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1452 results found

  1. User provisioning

    Ability to set a scheduled user provisioning within Ringcentral admin portal.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Integrate WhatsApp to MVP plans

    It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    68 votes
    New  ·  12 comments  ·  Other  ·  Admin →
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  3. Integrate Microsoft Copilot with RingCentral

    The possibility to integrate Microsoft Copilot in RingCentral.
    Will be great to have statistics or even make a call summary.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. automatically sync RingCentral contacts to Google Workspace

    automatically sync RingCentral contacts to Google Workspace

    I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
    I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.

    Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  5. Hubspot native integration movable window

    For Hubspot native integration customer wants the movable calling integration wondow to be pin and open on the same tab of all the website he is accessing

    2 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  6. Integrate Salesforce within the RC App

    The more our customers leverage RingCX, they need a way to avoid web page refreshes disconnecting calls. Salesforce (SFDC) encounters a lot of random refreshes that are impacting the SFDC Agent widget when on calls (since it's just the RCX native with a skin on it). If the agent can use the embedded RCX within the desktop version of RingEX, and they can access SFDC content in-app, that would be a solid workaround for the refresh issue.

    SFDC content to access in-app includes: customer profiles, records, accounts, opportunities, etc.

    4 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  7. Log a call to a case or project in Netsuite x RC App Connect

    Option to log a call to a case or project in Netsuite x RC App Connect

    4 votes
    New  ·  1 comment  ·  Integrations: App Connect  ·  Admin →
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  8. HubSpot: Associate Calls to other objects such as Deals

    Currently, we are only able to associate calls to a contact record. And even though all the call logs are saved against that contact record, it can become tedious to figure out which call is related to which deal. Moreover, sometimes a call needs to be linked to an email or a manual note, to give it more context and make it easily searchable.

    So an option to associate calls to other objects (Deals, Invoices, Emails, Notes, etc) in HubSpot would be very useful.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  9. HubSpot: Individual control for pop-up windows

    It would be very useful to have individual control over which calling window should up between the in HubSpot pop-up window vs the independent browser window (app.hubspot.com/calling-integration-popup-ui).

    This way the end user can choose to only show one window if they prefer.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  10. HubSpot: Remember pop-up window settings

    When we first sign into HubSpot and open the calling window, two windows open up. One pop-up within the HubSpot app and the other is an independent browser window (app.hubspot.com/calling-integration-popup-ui). It would be nice to have the system remember not to pop-up the in HubSpot window the next time we log in if the user has chosen to turn it off in the settings area.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  11. Service Hub/Helpdesk: Calls to an RC number will create a ticket automatically

    Calls to an RC number will create a ticket automatically

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  12. Ringcentral voice announcing for outbound calls!!

    Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…

    2 votes
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  13. RingEX for HS | Enable Auto-log Calls only for calls made directly from the CTI

    Is it possible to configure the system so that only calls made through the CTI are logged, and exclude calls made via other platforms (e.g., RingCentral desktop app, mobile app, RingCentral for Google, etc.)? Essentially, they are looking for the opposite behavior of the 'Activity Sync' feature.

    They’ve already disabled Activity Sync. However, since they typically have HubSpot open the majority of the time (about 99%), calls placed from other endpoints are still being logged and new contacts are being created. Disabling the 'Auto Log Calls' setting is not an option for them since majority of the calls they place…

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  14. option to log the call along with the voicemails in HubSpot

    RingCentral integration with HubSpot. While calls and texts are syncing correctly, voicemails are not appearing or showing up in the system. All other aspects of the integration seem to be functioning properly, but the voicemail sync issue requires attention.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app

    Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. Unified status in Presence sync between MS Teams Embedded App and RC App

    The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.

    Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus

    The usage of this presence status in different apps may vary.

    It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.

    34 votes
    7 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  17. Outbound call direct from salesforce

    Summary:
    We would like to enhance the integration between CX and Salesforce to allow outbound calls initiated by clicking customer numbers to be placed via the appropriate queue, rather than defaulting to the company number.

    Requested Improvement:
    We request that when an agent clicks on a customer number in Salesforce:

    The call is initiated via the appropriate queue automatically, based on the customer’s associated school.

    The system intelligently maps the contact to the correct outbound number or queue, eliminating the need for manual number pasting and queue selection.

    Benefit:
    This enhancement would significantly streamline the calling process, reduce agent frustration,…

    2 votes
    New  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  18. Disable the capability of Users to sign in to Mobile App

    Disable the capability of Users to sign in to Mobile App and only allow them to sign in for web and computer version.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  19. Video Calling in RC for Salesforce

    Ability to use the video calling in RC for Salesforce integrations

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  20. RingCentral in Azure Government tenant

    Our Azure environment is in GCC High, which does not use the same RingCentral app. The options we have for enabling provisioning require the Tenant URL and Secret Token. Looking for an alternative way of generating a long-lasting token, or an alternative method of authenticating for SCIM.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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