← RingCentral Ideas

Settings and activity

59 results found

  1. Resync Button for Assisted Provisioned Common Area Phones

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge shared this idea  · 

  2. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard

    4 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jorge shared this idea  · 

  3. RingCentral for Salesforce Ringer Volume Adjustment

    9 votes
    Planned  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Jorge shared this idea  · 

  4. Add Delegated Lines on Presence

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge shared this idea  · 

  5. RingCentral App for Apple Watch

    40 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jorge shared this idea  · 

  6. Fax Status Notification: Main Company Number Should Show Company Name and Not the Username of the Main Extension

    5 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge shared this idea  · 

  7. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    9 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jorge shared this idea  · 

  8. Presence & Pickup for Parked Calls for Yealink W Series

    5 votes
    0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Jorge shared this idea  · 

  9. Allow option to record inbound calls but not internal calls (extension to extension)

    61 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Jorge commented  · 

    This option to just record internal calls will vastly be helpful, especially in those areas where call recording cannot be implemented for external customers due to some state policies. Recommended to have a switch to enable and disable internal and external calls to be recorded.

  10. Recover call recordings for past 90 days

    74 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  12. Option for the admin to view who disconnected the call

    28 votes
    Under Review  ·  7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Call Log Sync from RingCentral Mobile App to Salesforce

    14 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. User group access call log of the same user group

    69 votes
    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Jorge commented  · 

    Related Request: Site Admin Should Only Access Their Site's Call Log and Recordings

    Significance: To avoid breech of confidentiality, it is a must to have a feature to only allow Site Admin to access call logs and recordings to where they are assigned.

  15. Restricting Outbound Calls via Limited Extensions

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  16. Shared Fax on different credentials

    18 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Fix Availability Status for Users with messaging disabled

    14 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Jorge commented  · 

    The custom status also serves to know where the agent is or what they are up to so that the admin would know why they are our or could be on break or such. It is not just relevant with Messages as it is also for productivity in calls.

  18. Automatic relevant country code selection

    8 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  19. Enable SMS for UK numbers

    99 votes
    Future Consideration  ·  34 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    An error occurred while saving the comment
    Jorge commented  · 

    Feature Request : RC-50759

    Details : Feature Request RingCentral UK numbers to send SMS/Text messaging. - Business SMS for UK

    Significance of the feature : RC UK needs SMS to be able to use their number for text messaging and incorporating with other messaging app.

    Current behavior : No SMS feature

    Brand : RC UK

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