1828 results found
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Documentation for Call Disposition / Call Result field values in RingCentral for Salesforce
We use the RingCentral for Salesforce integration and are building reporting logic based on the Call Disposition field ("Call Result") that your managed package writes to Task records.
We see values like: Answered, Missed, Answered Elsewhere, Voicemail, Reply, No Answer, Connected, Declined, Call connected, IP Phone Offline, Disconnected, Ringing, and Blocked.
Is there documentation that defines each of these Call Disposition values — specifically what call scenario or outcome triggers each one? We need this to ensure our automation accurately categorizes inbound calls as connected vs. missed.7 votes -
RingSense Tracker values access via API
We have a priority question about API data. We want to access the RingSense Tracker data via the API to help enrich our call records. It is available via csv export, but I cannot find RingSense Trackers in your API documentation. From a business perspective, it addresses the following issues:
Lack of Automation: Without API endpoints for Tracker data, ODP cannot integrate conversation intelligence and tracker metrics directly into their automated call processing pipelines.
Manual Overhead: Relying on manual CSV exports is inefficient, prone to operational delay, and unscalable for enterprise sales operations.
Underutilized Data: The inability to extract tracker…2 votes -
RC for Salesforce - CTI Utility
The Phone Utility width is too narrow in Salesforce. The width has been adjusted in both available Salesforce settings for the CTI window. However, when the window is opened, it initially expands to the configured width but then automatically reverts to the smaller default width. This suggests that another setting or process is overriding the width configured on the Salesforce side.
2 votes -
AI option for new sign-up users.
The customer would like all AI features to be visible in the RingCentral App for newly signed-up users, with the features displayed in a disabled state by default. This would allow users to see the available AI capabilities while keeping them disabled until they choose to enable them.
3 votes -
Enable Presence Sync to New Provisioned Users
Enable a feature to allow or toggle on Presence Sync to be automatically be sync'd to newly provisioned Users via SCIM
2 votes -
Redtail AI Summary
Customer would like to have a feature to automatically log the AI summary and transcript to Redtail CRM without using other license like ACE/ RingSense
3 votes -
AI Receptionist to provide a ticket/task-based workflow and management dashboard without requiring a CRM.
Enhance RingCentral AI Receptionist to support a native ticket/case management workflow, allowing AI-handled calls to create actionable tickets that can be assigned to salespeople, tracked by managers, monitored for status and ownership, and closed upon resolution. Managers should have visibility into open/unassigned tickets, ticket ownership, activity/resolution history, and outstanding work without requiring a third-party CRM.
2 votes -
Salesforce custom call center / cti
Customer requesting to support their customize call center / cti
1 vote -
RC for Salesforce - Outbound Caller ID
Our phone numbers already have names assigned in RingCentral, but the Salesforce dialer’s “From” dropdown labels them “Direct,” including numbers assigned to call queues.
Can the dropdown display the phone number label or queue name instead? Agents need to distinguish the enrollment lines and select the correct outbound number.1 vote -
Request to Customize ACO / RingCentral Presence Synchronization Notification Emails
Feature Request Description:
Requesting the ability to customize the default notification emails automatically triggered by Avaya Cloud Office (ACO) / RingCentral Presence Synchronization.
Currently, the notification email content cannot be modified, including the support phone number embedded in the message. This may cause confusion when users are directed to contact an Avaya support number that does not align with the organization's internal support process.
Requested Enhancement:
Allow administrators to customize the default notification email content.
Enable replacement of the embedded Avaya support phone number with the organization's internal Helpdesk contact details.
Ideally, provide granular control over notifications so administrators can…
1 vote -
SMS caller ID dropdown in RingEX for Google
Option to toggle/select SMS caller ID in RingEX for Google
2 votes -
New template for Workflow Builder
The option to send SMS via Workflow to multiple numbers, rather than just one.
2 votes -
MS Teams EA desktop notification for SMS
Enable OS/desktop notification center alerts for inbound SMS within the embedded MS Teams application
3 votes -
Integrate with Jobber
We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.
We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer…
35 votesGood news - Jobber has expressed interest in building an integration using App Connect.
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RC App Connect - Fax
I am looking to integrate RingCentral with GoHighLevel to send faxes directly through our workflow/platform. Could you please clarify if a direct native integration exists between RingCentral and GoHighLevel specifically for outbound faxing, or if using the RingCentral Fax API / Webhooks (or a third-party connector) is required?
Additionally, if API integration is the recommended approach, could you point me toward any documentation or best practices for setting up RingCentral's Fax API for this user case?
Thank you for your assistance, and I look forward to hearing from you soon.
1 vote -
template size limit
applying the template to more than 400 extensions in a single transaction exceeds the background system process size limit, preventing the changes from saving and stopping the confirmation emails from triggering. can we get thos process size limited higher to all more than 1,000 extensions
2 votes -
Increase the number of days for the authentication provider and named credential for automating SMS workflows in RingCentral for Salesforce.
We have an integration configured in our Salesforce tenant that references salesforce-sms@lendinggroupco.com. We have observed that, similar to other accounts, the OAuth record expires approximately every 31 days. We would appreciate guidance on implementing a service account configuration that would eliminate the need to re-authenticate the named credential every 31 days.
2 votes -
control over automatic record creation in microsoft dynamics 365 integration
overview
customers using microsoft dynamics 365 integration have reported challenges with automatic creation of contact or lead records when interactions such as calls or emails are not associated with an existing record. while this behavior ensures activity tracking, it may result in unintended or incomplete records being created in dynamics 365.problem statement
the current behavior automatically generates new contact or lead records when no matching entity is linked during interaction logging. this leads to:- creation of blank or incomplete records
- data clutter and duplicate entries in dynamics 365
- increased manual effort for cleanup and maintenance
- lack of administrative control…
2 votes -
One Click Texting for HubSpot
Now that they legacy Text Messaging card is being deprecated in HubSpot, users will lose the capability of opening a Contact page and clicking one button to send a text. Now users will need to manually type in the Contact's name or number into the RingCentral popup box. It would be nice to be able to have RingCentral recognize the Contact I have open and default to create a new text for them.
1 vote -
Ability to choose if Call Recordings are logged to HubSpot
It would be great to have the ability to have call details log without having the actual recording logged to HubSpot.
2 votes
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