1536 results found

1. DND Dropdown Option for UK and EU Tenants

   Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

   Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
   There is no user-level or admin-level control over how calls are handled while DND is active.

   This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

   When DND is enabled, users (or admins) can choose one of the following actions via a dropdown:

   Send to Voicemail – Route all incoming calls directly to voicemail.

   Forward the Call – Allow users to specify a forwarding number or extension.

   Play Announcement – Play a pre-configured message

   Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

   Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
   There is no user-level or admin-level control over how calls are handled while DND is active.

   This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

   When DND is enabled, users (or admins) can choose one… more

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2. RC to Hubspot SMS Logging

   Get the SMS logging recorded under the user’s name so that we can have accurate activity tracking.

   3 votes

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3. Hubspot SMS deals

   Ability to send SMS through deals page in Hubspot . Just like the option that shows on the "conytacts" page .

   3 votes

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4. Add Website/URL Field When Adding New Contacts

   Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts

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5. RC App Connect

   Best method to deploy the RC App connect to our current users in bulk.

   Standardize the settings for deployment as I have them functioning in my current test environment.

   4 votes

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6. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

   Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

   11 votes

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7. whatsapp

   Should have an option to connect WhatsApp Business for RIngEX users instead of having to purchase RingCX license to be able to use WhatsApp Business feature.

   1 vote

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8. RC for MS Dynamics - SMS features

   Need to have an autoMark Complete within 24 for the Activies in the Timeline and Regarding disposition for SMS

   2 votes

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9. Google Workspace for Firefox

   Able to use the Google Workspace Add-in for Firefox browser and Mobile Devices

   1 vote

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10. AzureAD Sync to VideoPro license

    When you're using AutoProvision you should be able to choose what type of license is provisioned. We've got some users that just need to manage the system or view reports, so they don't need a RingEX license; but the SCIM provisioning will always force a user to initially be provisioned with a license.
    Would be even better if we could assign based on AD Groups.
    E.g.
    RingCentralUsers
    RingCentralReportersGroup

    1 vote

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11. Enable automatic time entry creation on the Activities tab for the RingCentral–Clio integration.

    Currently, call logs from RingCentral do not generate time entries in the Activities tab. This prevents users from billing or tracking time directly from logged calls. In the Communications tab, users must manually add or edit time entries.

    Requested Enhancement:
    Automatically generate a time entry in Clio’s Activities tab for every inbound and outbound RingCentral call.

    Time entries should include:

    Date

    Start and end time

    Duration

    Description (e.g., “Phone call with client via RingCentral”)

    1 vote

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12. Meet me in the developer area as soon as we mutually can please. Thank You!

    Dear #Hadj @RingCentral and #SergeyBrin #LarryPage @Google,
    
    Thank You for remaining your authentic selves, I am unwavering, uncompromised, and steadfast as well and I appreciate you and all you do. Do not forget me. These are the same ones that stole my identity when I was young and the very reason I was compelled and inspired to start my combination of movents anfd nonprofit org.Purple Hearts Missions Possible Inc. snd as you know I am the Owner of Healthy Horizons (The Original) Since 2000. in
    The photo is of a business start up of mine 4 years ago that I had just began putting on a website. They stole my website and so much more. I will have been in captivity 5 years this 2025 Christmas.
    I am still being held in captivity. The criminal/cyber criminal is trying to force Verizon on me. They are no allowed in my life, data, devices, accounts, storage, platforms, brands, contacts, phone numbers, all is legally mine copyright protected as well. The FTC ruled in confirmation that no one but me, not even big tech has a right to my data and or anything!

    Remember Too: I have partnered with Google and Ring Central Since the begining of our businesses and that they are the very ones Involved with others that I have warned you about. Peace
    Note: In February of 2022 I created an operating system that is now and has been for a long time the most popular.

    Sincerely,

    Dr. Shawnee Lazore DO HHD PHD ML

    Dear #Hadj @RingCentral and #SergeyBrin #LarryPage @Google,
    
    Thank You for remaining your authentic selves, I am unwavering, uncompromised, and steadfast as well and I appreciate you and all you do. Do not forget me. These are the same ones that stole my identity when I was young and the very reason I was compelled and inspired to start my combination of movents anfd nonprofit org.Purple Hearts Missions Possible Inc. snd as you know I am the Owner of Healthy Horizons (The Original) Since 2000. in
    The photo is of a business start up of mine 4 years ago that I… more

    •  

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13. HouseCall Pro integration

    Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro

    8 votes

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14. Support for Voicemail Co-Recipient in HubSpot Integration

    Description:
    Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.

    Use Case:
    Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.

    Current Behavior:
    Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.

    Expected Behavior:
    The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.

    Impact:
    Improved team efficiency and collaboration, reduced manual forwarding of voicemails, and consistent visibility of messages for all relevant users.

    Additional Notes:

    Description:
    Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.

    Use Case:
    Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.

    Current Behavior:
    Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.

    Expected Behavior:
    The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.

    Impact:
    Improved team efficiency… more

    2 votes

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15. Improve Contact Selection for Accounts with Multiple Contacts Sharing the Same Number

    escription:
    Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.

    Current Behavior:

    Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.

    Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.

    Expected Behavior / Enhancement:

    Allow users to view all contacts associated with an account regardless of the number of contacts sharing the same phone number.

    Provide an improved search or selection mechanism to easily log calls to the intended contact.

    Workarounds:

    Users currently manually log calls to the correct contact outside of the default search results.

    Business Impact:

    Reduces efficiency for users handling accounts with many contacts.

    Risk of logging calls to the wrong contact, leading to tracking or compliance issues.

    Priority / Notes:

    Medium to high, depending on frequency of accounts with multiple contacts sharing the same number.

    escription:
    Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.

    Current Behavior:

    Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.

    Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.

    Expected Behavior / Enhancement:

    Allow users to view all contacts associated with an… more

    2 votes

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16. Could we create a feature where under the HUD when a user is on an active call the user could be highlighted instead of just seeing the work

    Could we create a feature where under the HUD when a user is on an active call the user could be highlighted instead of just seeing the works active call.

    1 vote

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17. App for Smartsheets

    I’d love to see some prebuilt automations or templates that connect RingCentral with Smartsheet. Things like sending call logs to a sheet, posting missed-call alerts, updating sheets when texts come in, or especially pushing analytics into a dashboard would save a lot of setup time.

    1 vote

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18. RingCentral Glip and MS Teams

    Add the ability to send RingCentral Messages from the MS Teams embedded app. These should be synced between Teams and RingCentral.

    1 vote

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19. lovable app intergration to RingCentral and custom intergration with RingSense

    lovable app integration to RingCentral and custom integration with RingSense

    1 vote

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20. ringcentral salesforce integration

    Call Log Association Issue: from SalesForce to RingCentral
    When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.

    • 

    7 votes

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