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1400 results found

  1. Outbound Calls to Pull up User records on Hubspot

    Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
    Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen

    2 votes
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  2. RC for Zendesk - Ticket Subject

    Ticket subject gets changed back to default after new call is logged

    3 votes
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  3. RingCentral for Slack | SMS

    RingCentral for Slack enables Slack users to start a Video Meeting or an Audio conference directly from Slack’s text box, using the Slack's popular slash commands. However, RingCentral for Slack does not support SMS or text messaging.

    2 votes
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  4. BT Epos Integration

    It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    17 votes
    4 comments  ·  Integrations  ·  Admin →
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  5. Develop a Process for Automatically Removing Personal Contacts

    Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral…

    12 votes
    New  ·  1 comment  ·  APIs  ·  Admin →
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  6. RingCentral for Intune

    The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    11 votes
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  7. Sync Teams Status with RC Status

    As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On…

    31 votes
    Implemented  ·  0 comments  ·  Integrations  ·  Admin →
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  8. Select the 'property' filed as the contact owner | RC Labs HubSpot SMS

    It would be great if we have the option to select the 'property' filed as the contact owner | RC Labs HubSpot SMS

    Currently, the workflow always sends the SMS from the contact owner’s phone number. Therefore please ensure the contact owner has a valid RC account (the same email address to sign in both HubSpot and RingCentral), and is able to sign in to RingCentral for HubSpot so that Send text messages (SMS) action will work properly.

    2 votes
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  9. Automatic Call Recording

    For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    12 votes
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  10. AAD Attribute mapping to License type for user accounts when auto provisioning with Azure

    When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:

    1. Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.

    • For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.

    • For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.

    This…

    4 votes
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  11. Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users

    "Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.

    11 votes
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  12. Notes summary automatically uploaded to Bullhorn CRM

    We want to have the AI notes summary and tasks automatically uploaded into Bullhorn CRM

    4 votes
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  13. RC for Hubspot - AI Transcript

    We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription

    3 votes
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  14. MS Teams VM Greetings

    Ability to record the VM greetings on VM greetings settigs under MS Teams EA as of now we cannot her anything when we add a VM greetings.

    2 votes
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  15. Add a Message Store API endpoint that allows you to pull messages for all or a selection of extension ids

    The existing Message Store "List Messages" endpoint requires you to run it for each individual extension id, whether or not that extension has any messages for the specified time period (dateFrom to dateTo). This is incredibly inefficient if you have a large number of SMS enabled extensions.

    I had hoped that the Message Exports "Create Message Store Report" would allow me to pull this data more efficiently, but it takes forever to complete, so it can't reliably be run frequently.

    7 votes
    New  ·  2 comments  ·  APIs  ·  Admin →
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  16. SSO Duo

    Ability to pull up the RingCentral app directly while on a Duo website instead of directing to RingCentral admin portal

    2 votes
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  17. Open the contact in outlook

    Partner want to know if we have a feature when someone calls in and the caller ID is saved in outlook he can tap the number and let the number get pulled up in outlook

    2 votes
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  18. Project management and time tracker

    Project management- better functionality to track users tasks and workflows - look at Monday.com clickup or Trello as examples Need a time tracking feature to manage tasks of staff

    2 votes
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  19. WhatsApp Business X Ring Central

    Please integrate all direct numbers with WhatsApp business. Only the main number has access to WhatsApp business. All numbers on an account should have WhatsApp business access.

    4 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  20. To be able to receive forwarded calls from another user in MS Teams.

    To be able to receive forwarded calls from another user in MS Teams.

    2 votes
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