Settings and activity
59 results found
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3 votes
Jorge
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4 votesJorge
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9 votesJorge
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2 votesJorge
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28 votesJorge
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5 votesJorge
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7 votesJorge
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3 votesJorge
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59 votes
An error occurred while saving the comment -
53 votes
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643 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
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26 votes
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11 votes
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67 votes
An error occurred while saving the comment Jorge
commented
Related Request: Site Admin Should Only Access Their Site's Call Log and Recordings
Significance: To avoid breech of confidentiality, it is a must to have a feature to only allow Site Admin to access call logs and recordings to where they are assigned.
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6 votes
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15 votes
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10 votes
An error occurred while saving the comment Jorge
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The custom status also serves to know where the agent is or what they are up to so that the admin would know why they are our or could be on break or such. It is not just relevant with Messages as it is also for productivity in calls.
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8 votes
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86 votes
An error occurred while saving the comment Jorge
commented
Feature Request : RC-50759
Details : Feature Request RingCentral UK numbers to send SMS/Text messaging. - Business SMS for UK
Significance of the feature : RC UK needs SMS to be able to use their number for text messaging and incorporating with other messaging app.
Current behavior : No SMS feature
Brand : RC UK
This option to just record internal calls will vastly be helpful, especially in those areas where call recording cannot be implemented for external customers due to some state policies. Recommended to have a switch to enable and disable internal and external calls to be recorded.