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1486 results found

  1. Force a number associated with multiple contacts to display as a Department or Site

    Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.

    We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.

    4 votes

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  2. Text message templates in RingCentral for HubSpot CTI

    Looking for an option to have the 'Text message template' or 'Use template' when sending SMS using the RingCentral for HubSpot CTI.

    Currently, this feature is not yet available in the integration. It is only visible in RingCentral standalone application.

    2 votes

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    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  3. SSO log in

    Option to sign in directly to app.ringcentral.com or RC app via IDP-initiated SSO

    1 vote

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  4. RC Personal Contacts in RC App Connect (PipeDrive)

    Ability to use Personal Contacts in RC App Connect for PipeDrive

    2 votes

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    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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  5. Park Call Key Option for RingCentral for Salesforce

    Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes

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    New  ·  4 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. Download Teams messages, including all reactions, images, files, and other documents shared within those messages.

    I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?

    2 votes

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  7. Call waiting audio alert | RC for Teams Embedded App

    Currently, we do not have an option to disable the 'Call waiting audio alert' in RC for Teams Embedded App.

    The only option available is to enable/disable the 'Call waiting' option.

    2 votes

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    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  8. Automatically Add Lead Information to HubSpot and WebHooks when Calling through RingCentral

    🔹Currently calling is going through Ringcentral between user and agent; and agent gets the info from user over call and than agent manually add that in hubspot as a lead
    🔹I want to automate this
    I want to know Can I do this using Webhook

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  9. Create an API endpoint to download AI generated notes and summaries

    We would like to have an API endpoint that would let us download AI notes and AI summaries for calls where Notes was turned on. This will be a requirement for us before we can use it for regulatory compliance purposes.

    3 votes

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    New  ·  0 comments  ·  APIs  ·  Admin →
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  10. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes

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    New  ·  4 comments  ·  Integrations: Other  ·  Admin →
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  11. allow reliable delivery of notifications via Verizon SMS

    Allow reliable delivery of notifications via Verizon SMS

    28 votes

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  12. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for…
    1 vote

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  13. Visibility of Voicemail Logs for Co-Recipients on App Connect

    Description:
    Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

    Current Limitation:

    • App Connect does not currently support displaying voicemail logs for co-recipients.
    • Caller ID for standalone inbound calls is also not displayed within App Connect.
    • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

    Business Impact:
    Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility…

    1 vote

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    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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  14. Integrate WhatsApp to MVP plans

    It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    70 votes

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  15. Intergation with TE Recruit/Top Echelon/Big Biller

    Intergation with TE Recruit/Top Echelon/Big Biller

    1 vote

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  16. I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries

    I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries

    1 vote

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  17. Improve Real-Time Call Sync for Co-Recipient Voicemail and CRM Dialer Events

    Currently, when calls are received via RingCentral Phone or other RingCentral apps (outside of App Connect), the Name/Number and associated call events are delayed by approximately 5 minutes before appearing in CRM call logs. This delay affects all CRMs integrated via App Connect, including Redtail.

    Expected Behavior / Feature Request:
    Enable real-time syncing of all call events (including co-recipient voicemails) across all CRM integrations.

    1 vote

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  18. Create an endpoint to upload Audio files through the Developer API

    1 vote

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  19. Allow admins to send SMS on behalf of others

    Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.

    This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).

    4 votes

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  20. Intergrate with crm OODO

    Do you intergate with OODO

    11 votes

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