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How can we improve RingCentral?

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1452 results found

  1. 579116

    I hope you will add RingCentral app in Apple Watch. Can answer calls, send a message, and send/reply to text messages.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
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  2. Parked Call Visibility on RC or BT application

    Parked Call Visibility on RC or BT application

    It is more convenient for users to have visibility of parked calls using the desktop app.
    Sometimes, we tend to forget the location where we parked the call or we forget that we put the call on park. With this feature, we are aiming to reduce abandoned calls.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  3. Custom.net CRM Integration

    BT Custom.net CRM Integration

    Please allow Custom.net CRM Integration on all BT accounts.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  4. Allow the ability to disable user's access to Automator

    Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  5. Enhance Admin capabilities

    Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.

    1 vote
    0 comments  ·  Developer Console  ·  Admin →
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  6. Date Change

    As your platform is used in many different countries would it be possible to have an option to change the date from month/day/year to day/month/year. When pulling off reports from the portal this makes things confusing and takes additional time to correct and sort the date

    1 vote
    0 comments  ·  Developer Console  ·  Admin →
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  7. Sycle

    Healthcare App for hearing professionals. Patient tracking, scheduling, and aggregating. Clean and simple GUI interface.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  8. salesforce

    An immediate great potential with RingEX to pass SmartNotes right into the SF record. Large customer has an immediate need for this and there is broader demand.

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  9. Have the option on the hold music to inform customer about their queue number while on hold

    Have the option on the hold music to inform customer about their queue number while on hold

    1 vote
    0 comments  ·  Developer Console  ·  Admin →
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  10. Create custom emojis

    Create customized emojis in RC.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  11. Click-to-dial via Salesforce to connect via their deskphone

    The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.

    The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. rentec direct

    Offer integration with Rentec Direct property management.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  13. Bulk update in RingCentral for Salesforce

    Having the feature to update a setting that will apply to all users in RingCentral for Salesforce or any integrated application via Admin access would be helpful.

    As an example, if an Admin wants their users to call from the RingCentral Phone or Browser, the Admin can just easily change the settings which will apply to all users.

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. RC for Salesforce - Softphone Layout

    Entities that also contains a contact field, and the contact/s that matches the phone number is listed in that field. These entities are considered as associated with the contact/s that's calling or being called. Currently, I believe this is limited to: Accounts, Cases, and Opportunities.

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  15. Mobile app TODAY button

    Please add a TODAY button for the calendar on the mobile app. If we want to look at an appointment two weeks ago or next month, we have to scroll through week by week and then if we want to get back to today, we have to scroll the other way to get back to today.

    1 vote
    0 comments  ·  Developer Console  ·  Admin →
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  16. Workspace Calendar Appointments

    Allow us to see more appointments in the MONTH view of the workspace (calendar) on computer. Currently we can only see the first 3 or 4 appts, the rest show as +1 +2 etc.
    Before when this was Glip, we were able to see at least 5 to 6 in each day in the month view

    1 vote
    0 comments  ·  Developer Console  ·  Admin →
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  17. Automatic Dial in Hubspot

    i am looking for a solution that will automatically call through leads and then connect me to the ones that answer

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  18. Call pop after ending the call in all integrated apps

    We are looking for a screen pop that happens after the call has ended in order for the end-users to finish entering data for the contact. We are using Dynamics 365.

    Hopefully, this option will be available in all integrated applications.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  19. Close CRM integration

    1 vote
    0 comments  ·  Integrations: App Connect  ·  Admin →
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  20. RC for Salesforce - Call Logging

    Unable to find the related accounts to the Event Type and Work Order field created by customer. As per Engineers, the customer needs to open the task object in SF to manually edit the Work Order field in SF's own UI.

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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