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1445 results found

  1. RC for Salesforce - Call Routing integrations

    Let say someone calls in to ext 101 and after few rings it goes to ext 102. If 102 did not answer the call from 101, it will go to ext 103, the customer wants to see on the salesforce that the call was originally from ext 101.

    1 vote
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  2. Pager SMS feature

    wanted to have the ability to disable and enable pager SMS.

    1 vote
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  3. We need a separate cell phone app for Texting so our employees can click one button to text.

    We need a separate cell phone app for Texting so our employees can click one button to text. Currently, they need to open the Ring App and then find the text sub application then open a new text..

    Make it more like a standard text app.

    1 vote
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  4. Integrate tasks and callback scheduled inside RC app and not in Hubspot directly

    When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app

    1 vote
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  5. Ringsense-Zoho CRM Leads Module Integration

    Leads Module is not a part of current integration, please include the lead module as well so that those calls are also tracked/analyzed effectively.

    1 vote
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  6. 579116

    I hope you will add RingCentral app in Apple Watch. Can answer calls, send a message, and send/reply to text messages.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
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  7. Parked Call Visibility on RC or BT application

    Parked Call Visibility on RC or BT application

    It is more convenient for users to have visibility of parked calls using the desktop app.
    Sometimes, we tend to forget the location where we parked the call or we forget that we put the call on park. With this feature, we are aiming to reduce abandoned calls.

    1 vote
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  8. Custom.net CRM Integration

    BT Custom.net CRM Integration

    Please allow Custom.net CRM Integration on all BT accounts.

    1 vote
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  9. Provide details of numbers who have reported the customer's SMS as Spammy

    Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
    This will help them edit their mailing list and avoid their SMS from being tagged as Spam.

    1 vote
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  10. Allow the ability to disable user's access to Automator

    Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote
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  11. Enhance Admin capabilities

    Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.

    1 vote
    0 comments  ·  Developer Platform  ·  Admin →
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  12. Date Change

    As your platform is used in many different countries would it be possible to have an option to change the date from month/day/year to day/month/year. When pulling off reports from the portal this makes things confusing and takes additional time to correct and sort the date

    1 vote
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  13. Sycle

    Healthcare App for hearing professionals. Patient tracking, scheduling, and aggregating. Clean and simple GUI interface.

    1 vote
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  14. Have the option on the hold music to inform customer about their queue number while on hold

    Have the option on the hold music to inform customer about their queue number while on hold

    1 vote
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  15. Create custom emojis

    Create customized emojis in RC.

    1 vote
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  16. Click-to-dial via Salesforce to connect via their deskphone

    The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.

    The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.

    1 vote
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  17. rentec direct

    Offer integration with Rentec Direct property management.

    1 vote
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  18. Bulk update in RingCentral for Salesforce

    Having the feature to update a setting that will apply to all users in RingCentral for Salesforce or any integrated application via Admin access would be helpful.

    As an example, if an Admin wants their users to call from the RingCentral Phone or Browser, the Admin can just easily change the settings which will apply to all users.

    1 vote
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  19. RC for Salesforce - Softphone Layout

    Entities that also contains a contact field, and the contact/s that matches the phone number is listed in that field. These entities are considered as associated with the contact/s that's calling or being called. Currently, I believe this is limited to: Accounts, Cases, and Opportunities.

    1 vote
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  20. Mobile app TODAY button

    Please add a TODAY button for the calendar on the mobile app. If we want to look at an appointment two weeks ago or next month, we have to scroll through week by week and then if we want to get back to today, we have to scroll the other way to get back to today.

    1 vote
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