1531 results found
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When the called or calling party disconnected the call, disconnect the call right away
When the called or calling party disconnected the call, disconnect the call right away instead of having the time running without having waiting for the user to disconnect the call. This will increase company's productivity.
Sometimes due to some network issues user will still stay on the line without knowing the other line disconnected the call already.
Limit the attempt time as well when having a bad connection error, disconnect the call if it take longer
1 vote -
Allow two tenants for MS Entra to one RingCentral Account
Ability to enable SSO with 2 tenants for Microsoft Entra into one RingCentral Account
1 vote -
Slack reports
Business Analytics, RingSense Performance Reports to go in 1 location - prefers to use Slack
1 vote -
Rc for Salesforce
We also need the ability to be able to tag Salesforce data (users, job orders, job applicants etc.) within RingCentral.
1 vote -
include a mute button feature on the Outlook Desk app while on audio conference
include a mute button feature on the Outlook Desk app while on audio conference
1 vote -
Voicemail link in Salesforce
It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording
1 vote -
Calling options (Click-to-dial) in RC for Outlook
Currently, the outlook integration app has two kinds of outlook phone call handling
The select to dial as you can see on the screen, it works perfectly
The call contact (like button on contact card). The 'Call' menu in the contextmenu by right click on contact should be the same as the call button on contact card.
It would be great if we have an option to make a call under the 'Contacts/People'(listed in the Global Address List), personal contacts, and shared contacts.
1 vote -
remove RC Meetings and Chat in Embedded App
It would be great if there is a feature to remove/disable Meetings and Chat in Embedded App
1 vote -
Could you make a way to add our own custom emojis?
We like to use the office dog and funny moments from meetings as emojis :)
1 vote -
automator by ringcentral labs
I wanted to know the benefits and have a tutorial or implementation separate from the support site that can help me check the pros and drawbacks when purchasing the RingCentral Automator from RingCentral Labs.
1 vote -
automator by ringcentral labs
Customer wanted to know more about the RingCentral Automator by RingCentral Labs. What are the pros and cons and benefits if he will be going to avail it. He wanted to have like an implementation training about it.
1 vote -
Need a consistent telephonySessionId in Webhook Events for RingOut API
When I make a phone call using RingOut API, the Webhook sends out events with 2 different telephonySessionId. I know that this is a two-legged call, which will produce a telephonySessionId for each leg. But all the events sent out by a single call should have a consistent ID to help the client aware of the full flow and can decide which event to handle, and which one to ignore.
My suggestion is having an attribute named originalTelephonySessionID in all events related to a RingOut call, its value should be exactly the same as the ID returned from the RingOut…1 vote -
Specific Ring tone Request for Polycom phones per IVR, Site, or Ring Group
Specific Ring tone Request per IVR or Site and Call Queues.
For Polycom phones1 vote -
park
On the RingCentral desktop application, when viewing parked calls in the HUD, you can no longer see how long someone has been on park for. This feature was recently removed. I am not sure why. If the receptionist have an influx of calls and many parked calls, there is no way of them knowing how long someone has been parked to answer them chronologically.
Please bring back this feature where you can see the amount of time a person has been on a parked call. You can see active time in the HUD when viewing extensions but not parked calls.…
1 vote -
If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold 2 long
If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold for more than three minutes.
Developer Platform
1 vote -
Sync Bullhorn CRM Contacts to RingCentral Applications
Overview:
We are requesting the ability to sync our CRM contacts from Bullhorn to the RingCentral desktop and mobile applications. Given our CRM's extensive database of 100,000 contacts, we propose syncing a manageable subset of these contacts, as RingCentral's current capacity is 10,000 contacts.
Current State:
RingCentral's existing CRM integration performs a contact sync but does not extend to the RingCentral native applications. This integration operates through a beta CRM integration Chrome extension, which limits its functionality and user experience.
Request Details:
Sync Subset of Contacts: Implement a feature to allow syncing a subset of our Bullhorn CRM contacts directly…
1 vote -
salesforce
Matched Account and contact for inbound calls are not getting populated while creating New Case from RC for Salesforce.
1 vote -
Townsquare Interactive CRM
Townsquare Interactive is a CRM with website development and a marketing platform.
1 vote -
Salesforce VM
Have the ability to associate voicemail to contacts or acitivity record
1 vote -
Salesforce related to option
Have an ability to remove the option fo new lead , new ooportunites under related to
1 vote
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