1719 results found
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Keep the ACE service enabled, but disable the automatic posting of call logs to CRM.
At the moment, we do not yet have an option to keep the ACE service enabled while selectively disabling the automatic posting of call logs to Salesforce or any connected CRM.
Currently, the call logging behavior is tied to the ACE service functionality, and there is no separate setting available to disable only the auto-posting feature.
2 votes -
Call Recordings in Hubspot
Implement Call recordings in HubSpot for playback
15 votesCall Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
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Caller ID for Call Queue Pick up members
Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.
4 votes -
RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events
Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.
2 votes -
"Draft for me": AI-Assisted, Conversational Workflow Creation
We are proposing a transformative enhancement to the Workflow Builder with our new 'Draft for me' initiative. Despite our best efforts, building complex workflows remains a significant challenge, especially for non-technical users. Current methods require numerous clicks and detailed manual configuration, making intricate agentic AI flows, error handling, and third-party integrations time-consuming and out of reach for many.
The 'Draft for me' feature aims to drastically reduce this friction by introducing an AI-assisted, conversational approach inspired by 'vibe-coding'. This will become the primary modality for workflow creation and editing.
Here's how it works:
* Natural Language Creation: When creating a…2 votes -
Allow Admins to Disable Logging for Internal Calls in RingEx for Dynamics
RingEx for Dynamics does not expose a separate “Log extension calls” (or similar) option in settings the way some other integrations (for example Zendesk) do. So, there is no in-app switch for agents or admins to exclude extension-to-extension or internal calls from logging in Dynamics.
2 votes -
AI Notes/Transcript send to the email not in the form of a link but as readable text
"We would like to have the Transcripts of our call sent to our email directly, not in the form of a link but as readable text. We are able to receive AI summaries via email already but the call transcript is being sent as a link. We want the transcript to be received as readable text in our email."
2 votes -
Integration Console - Salesforce connect
Connect the Salesforce to the integration console for enhanced integration features with RingCentral
21 votesAccording to the PM, this was completed Q1 2026!
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RingCentral Pop-up modification in Salesforce
Salesforce integration with RingCentral, they want to edit and modify the RingCentral pop-up softphone to have the same fields as the Log A Call option in Salesforce, wants to add Last Touchpoint and other customer details for more simpler use
5 votes -
Dynamics different email
Leverage different email addresses for Microsoft Dynamics and RingCentral while maintaining full feature compatibility and seamless integration.
1 vote -
Update Final Disposition field on RingCentral for Salesforce
It would be better to update the Final Disposition field in RingCentral for Salesforce so that it reflects the actual outcome of the call. Instead of automatically displaying "Ringing," the field should show the correct final disposition based on the call result.
1 vote -
ability to revert firmware upgrade of RingCentral apps to not have SPOG
The customer should have the ability to revert firmware upgrade of RingCentral apps to not have SPOG
1 vote -
Be able to Filter Agent APIs by email address, etc.
In scenarios we are given email addresses of the agent, and don't know the actual agent id, it would be helpful for APIs like
/v1/admin/accounts/{accountId}/realTimeData/agentwhere we can pass a filter value, i.e.emailthat will return a subset.2 votes -
Salesforce - Live Reports
The customer would like to understand the best way to have their live reporting data synchronized or exported to Salesforce. Specifically, they would like to know if there is a way to access or view their live reporting directly within Salesforce, and what options are available to achieve this.
1 vote -
Call Waiting Ringtone in RingEX for HubSpot
The Call Waiting feature is currently available only in the RingCentral desktop and web applications and is not supported within the RingEX for HubSpot CTI dialer. When a call is received on Line 2 while another call is active in the CTI, the incoming call must be manually ignored.
As an alternative, you may configure RingEX for HubSpot to use the RingCentral desktop application for calling by navigating to Settings > Calling and selecting RingCentral App. This allows calls to be handled through the standalone RingCentral application, where call waiting and other calling features are supported.
1 vote -
Additional Instructions/Guides on Admin Portal
Give additional instructions in the system whether to use semi-colon or comma when adding email recipients.
1 vote -
responsibid
Hi, I would love to integrate RingCentral info with Responsibid.com software. Please let me know if this is possible. Surely, It's possible to integrate, but I understand different companies may only allow certain integrations.
1 vote -
Option to Stop Automated Replies for Emojis/Reaction
RingCentral would benefit from adding a conditional function in its Workflow Builder that detects when a customer reply consists solely of an emoji or a reaction to a previous SMS. In such cases, the workflow should have the option to suppress or halt automated responses, preventing unnecessary or repetitive messaging. This enhancement would improve customer experience by ensuring that automation remains context-aware and avoids responding inappropriately to non-textual interactions
2 votes -
Integrating a schedule within call queues
Integrating a schedule within call queues in RingCentral. Specifically, determine if there is a way to automate the schedule based on an external calendar or application such as QGenda.
1 vote -
Schedule welcome/activation invite for a future date via API
Current state:
- In batch provisioning, sendWelcomeEmail is a boolean only (send now or not at all). It cannot target a future date/time.
- The transition object on PUT /extension/{id} (sendWelcomeEmailsToUsers / sendWelcomeEmail) is also boolean only, with no scheduled datetime.
- The "Schedule invite" option (pick a date/time) exists only in the Admin Portal Add User wizard, not in any API.Use case:
We provision new hires via the batch-provisioning API ahead of their start date. We want the activation invite to land on the start date, not at provision time. Today, the only way to schedule that is…1 vote
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