Settings and activity

39 results found

1. Modify the text in the subscription email

   14 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jul 31, 2025

2. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Steve supported this idea  ·  Jul 17, 2025

3. Call Pickup Group Forwarded Call Limitation

   3 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Feb 14, 2025

4. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

   19 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 28, 2025

5. Improve Recording Playback Audio Quality From Service Web

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   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Dec 20, 2024

6. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

   22 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Nov 27, 2024

7. Support for SSO across multiple Entra ID tenants.

   101 votes

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   New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jun 6, 2024

8. Dequeue setting per queue

   48 votes

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  May 10, 2024

9. Additional features For Zendesk Integration

   32 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   This feature has been released. Zendesk now has WebRTC and browser dialing and calling! 

   Steve shared this idea  ·  Jan 5, 2022

10. Call Log - Enhancements

    52 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Oct 5, 2021

11. Call Queue Manager permissions

    13 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Merging Calls in RingCentral harder to do in "New Layout"

    32 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Ability to disable Ringout Feature for users

    26 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Add Person to multiple Call Que in once

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Adding 'Favourites' to Custom Reports in NICE InContact

    4 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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17. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    56 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  May 13, 2024

18. Add Department Field to User Templates

    36 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Create a new user field to represent geographical location ("Country" or "Region")

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Account-Wide Holiday Settings and/or Holiday Templates

    240 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US