1664 results found
-
archiver
Using the Archiver feature, specific to Smarsh it would be very helpful if you can customize the data or make certain data fields more descriptive when sending the data to Smarsh. Currently the data is sent as is and once the data flows into Smarsh many of the data fields are blank are use general terms. For example, allowing for the users first name and last name to flow through would be extremely helpful.
3 votes -
0 votes
-
Ability to still mirror the Voicemail messages in MS Teams to RC App
Ability to still mirror the Voicemail messages in MS Teams to RC App if the Calling Policy for Microsoft Teams Integration is set to allow Microsoft Teams Voicemail
2 votes -
RingEX for HubSpot: Conference Call Capability
Ability to have conference calls within the RingCentral for HubSpot Integration
9 votes -
Ability to increase fax transmission speed when sending large documents
Ability to increase fax transmission speed when sending large documents
2 votes -
hold music should continue where it was left
when the caller is put on hold the custom hold music will play and after you unhold and hold the caller again, the hold music should continue where it was left it should not start from the beginning.
4 votes -
User Provisioning feature inquiry
Users provisioned with the EntraID integration are not showing as active on the RingCentral platform, how do we remedy that problem?
Users automatically provisioned are being created with default RingCentral extension numbers, does the EntraID SCIM integration have the ability to update that extension number after the user is created?
We will have numerous spare DID's on our account when this process is fully complete, can the Entra integration correct the DID selection?2 votes -
Hubspot call task
We were using RingCentral for HubSpot chrome extension to call our customer before. And now as this sees sunset, we have added the RingCentral as a full integration into HubSpot and started using Call function.
What's happening now is, when we start a call type task from the task queue in HubSpot, it automatically calls the customer. Which we do not want. We want the control over when to call the customer.
We have contacted HubSpot and at the moment they don't have a setting to turning off this feature. Please have a feature in RingCentral to turn this off.
12 votes -
User Context Logging for SMS in HubSpot integration
By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:
[Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)
It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.
5 votes -
MS Teams app mobile to work independently without the RingCentral app
Allow the Teams mobile embedded app to have a silent plugin similar to the desktop app that would allow it to work without the RingCentral app installed.
4 votes -
claude
Hi RingCentral team,
I’d like to request support for connecting RingCentral to Claude or other AI assistants through an MCP server, or similar API-based integration.
The goal would be to let an AI assistant securely access and work with RingCentral data and actions, such as:
Reading recent calls, voicemails, SMS, and messages
Searching call history and message threads
Accessing call recordings or transcripts where permitted
Creating summaries of calls or conversations
Drafting follow-up messages
Triggering actions like sending a message, creating a note, or logging activityIdeally, this would support secure authentication through OAuth, clear permission scopes, and admin controls…
1 vote -
ClearStream
This is a mass text tool we use that has integration to several of our apps but not to the RingCentral.
1 vote -
Add a separate toggle or setting for Call Queue availability that is independent of presence status.
Requesting an enhancement to allow users to independently control their Call Queue availability without it being tied to their presence status in Teams or RingCentral.
Use case:
Customers with users in Call Queues need the ability for agents to manually go on/off queue while still maintaining accurate presence sync across platforms.Current limitation:
Presence sync drives queue availability, so customers currently disable presence sync as a workaround, which breaks expected integration behavior.Impact:
Limits flexibility for queue management
Forces disabling presence sync for some users
Reduces effectiveness of unified presenceRequest:
Add a separate toggle or setting for Call Queue…1 vote -
Hubspot Voicemail Integration
HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.
6 votes -
Enable click-to-dial deskphone integration in RingCentral for Google
Currently, click-to-dial works as expected in the standalone desktop app, where the deskphone rings when a call is initiated. However, in RingCentral for Google, click-to-dial only shows the call as being placed, but the deskphone does not ring.
It is requested to enable full deskphone integration and call routing for click-to-dial in RingCentral for Google to ensure consistent behavior with the desktop app experience.
1 vote -
Sync Hubspot contacts with RingCentral
Sync Hubspot contacts with RingCentral to display them under 'Contacts'
https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365
5 votes -
Provisioning
We are having issues provisioning new users into Ring Central from Okta, we were getting an error related to insufficient licenses. I saw that new users are automatically being provisioned with RingEX licenses that have numbers which we do NOT want to happen.
We are hoping to find a solution where automated user creation automatically assigns a free/mobile license (extension only), and we can manually assign a number if needed.
1 vote -
Add proper support for RingCentral for Google in Edge
Please add proper support for Edge browsers. The RingCentral for Google extension can be installed and it works; but it consistently times out compared to when used in Chrome. We found that from the product page (https://www.ringcentral.com/apps/google-chrome) Edge is not listed a supported browser.
1 vote -
report that will generate the deleted number
The customer would like to have a report that will generate the deleted numbers from the admin portal.
1 vote -
archiver automatically categorized
The customer requested their archiver file recording automatically categorized according to where the site belongs.
1 vote
- Don't see your idea?