← RingCentral Ideas

Settings and activity

35 results found

  1. Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops

    25 votes
    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, this is available. Please refer to this article for additional information: https://support.ringcentral.com/app/message/desktop-web/use-keyboard-shortcuts-ringcentral-app.html.

  2. Option to turn off Active Speaker Expansion in Gallery View of RC Video Meeting

    5 votes
    Implemented  ·  3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, have you tried switching from Active Speaker view to Gallery View? This should solve the issue of the expansion of the active speaker: https://support.ringcentral.com/video/in-meeting-controls/viewing-participants-ringcentral-video-desktop-web.html

  3. Korean text translation in RC mobile application

    1 vote
    Implemented  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, I've reached out to a PM for the mobile app, thank you for reporting!

  4. Set Users Status on their behalf

    65 votes
    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    There was some hiccups with "unmerging" this idea from the call queue status idea, the status carried over as well. It has now been updated to the correct Under review status.

  5. macOS Universal Application - Apple Silicon M1

    35 votes
    Implemented  ·  27 comments  ·  Phone & Messaging » Application  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Hey Jon, we followed up with the Product Manager for this project. She advised:Users can still use their Intel builds on Mac, which is the universal application for both platforms. However we recommend to use M1 builds for M1 machines for better performance and for battery usage optimization. If users use auto-updatable builds, they can also stick to the Intel version. With the app update the app automatically replaces Intel build on M1 native build. But this logic is not applicable for non-updatable builds. Also, we continuously work on the optimization for all our builds, so if users don't want to switch to native builds they for sure could continue work with Intel builds without any significant differences.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Sorry for the confusion everyone. I confirmed with product that this is expected behavior. They advised it is still an Intel version working on M1 Chips via emulator. Native M1 support is coming 2H 2021.

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    AdminJessica H. (Admin, RingCentral) commented  · 

    Thank you for providing this information Brandon and Tom, I've looped in engineering so they are aware and looking into this.

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    AdminJessica H. (Admin, RingCentral) commented  · 

    The RingCentral App now has an M1 download: https://support.ringcentral.com/download.html

  6. Thryv Integration

    2 votes
    Future Consideration  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, I would recommend checking out the Zapier Integration: https://www.ringcentral.com/apps/ringcentral-zapierLooks like they may have a Thryv connection available today: https://zapier.com/apps/ringcentral/integrations/thryv

  7. Domain Control

    65 votes
    Implemented  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, You can set up how users sign up for RingCentral with a certain email domain. Learn more now: https://support.ringcentral.com/app/admin/desktop-web/RC-admin-setting-up-how-users-signin-invited.html. I'll be marking this idea as implemented with this new feature, but if anyone has additional requests, please comment! Hope this helps all!

  8. Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window

    28 votes
    Implemented  ·  4 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    You can now move tasks to other teams! Learn more here: https://support.ringcentral.com/app/message/desktop-web/manage-tasks-ringcentral-app-desktop-web.html

  9. Would like to view calendar that shows EVERYTHING at all times, the color tags

    1 vote
    Implemented  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, You can now view the whole month's events under Workspace - Events - Calendar in the dektop app.

  10. Disable Recording Function for Specific Users

    20 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Thanks for clarifying Chad, we've changed this idea back to Needs Review.

  11. Add "Sections" back to Tasks in the new RingCentral App

    45 votes
    Implemented  ·  34 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi Brian, there are different retirement dates for different accounts. You'll need to speak with your account manager to see if there is anyway you can retire later.

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    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi Brian, any extension would have to be discussed with your account manager.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi everyone, I confirmed with product that this functionality is not committed to a specific release date yet, but it is being developed.

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    AdminJessica H. (Admin, RingCentral) commented  · 

    Thanks for clarifying everyone-- if you go to your lists of tasks, and type in the category in the "Filter tasks" field, it will search for the category. I know it doesn't display in a column, or populate as a filter, but the search field will search through the tasks and display them by category. I've changed the status of this idea back to in review, since it was not completely implemented as you all would like to keep product in the loop. I'm not seeing any pictures attached-- can you try and reattach please? Thank you!

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Categories are back in the app under tasks!

  12. Treat voicemail messages in the same way as call recordings and store in archive

    3 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi Tony, Just want to confirm to make sure this idea is categorized appropriately. Are you referring to voicemails stored in the RingCentral Archiver? Thank you!

  13. Enable replying to the tasks

    19 votes
    Implemented  ·  14 comments  ·  Phone & Messaging » Application  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Task replies are now live as of version 21.2.10, released last week on 4/14/2021!

  14. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, you can add your vote by clicking the vote square on the left side of the idea.

  15. Option to Change Profile Picture on RingCentral Meetings

    38 votes
    Under Review  ·  13 comments  ·  Events & Video » Webinar  ·  Admin →
    How important is this to you?
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    AdminJessica H. (Admin, RingCentral) commented  · 

    Please refer to this article for instructions on how to upload a profile picture for meetings: https://support.ringcentral.com/article/Set-A-Profile-Picture-For-RingCentral-Meetings.html

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