Settings and activity

234 results found

1. Multiple accounts with the ability to toggle between in the app.

   7 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Jun 4, 2024

2. Voicemail Caller ID in Desk phone

   3 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Jun 4, 2024

3. Forward faxes to a external number

   32 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 29, 2024

4. Fax forwarding from ring central to external app or number

   38 votes

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   4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 29, 2024

5. RC Fax account forwarding to external fax number

   36 votes

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   3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 29, 2024

6. SMS Auto-Forwarding

   105 votes

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   Under Review  ·  30 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 17, 2024

7. Forward SMS to External Phone Number

   21 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 17, 2024

8. Option to Customize Presence Name

   3 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

   Hello, can you please provide additional context for this request? Do you have screenshots of where in the app you would like to see this feature? Thank you! 

   Jenny shared this idea  ·  May 14, 2024

9. Self Service Custom Configs (Poly)

   26 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 14, 2024

10. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    171 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  May 10, 2024

11. disable incoming call ringing on desktop app, but allow only on mobile app

    9 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  May 7, 2024

12. Ability to block short code numbers the same as blocked phone numbers

    44 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  May 6, 2024

13. I want the ability to ignore calls coming in on a call queue

    109 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  May 6, 2024

14. Task Notifications / Reminders / Alerts

    17 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 30, 2024

15. Position in Queue, Estimated wait time, and Call queue caller call back feature

    231 votes

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    40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Jenny supported this idea  ·  Apr 29, 2024

16. CNAM for a mobile carrier

    105 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 23, 2024

17. Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 18, 2024

18. Missed call report that shows all available users at the time of the missed call.

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 16, 2024

19. Remove call queue on the presence

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 12, 2024

20. option to view individual SMS logs for non-admin roles

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 12, 2024