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← RingCentral Ideas

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20 results found

  1. Update Folder Globally

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Joseph supported this idea  · 

  2. To able to use Restricted global emergency and special service numbers as Ext. Number

    9 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Joseph supported this idea  · 

  3. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joseph supported this idea  · 

  4. dial-pad tone

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Joseph supported this idea  · 

  5. whitelist inbound calls

    5 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 

  6. RC fax account add extension

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 

  7. Integrate Ringcentral Tasks into Google Calendar for google workspace

    6 votes

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    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Joseph commented  · 

    There should be a way to set up the calendar with a link so people can make appts to speak with us.

    Joseph supported this idea  · 

  8. Create a custom answering rule on Mobile APP

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Joseph shared this idea  · 

  9. Presence on Limited Extension

    22 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph commented  · 

    Option for a limited extension to have a HUD or presence in the desk phone that can be controlled by a user.

  10. RCV to allow host to mute and unmute participants only

    6 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  11. Increasing the return time of Call Park from 5 minutes to 10 minutes.

    26 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Retain Caller ID information regardless of blind/warm transfer type

    219 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  13. # of Total "Actual/True" Calls

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  14. Breakout rooms should be allowed for the participants in the video meeting

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Extra options on Dial-By-Name Directory for users who's 1st names fall under same key combination

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Make all wireless headphones compatible with RC apps

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. view / export SMS messages sent to and from the Ring Central platform for all users and extensions

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. RingCentral Sync with Salesforce Contacts

    32 votes

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    Under Review  ·  6 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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  19. Increasing number of logins on one extension

    22 votes

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    Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    54 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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