Syncing of RingCx and RingEx Status Bi-Directional
Customer requests syncing of RingCx and RingEx call statuses. Currently, when an agent is on a RingEx call, RingCx correctly sends incoming calls to voicemail. However, if the agent is on a RingCx call and receives a RingEx (DID) call, the RingEx call still rings through, not recognizing the agent as busy. The customer would like both platforms to recognize when an agent is on a call—regardless of which system—so that call handling (like call waiting or voicemail routing) works consistently and avoids disruptions.
Jonalyn
shared this idea
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Nick
commented
It is extremely distracting to receive a call while on another call. The system should be able to mark the agent busy on the EX side while on a CX call and vice versa. Major upgrade here.
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Wes
commented
This would be a major upgrade and I don't see why this isn't a core function already built in.
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Devie
commented
Requesting account: Eminence Organic Skin Care