that new users are automatically being provisioned with RingEX licenses that have numbers which we do NOT want to happen.
We are hoping to find a solution where automated user creation automatically assigns a free/mobile license (extension only), and we can manually assign a number if needed.
1 vote -
Add proper support for RingCentral for Google in Edge
Please add proper support for Edge browsers. The RingCentral for Google extension can be installed and it works; but it consistently times out compared to when used in Chrome. We found that from the product page (https://www.ringcentral.com/apps/google-chrome) Edge is not listed a supported browser.
1 vote -
report that will generate the deleted number
The customer would like to have a report that will generate the deleted numbers from the admin portal.
1 vote -
archiver automatically categorized
The customer requested their archiver file recording automatically categorized according to where the site belongs.
1 vote -
moego
Integration with MoeGo.pet
1 vote -
provide integration to Verint Call Recording systems
Integrating Verint Call Recording with RingCentralCX & EX subscribers. This would create a powerful synergy, allowing Verint’s extensive customer base to leverage its advanced WFO and AI features. By enabling Verint to either capture unencrypted audio via RTP or directly ingest recordings from RingCentral, the two platforms can work together seamlessly. This integration ensures that high-quality audio data remains the foundation for the sophisticated insights and tools Verint provides.
1 vote -
extend the number of days available for downloading the audit trail.
Ability to extend the number of days available for downloading the audit trail.
1 vote -
Integrations Console - SMS messages link to users in Hubspot
Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category
1 vote -
Salesforce connector for App Connect
App Connect is a CRM integration framework by RingCentral that connects numerous CRMs to RingCentral and enables a wide variety of use cases: click to dial, call pop, and memorialization to name the obvious one. But App Connect brings to the table so much more, including:
* MCP server for LLM consumption
* Voicemail drop
* Reporting
* Admin managed settings
* Server side call logging
And more. See: https://appconnect.labs.ringcentral.com1 vote -
RC for google
For Rc for google 2.0 version they do not want to ring both RC for google and RC desktop app. On the old version it is not happening so they are hoping that it is the same on the new version.
1 vote -
Ability to download older version of RingCentral for Teams Desktop Plugin for MAC
Ability to download older version of RingCentral for Teams Desktop Plugin for MAC
1 vote -
paycom
Paycom integration for clocking in and out, tracking tasks
1 vote -
restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter
restapi/v1.0/account/accountId/call-log doesn't appear to have call status as a parameter nor is it indicated in the response.
This would be very useful when pulling this data, as I am currently using the Active-Calls api to exclude the active calls so I don't ingest incomplete data.
1 vote -
AI Real-Time Translation
Offer a solution to the growing challenge for US (English-only) staffed call centers.
Provide supported integration with AI Real-Time Translation
• AI translates both sides of the call in real time
• Your agent speaks English; customer hears their language (and vice versa)Example vendors:
https://www.usetalktool.com, https://anyreach.ai/solutionsYour support team indicated there is nothing available and no documented indication that's changing.
Thanks,
R1 vote -
Support for Partner Community licenses
Hi,
Please consider adding support for Partner Community licenses in Salesforce to have access to the CTI.
1 vote -
RingEX for Salesforce - Lead Attribution
The ability to sync prospect/contact information into Salesforce automatically from incoming RingCentral calls, particularly when using tracking numbers (e.g., creating new leads or matching to existing records based on inbound call data)
They have an idea that it is not possible at the moment but wanted to know if it is something that we will consider, or if we have any plans in the future.
1 vote
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