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Settings and activity

163 results found

  1. Call Queue - Ability to turn off missed call tagging

    97 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. Remove Missed call tracking for a Call Queue call.

    30 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  3. Call waiting for queue calls

    163 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  4. Use the app in conjunction with a physical phone

    160 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  5. Adjust how missed calls are categorized for group calls

    482 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  6. Mute incoming call notifications while currently on a call

    575 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Set Intercom Feature In Bulk.

    65 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Additional routing options with # or *, such as dial by name directory

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Universal Call ID for calls between RingEX and RCCC (and vice versa)

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Make Messaging Permission in Custom Roles a Native Feature

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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  11. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    25 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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  12. Limit Call Blocking Capability

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Clear path within the service web portal to update user's security question

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Conference + Transfer Feature

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  15. Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  16. Add prompt when clicking "Add User" if there are unassigned extensions available

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Need to have a colour scheme for people with Colourblindness

    46 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Add more Calendar and Holiday options for Custom Answering Rules

    20 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Separate Directories in Multi-Site Environment

    56 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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