1626 results found
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Zendesk SMS logging
Since we support messaging (SMS) on Zendesk integration, we should have the feature for SMS logging.
2 votes -
SCIM Email Mapping
They would like to have an option to change the email address in notifications when settings up the User Provisioning - SCIM
3 votes -
Call Park for RingEX HubSpot
Allow users to park calls within the Integraiton
7 votes -
HubSpot SMS workflow automation to reflect in Hubspot
Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.
Inquiry related to:
https://jira.ringcentral.com/browse/RCINT-464693 votes -
Display Inbound Caller ID in Preview Window for RingCentral for HubSpot
Description:
Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.Current Behavior:
- The preview window shows the last received call information instead of the new incoming call.
- In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.
Requested Enhancement:
- Modify the RingCentral for…
4 votes -
MS Teams app mobile to work independently without the RingCentral app
Allow the Teams mobile embedded app to have a silent plugin similar to the desktop app that would allow it to work without the RingCentral app installed.
3 votes -
hold music should continue where it was left
when the caller is put on hold the custom hold music will play and after you unhold and hold the caller again, the hold music should continue where it was left it should not start from the beginning.
3 votes -
Display Extension DND Status in RingCentral Admin Portal
Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.
This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:
A visual indicator (e.g., icon or label) showing…
13 votes -
Browser generated notification in the windows system tray or the browser icon in the taskbar to flash for incoming calls or SMS
Browser generated notification in the windows system tray or the browser icon in the taskbar to flash for incoming calls or SMS
3 votes -
Automatic resending of failed faxes
To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.
9 votes -
Increase limit of active workflow on Workflowbuilder
Increase limit of active workflow on Workflowbuilder
1 vote -
n8n
n8n is workflow automation platform similar to zapier, which is already integrated with RingCentral. It will be great if there is integration available for n8n and n8n is also a popular workflow automation platform https://n8n.io/
11 votes -
Remove some of the navigation items from the Ring Central for Salesforce Page
Option to remove some of the navigation items from the Ring Central for Salesforce Page but they are locked, since it is a managed application.
2 votes -
Enable multiple SMS links
Able to send multiple SMS links via the AI Receptionist
1 vote -
Hubspot sms character
Remove character limit in Hubspot SMS
Goal : Send a long message using the RC for Hubspot1 vote -
Issue when porting numbers when Teams is enabled on RC temporary phone number
If Teams is enabled for a RingCentral users and you want to port the RingCentral users original phone number, the RC temporary phone number assigned to the user cannot be found when you search for it under the "Assigned To" field in port form in the RC portal. If you disable Teams, then the phone number can be found when searching for it under the "Assigned To' Field on the port form. Asking to have a change implemented, so we can search and find RC temporary phone numbers in the "Assigned To" field on the port form when Teams is…
1 vote -
RC for Salesforce - Multiple Task Created
Additional updates after task has been created in salesforce
1 vote -
Unable to Received Fax from Snappy Fax Software to RingCentral Fax Numbers
Snappy Fax does not appear to work with RingCentral. After several attempts, it seems the two systems are not compatible for receiving faxes through this software.
1 vote -
Zendesk - Integrations Console
Enable to include user groups in the inclusion list
1 vote -
RingSense Copy Link for MAC
The customer attempts to share one of the interactions by making it public and copying the link. Although a "Success" message appears, indicating that the link was copied to the clipboard, the user is unable to paste it into an email. They try using the Command+V shortcut and searching for the file in their computer's directory, but neither method works, suggesting the link was not actually copied or is not accessible.
1 vote
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