1782 results found
-
Salesforce incoming call using RC mobile app
Using RingCentral and Salesforce mobile. I hope RingCentral offer any capability of popping Salesforce mobile on inbound calls to RingCentral mobile app.
2 votes -
Ability to Change Extension Number for AIR
Customer want to align the extension code of his AI Receptionist to his Site extension so it would be easier for them to identify the reports and analytics.
Currently we have option to modify the settings for extension number for AIR but getting error message when we try to update it.
1 vote -
Group SMS for Salesforce integrations
when users send group text messages, the messages are being delivered individually instead of as a group thread.
1 vote -
Support for Ring CX integration with Zoho CRM Plus
The Ring CX embedded agent for Zoho CRM does not currently support Zoho CRM Plus. We are unable to utilize click to dial in the browser extension and the get leads functionality for campaign dialing does not work. Please add Zoho CRM Plus support. This is critical for operations to make outbound dials integrated with Zoho.
1 vote -
fax google
Ability to Fax out directly from Google Word, Docs, etc.
1 vote -
dynamics 365 in citrix VDI environment
It would be greate if there's a way to install Dynamics 365 in VDI.
1 vote -
Post Call Survey with Zendesk Integration
The customer wants the post-call survey to be sent automatically after a call is completed in their Zendesk integration.
1 vote -
allow reliable delivery of notifications via Verizon SMS
Allow reliable delivery of notifications via Verizon SMS
31 votes -
Memtime
this is an app that tracks time and will log calls made through ringcentral for billing purposes
1 vote -
New template for Workflow Builder
Create a workflow that allows auto forwarding of text messages from specific numbers.
2 votes -
Ability to Fax out and add Fax Contacts within RingCentral for Outlook
Ability to Fax out and add Fax Contacts within RingCentral for Outlook
2 votes -
RC for Salesforce - Auto Create Ticket
Customer needs assistance for auto create ticket for inbound calls in RC for Salesforce
2 votes -
Support data in custom fields for RC App connect (Netsuite)
Currently, all call log details settings values are stored in the Message field.
The other fields, CALL TYPE and CALL LENGTH, are still empty.
The customer will like each field to show the data.
These fields are currently custom fields and as per upstream peers, we do not support at the moment.
1 vote -
For RCx for Hubspot. Allow admins to set a default object to relate the call log to.
Use case: Customer wants to ensure all call logs are logged on the deal object but if there are contacts or accounts found for the same number, agent has to manually choose the deal record to relate the call to.
1 vote -
HubSpot: Remember pop-up window settings
When we first sign into HubSpot and open the calling window, two windows open up. One pop-up within the HubSpot app and the other is an independent browser window (app.hubspot.com/calling-integration-popup-ui). It would be nice to have the system remember not to pop-up the in HubSpot window the next time we log in if the user has chosen to turn it off in the settings area.
3 votes -
Ringcentral voice announcing for outbound calls!!
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…
3 votes -
Pop up the app for inbound calls in RC for HubSpot CTI
Currently, when the calling option is set to Browser and the 'Pop up the app for inbound calls' is enabled, users will still need be on the HubSpot page to see the pop up window for inbound calls.
It would be great if we have an option for the pop up window to appear even if the end-user is not on the HubSpot page during the incoming call.
3 votes -
Provisioning without devices/phones
Allow provisioning without device/phone being automatically added to the user.
This method would allow hotdesking because the accounts would be created and the devices would already HAVE the phone line attached to it.
1 vote -
RingCentral for Zendesk - Call button in Reply Box
We've had some complaints from the team because they're using the RingCentral app with Zendesk, but they've started seeing the option to "Call" the customer if they have a phone number populated in their Zendesk profile.
People keep clicking this accidentally which then starts trying to call the customer through RingCentral. The option is showing up in the Zendesk ticket reply box - where you select whether the reply will be an Internal note vs Public reply vs Messaging etc - now there are two "call" options showing up, which people would like to be able to remove.
I can't…
1 vote -
Salesforce pop settings
The current flow in the guide only shows the process for popping out a voice call record. However, what we’re hoping to achieve is the following:
1. A call comes in.
2. The system checks if the caller matches an existing contact.
3. If the contact exists: Check if there is any open case.
4. If there’s no open case, automatically pop out a new case record.1 vote
- Don't see your idea?