Settings and activity
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3 votes
Jorge
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5 votesJorge
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9 votesJorge
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3 votesJorge
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67 votesJorge
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9 votesJorge
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58 votes
Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.
But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.
Jorge
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5 votesJorge
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77 votes
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112 votes
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1,445 votes
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74 votes
An error occurred while saving the comment Jorge
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Related Request: Site Admin Should Only Access Their Site's Call Log and Recordings
Significance: To avoid breech of confidentiality, it is a must to have a feature to only allow Site Admin to access call logs and recordings to where they are assigned.
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16 votes
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The custom status also serves to know where the agent is or what they are up to so that the admin would know why they are our or could be on break or such. It is not just relevant with Messages as it is also for productivity in calls.
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9 votesUnder Review · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →
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122 votes
Exciting news! This is planned for Q3 2026. More details to come.
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Feature Request : RC-50759
Details : Feature Request RingCentral UK numbers to send SMS/Text messaging. - Business SMS for UK
Significance of the feature : RC UK needs SMS to be able to use their number for text messaging and incorporating with other messaging app.
Current behavior : No SMS feature
Brand : RC UK
This option to just record internal calls will vastly be helpful, especially in those areas where call recording cannot be implemented for external customers due to some state policies. Recommended to have a switch to enable and disable internal and external calls to be recorded.