Settings and activity

224 results found

1. disable incoming call ringing on desktop app, but allow only on mobile app

   9 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 7, 2024

2. Ability to block short code numbers the same as blocked phone numbers

   42 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 6, 2024

3. I want the ability to ignore calls coming in on a call queue

   86 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 6, 2024

4. Task Notifications / Reminders / Alerts

   15 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Apr 30, 2024

5. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Jenny supported this idea  ·  Apr 29, 2024

6. CNAM for a mobile carrier

   95 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Apr 23, 2024

7. Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Apr 18, 2024

8. Missed call report that shows all available users at the time of the missed call.

   44 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Apr 16, 2024

9. Remove call queue on the presence

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Apr 12, 2024

10. option to view individual SMS logs for non-admin roles

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 12, 2024

11. Retrieve deleted conversations

    40 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 11, 2024

12. Capability to retrieve deleted sms for deleted extensions.

    27 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 11, 2024

13. Extract SMS

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 10, 2024

14. SMS Retention

    129 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 10, 2024

15. Corporate Directory on Mitel Phones

    5 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 9, 2024

16. Option to download automatic call recordings in bulk and WAV file

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 3, 2024

17. Allow different language settings for individual user settings, such as voicemail greetings

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 3, 2024

18. SMS Details

    2 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 3, 2024

19. Call Notification

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny shared this idea  ·  Apr 2, 2024

20. Allow Administrator to disable "Auto-answer call" feature

    115 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Mar 27, 2024